oggi è la terza chiamata truffa dai call center per il cambio fornitore energia elettrica

Summary

The video discusses a phone scam where a company pretends to be from a legitimate energy provider to deceive customers. The speaker details his own experience, explaining how multiple calls were made from a number that turned out to be fake. He shares concerns about scammers gaining access to personal information through illegal methods and highlights the importance of being cautious. He advises viewers to avoid giving out information and only trust official communications. The speaker also calls for stricter action against these fraudulent practices to protect honest workers and customers.

Takeaways

• 📞 The caller from e-distribuzione contacts about an energy contract with A2A.
• 🤔 The recipient expresses concerns over receiving multiple calls and doubts the legitimacy of the caller.
• 💨 The recipient mentions there is wind in Cagliari, indicating a casual conversation before the main topic.
• 😕 The recipient is frustrated due to receiving multiple calls from different sources throughout the day.
• 🔒 The recipient is cautious about potential scams, highlighting the prevalence of fraudulent calls related to energy contracts.
• 🖥️ The caller explains that calls are made from a computer system, but the recipient is skeptical because the number appears 'non-existent.'
• 📧 The recipient requests written communication via email, expressing distrust in handling contracts over the phone.
• ⚠️ The recipient mentions knowledge of scams involving the acquisition of credentials from the 'Acquirente Unico' system.
• 🚔 The recipient notes that authorities are aware of such scams but emphasizes the need for stronger enforcement and consumer awareness.
• ⚡ The recipient advises others to be cautious, suggesting that their legitimate energy provider would not call multiple times a day and warning about inflated bills from fraudulent companies.

Q & A

What is the main topic of the script?

The main topic of the script revolves around a call from e-distribuzione about a contract related to A2A. The customer is concerned about potential fraud and scams, as they have been contacted multiple times in one day by different call centers.

Why is the customer skeptical about the call?

The customer is skeptical because they have received multiple calls from different numbers, some of which were unrecognizable or marked as 'non-existent.' They also mention being aware of scams where call centers pretend to represent energy companies.

How does the caller respond to the customer's concerns about fraud?

The caller acknowledges the customer's concerns and explains that the communication is legitimate, coming from e-distribuzione. They assure the customer that the contract information is valid and tied to a legitimate account.

What specific concern does the customer have about the caller's number?

The customer mentions trying to call back the number displayed during the conversation and finds that it was marked as 'non-existent,' raising concerns about the legitimacy of the call.

What does the customer say about their contract with A2A?

The customer confirms that they are indeed under a contract with A2A that became active on September 1, and they started the contract process in July.

How does the customer describe the scam activities they believe are happening?

The customer explains that scammers access sensitive account information through the 'acquirente unico' (a state-run entity), which is supposed to manage changes in energy contracts. They suggest that scammers purchase this data on the black market.

What action does the customer suggest for verifying the legitimacy of calls?

The customer advises not to trust calls from numbers that cannot be verified. Instead, they recommend requesting written communication, like emails, and to avoid giving out personal information during calls.

What is the customer's concern about the use of certain call centers?

The customer believes that certain energy providers use dishonest call centers to handle contracts and sales. They claim that this damages the reputation of the companies and their honest workers.

What solution does the customer propose for dealing with scam calls?

The customer suggests that legal authorities and the police should investigate and penalize the call centers involved in these fraudulent activities. They emphasize the need for better regulation to prevent such scams.

What is the customer’s stance on reporting these fraudulent calls?

The customer shares that they have recorded multiple videos exposing scam calls but cannot be reported for defamation, as the numbers used by scammers are often non-existent or untraceable, making it impossible for anyone to file a complaint against them.