How to get your ideas to spread | Seth Godin

TED
17 May 200718:58

Summary

TLDRThe speaker discusses how spreading remarkable ideas is crucial to success, using examples from business, art, and marketing. From Silk tripling sales by placing their product in the refrigerated section to Frank Gehry revitalizing a city with innovative architecture, the focus is on how ideas spread when they stand out. He emphasizes that in today's world, simply being 'very good' is not enough—ideas must be remarkable to get noticed. The talk encourages finding passionate audiences and leveraging their enthusiasm to achieve impactful change.

Takeaways

  • 💡 **Remarkability drives success**: In today's world, products or ideas that stand out and are worth talking about are the ones that spread.
  • 📈 **Idea diffusion is key**: Success isn’t just about having a good product or idea, it's about spreading it effectively.
  • 📺 **The decline of traditional marketing**: The TV-industrial complex of interrupting people with ads is no longer effective; people have more choices and less time.
  • 🔍 **Find your niche audience**: To succeed, target the people who care deeply (the 'otaku') about your product or idea, and let them help it spread.
  • 👀 **Being different matters**: Two of the hottest-selling cars have nothing in common except that they are different from the rest.
  • 🛠️ **The safest choice is to take risks**: In today’s market, playing it safe is risky; you must stand out by being remarkable or unique.
  • 💬 **Design for word-of-mouth**: Products and ideas should be remarkable enough that people will naturally talk about them and share them with others.
  • 🎯 **Focus on early adopters**: Cater to the people who are obsessed and passionate about your idea or product, and they will help it spread.
  • 🏙️ **Remarkable ideas change cities**: An example is Frank Gehry’s museum design, which revitalized an entire city’s economy by attracting global attention.
  • 🎨 **Innovation can redefine industries**: Companies like Silk (milk alternative) and artists like Jeff Koons achieved massive success by doing something new and remarkable.

Q & A

  • What is the main theme of the transcript?

    -The main theme of the transcript is how ideas spread and how to make products, services, or concepts remarkable so that they capture attention and gain traction in a world saturated with choices and information.

  • Why does the speaker mention the invention of sliced bread?

    -The speaker uses the invention of sliced bread as an example of how a good idea can fail initially because it wasn't marketed well. The success of sliced bread came only after Wonder figured out how to spread the idea, illustrating that spreading ideas effectively is key to success.

  • What is the 'TV-industrial complex' described in the transcript?

    -The 'TV-industrial complex' refers to a traditional marketing model where companies buy ads to interrupt consumers, gain distribution, sell more products, and reinvest profits in more ads. The speaker argues that this model has become less effective in the modern era.

  • What is meant by 'remarkable' in the context of marketing?

    -In this context, 'remarkable' refers to something worth making a remark about—something that stands out enough to get people talking. This is essential for spreading ideas, products, or services in today's market.

  • Why does the speaker emphasize the importance of 'otaku'?

    -The speaker emphasizes 'otaku'—a Japanese word describing obsessive interest—because targeting people who are passionate about a niche can help spread ideas through word-of-mouth, making them more likely to gain wider attention.

  • How does the example of Silk tripling its sales relate to the speaker's point?

    -Silk tripled its sales by placing its product (which didn’t need refrigeration) in the refrigerated section, where people were used to looking for milk. This action made the product remarkable, showing how innovative placement, not just advertising, can drive success.

  • What lesson does the speaker draw from Frank Gehry's architecture?

    -The speaker uses Frank Gehry's work to illustrate how doing something extraordinary and at the fringes—like Gehry's unconventional museum design—can have a transformative impact, even on a city’s economy. It emphasizes the value of uniqueness in spreading ideas.

  • What is the significance of the purple cow metaphor?

    -The purple cow metaphor signifies that ordinary things (like cows) go unnoticed, but something out of the ordinary (like a purple cow) grabs attention. This metaphor supports the idea that for an idea to spread, it needs to be remarkable and stand out.

  • Why did the speaker’s attempt to market SACD music fail?

    -The speaker’s attempt to market SACD music failed because they targeted audiophiles with $20,000 stereos, who weren’t interested in new music. This highlights the importance of understanding your audience and their specific desires.

  • What does the speaker suggest is the riskiest approach in today’s market?

    -The speaker suggests that playing it safe—by offering average products for average people—is the riskiest approach today. To succeed, companies need to be remarkable and target niche markets that care deeply about their product or idea.

Outlines

00:00

💡 The Importance of Spreading Ideas

In this paragraph, the speaker discusses the concept of spreading ideas and how it relates to various industries and individuals. Examples include the invention of sliced bread by Otto Rohwedder and how its success depended on marketing, not the invention itself. The speaker emphasizes that spreading ideas is critical, regardless of whether you run a coffee shop, are an intellectual, or in any other field. He introduces the notion of 'idea diffusion' and highlights that people who can spread ideas are the ones who succeed.

05:02

🤔 Consumer Disinterest and Marketing Challenges

The speaker addresses how consumers are overwhelmed by choices and disinterested in most marketing efforts. Using examples like Arby's spending millions to promote an oven mitt with Tom Arnold's voice, he shows how marketing is often irrelevant because consumers focus on themselves. The notion that consumers only care about what directly impacts them leads to the analogy of a 'purple cow' — something remarkable that stands out. The idea is that for a product to get attention, it must be remarkable and worth talking about.

10:05

📈 Targeting the Right Audience

Here, the speaker delves into the concept of finding a specific, obsessed audience, or 'otaku,' who deeply care about a product or idea. By marketing to this niche group, companies can spread their ideas more effectively. He provides several examples, from expensive yo-yos and car stereos to Steve Jobs' keynote presentations and Pearl Jam's exclusive album sales, demonstrating that appealing to people who care enough to share their passion can result in widespread success.

15:06

🎨 The Power of Remarkability

In the final paragraph, the speaker gives examples of companies and individuals who achieved success by doing something remarkable. From Silk's unconventional product placement in grocery stores to Frank Gehry's transformative architecture, the speaker illustrates how standing out from the norm can drive success. He ends with a humorous account of his own failure in targeting the wrong audience with a record label, concluding with a story about a 55-foot lava lamp proposal in Soap Lake, Washington, as a symbol of creativity and boldness.

Mindmap

Keywords

💡Idea Diffusion

Idea diffusion refers to how ideas spread from one person to another, gaining popularity and impact. In the script, it emphasizes that success is often not about the product itself but about how effectively the idea behind it spreads. The example of sliced bread illustrates this concept, showing that the invention was initially a failure until the idea was effectively marketed by Wonder Bread.

💡Remarkable

Being remarkable means being worth talking about—doing something that stands out enough that people want to discuss it. The script highlights that success in business or art comes from being remarkable, as seen in examples like Frank Gehry's architecture, which redefined a city's identity, or Jeff Koons’ art, which captured public attention through its uniqueness.

💡TV-Industrial Complex

The TV-industrial complex describes a marketing model where companies buy ads to interrupt people, get distribution, and use the profits to buy more ads, creating a cycle. The script argues that this model, once dominant, is now failing because consumers are overwhelmed with choices and have learned to ignore traditional advertising methods.

💡Otaku

Otaku is a Japanese term used in the script to describe people who are obsessively passionate about something. These are the early adopters or niche audiences who care deeply about a product or idea and help spread it. The script uses the example of a niche hot sauce community to illustrate that businesses should target these dedicated fans instead of trying to appeal to the average consumer.

💡Purple Cow

The 'Purple Cow' is a metaphor for something extraordinary and attention-grabbing that stands out from the ordinary. The script uses this concept to argue that in a world of sameness, only truly remarkable ideas get noticed. For example, a giant 40-foot dog made out of bushes or a 55-foot tall lava lamp are 'purple cows' that stand out and attract attention.

💡Mass Marketing

Mass marketing involves targeting the broadest possible audience with average products, aiming for the largest market share. The script criticizes this approach, stating it is outdated because the modern consumer ignores most mass-market appeals. The focus should shift to niche marketing, targeting those who care and can become advocates for the product.

💡Niche Market

A niche market is a smaller, specific segment of the broader market that has particular needs or preferences. The script encourages targeting niche markets with passionate customers who will promote the product, like the specialized car stereo enthusiasts or fans of Pearl Jam’s limited-edition albums. These niches can create powerful word-of-mouth marketing.

💡Failure of Average

The 'failure of average' refers to the concept that being very good or average is no longer enough to capture attention. The script stresses that average products for average people are ignored in today’s saturated market. Instead, the focus should be on creating something exceptional that stands out, as illustrated by the failure of traditional advertising to compel consumers.

💡Design

In the context of the script, design is portrayed as a critical element of making a product remarkable and noteworthy. Good design helps a product stand out and communicate its uniqueness. Examples include Dutch Boy’s innovative paint can design, which redefined how paint is marketed, making it an essential aspect of the product’s appeal rather than just functional.

💡Consumer Attention

Consumer attention is a central theme in the script, highlighting the difficulty of capturing it in an era of overwhelming choices and distractions. The script emphasizes that traditional methods of grabbing attention, like TV ads, are becoming less effective, and marketers must find new, more engaging ways to reach audiences, such as through remarkable, word-of-mouth-worthy products.

Highlights

The success of sliced bread only came after Wonder figured out how to spread the idea, highlighting the importance of idea diffusion over just the invention.

We live in a century of idea diffusion, where those who can effectively spread their ideas, regardless of the field, are the ones who succeed.

The TV-industrial complex, which once dominated marketing by interrupting people through ads, is no longer effective in today's world.

Consumers today have too many choices and too little time, leading them to ignore average products, making it crucial for businesses to stand out.

The key to success in modern marketing is creating something remarkable, which means it is worth making a remark about.

Products like the Hummer and the Mini have succeeded because they don't follow the norms; they stand out and are different.

Marketing is now about appealing to a niche group with otaku—people who are obsessed and care deeply about what you're offering.

Otaku-driven marketing helps spread ideas as those passionate individuals share them with others, creating broader appeal.

Krispy Kreme uses the otaku strategy by focusing on a passionate group, and from there, their popularity spreads throughout a city.

Aeron chairs sold a billion dollars by transforming chairs from a standard office item into a status symbol, redefining its meaning in the workplace.

The riskiest thing businesses can do today is play it safe; in a world of too many choices, remarkable and fringe products win attention.

Silk tripled its sales by placing its non-refrigerated product in the refrigerated section next to milk, making it stand out as 'not milk'—a remarkable strategy.

Jeff Koons' giant 40-foot tall dog made of bushes in New York City became successful not because it was traditional, but because it was remarkable.

Frank Gehry transformed an entire city’s economy with one remarkable museum building, showing how architecture can have massive cultural impact.

Instead of selling an innovative music format to the wrong audience (wealthy audiophiles who disliked new music), the key lesson is to find the right group that cares.

Transcripts

play00:25

I'm going to give you four specific examples,

play00:28

I'm going to cover at the end

play00:30

about how a company called Silk tripled their sales;

play00:32

how an artist named Jeff Koons went from being a nobody

play00:36

to making a whole bunch of money and having a lot of impact;

play00:39

to how Frank Gehry redefined what it meant to be an architect.

play00:42

And one of my biggest failures as a marketer in the last few years --

play00:46

a record label I started that had a CD called "Sauce."

play00:50

Before I can do that I've got to tell you about sliced bread,

play00:53

and a guy named Otto Rohwedder.

play00:54

Now, before sliced bread was invented in the 1910s

play00:58

I wonder what they said?

play01:00

Like the greatest invention since the telegraph or something.

play01:03

But this guy named Otto Rohwedder invented sliced bread,

play01:06

and he focused, like most inventors did, on the patent part and the making part.

play01:11

And the thing about the invention of sliced bread is this --

play01:14

that for the first 15 years after sliced bread was available

play01:18

no one bought it; no one knew about it;

play01:21

it was a complete and total failure.

play01:23

And the reason is that until Wonder came along

play01:28

and figured out how to spread the idea of sliced bread,

play01:32

no one wanted it.

play01:33

That the success of sliced bread,

play01:35

like the success of almost everything we've talked about at this conference,

play01:39

is not always about what the patent is like, or what the factory is like --

play01:45

it's about can you get your idea to spread, or not.

play01:49

And I think that the way you're going to get what you want,

play01:52

or cause the change that you want to change, to happen,

play01:55

is to figure out a way to get your ideas to spread.

play01:57

And it doesn't matter to me whether you're running a coffee shop

play02:01

or you're an intellectual, or you're in business,

play02:03

or you're flying hot air balloons.

play02:06

I think that all this stuff applies to everybody regardless of what we do.

play02:12

That what we are living in is a century of idea diffusion.

play02:17

That people who can spread ideas, regardless of what those ideas are, win.

play02:21

When I talk about it I usually pick business,

play02:23

because they make the best pictures that you can put in your presentation,

play02:27

and because it's the easiest sort of way to keep score.

play02:30

But I want you to forgive me when I use these examples

play02:32

because I'm talking about anything that you decide to spend your time to do.

play02:36

At the heart of spreading ideas is TV and stuff like TV.

play02:41

TV and mass media made it really easy to spread ideas in a certain way.

play02:47

I call it the "TV-industrial complex."

play02:50

The way the TV-industrial complex works, is you buy some ads,

play02:53

interrupt some people, that gets you distribution.

play02:56

You use the distribution you get to sell more products.

play03:00

You take the profit from that to buy more ads.

play03:03

And it goes around and around and around,

play03:05

the same way that the military-industrial complex worked a long time ago.

play03:09

That model of, and we heard it yesterday --

play03:11

if we could only get onto the homepage of Google,

play03:13

if we could only figure out how to get promoted there,

play03:16

or grab that person by the throat,

play03:18

and tell them about what we want to do.

play03:20

If we did that then everyone would pay attention, and we would win.

play03:24

Well, this TV-industrial complex informed my entire childhood and probably yours.

play03:30

I mean, all of these products succeeded because someone figured out

play03:35

how to touch people in a way they weren't expecting,

play03:38

in a way they didn't necessarily want, with an ad,

play03:40

over and over again until they bought it.

play03:42

And the thing that's happened is, they canceled the TV-industrial complex.

play03:47

That just over the last few years,

play03:49

what anybody who markets anything has discovered

play03:52

is that it's not working the way that it used to.

play03:54

This picture is really fuzzy, I apologize; I had a bad cold when I took it.

play03:58

(Laughter)

play04:00

But the product in the blue box in the center is my poster child.

play04:03

I go to the deli; I'm sick; I need to buy some medicine.

play04:07

The brand manager for that blue product spent 100 million dollars

play04:10

trying to interrupt me in one year.

play04:12

100 million dollars interrupting me with TV commercials

play04:15

and magazine ads and Spam

play04:17

and coupons and shelving allowances and spiff --

play04:20

all so I could ignore every single message.

play04:23

And I ignored every message

play04:25

because I don't have a pain reliever problem.

play04:27

I buy the stuff in the yellow box because I always have.

play04:29

And I'm not going to invest a minute of my time to solve her problem,

play04:34

because I don't care.

play04:36

Here's a magazine called "Hydrate." It's 180 pages about water.

play04:41

(Laughter)

play04:42

Articles about water, ads about water.

play04:45

Imagine what the world was like 40 years ago,

play04:48

with just the Saturday Evening Post and Time and Newsweek.

play04:51

Now there are magazines about water.

play04:53

New product from Coke Japan: water salad.

play04:56

(Laughter)

play04:57

Coke Japan comes out with a new product every three weeks,

play05:02

because they have no idea what's going to work and what's not.

play05:05

I couldn't have written this better myself.

play05:07

It came out four days ago --

play05:09

I circled the important parts so you can see them here.

play05:13

They've come out...

play05:14

Arby's is going to spend 85 million dollars promoting an oven mitt

play05:18

with the voice of Tom Arnold,

play05:21

hoping that that will get people to go to Arby's and buy a roast beef sandwich.

play05:26

(Laughter)

play05:27

Now, I had tried to imagine what could possibly be in an animated TV commercial

play05:32

featuring Tom Arnold, that would get you to get in your car,

play05:36

drive across town and buy a roast beef sandwich.

play05:39

(Laughter)

play05:40

Now, this is Copernicus, and he was right,

play05:44

when he was talking to anyone who needs to hear your idea.

play05:46

"The world revolves around me."

play05:48

Me, me, me, me. My favorite person -- me.

play05:51

I don't want to get email from anybody; I want to get "memail."

play05:54

(Laughter)

play05:56

So consumers, and I don't just mean people who buy stuff at the Safeway;

play06:02

I mean people at the Defense Department who might buy something,

play06:05

or people at, you know, the New Yorker who might print your article.

play06:08

Consumers don't care about you at all; they just don't care.

play06:13

Part of the reason is -- they've got way more choices than they used to,

play06:17

and way less time.

play06:19

And in a world where we have too many choices and too little time,

play06:23

the obvious thing to do is just ignore stuff.

play06:27

And my parable here is you're driving down the road

play06:31

and you see a cow, and you keep driving because you've seen cows before.

play06:35

Cows are invisible. Cows are boring.

play06:38

Who's going to stop and pull over and say -- "Oh, look, a cow."

play06:41

Nobody.

play06:42

(Laughter)

play06:44

But if the cow was purple -- isn't that a great special effect?

play06:48

I could do that again if you want.

play06:49

If the cow was purple, you'd notice it for a while.

play06:54

I mean, if all cows were purple you'd get bored with those, too.

play06:57

The thing that's going to decide what gets talked about,

play07:01

what gets done, what gets changed,

play07:03

what gets purchased, what gets built,

play07:05

is: "Is it remarkable?"

play07:08

And "remarkable" is a really cool word,

play07:10

because we think it just means "neat,"

play07:12

but it also means "worth making a remark about."

play07:16

And that is the essence of where idea diffusion is going.

play07:21

That two of the hottest cars in the United States

play07:24

is a 55,000-dollar giant car,

play07:27

big enough to hold a Mini in its trunk.

play07:30

People are paying full price for both,

play07:32

and the only thing they have in common

play07:35

is that they don't have anything in common.

play07:38

(Laughter)

play07:39

Every week, the number one best-selling DVD in America changes.

play07:45

It's never "The Godfather," it's never "Citizen Kane,"

play07:48

it's always some third-rate movie with some second-rate star.

play07:51

But the reason it's number one is because that's the week it came out.

play07:56

Because it's new, because it's fresh.

play07:58

People saw it and said "I didn't know that was there"

play08:01

and they noticed it.

play08:02

Two of the big success stories of the last 20 years in retail --

play08:05

one sells things that are super-expensive in a blue box,

play08:08

and one sells things that are as cheap as they can make them.

play08:11

The only thing they have in common is that they're different.

play08:14

We're now in the fashion business, no matter what we do for a living,

play08:18

we're in the fashion business.

play08:19

And people in the fashion business

play08:21

know what it's like to be in the fashion business -- they're used to it.

play08:24

The rest of us have to figure out how to think that way.

play08:27

How to understand

play08:28

that it's not about interrupting people with big full-page ads,

play08:32

or insisting on meetings with people.

play08:34

But it's a totally different sort of process

play08:37

that determines which ideas spread, and which ones don't.

play08:40

They sold a billion dollars' worth of Aeron chairs

play08:44

by reinventing what it meant to sell a chair.

play08:47

They turned a chair from something the purchasing department bought,

play08:51

to something that was a status symbol about where you sat at work.

play08:55

This guy, Lionel Poilâne, the most famous baker in the world --

play08:58

he died two and a half months ago,

play09:01

and he was a hero of mine and a dear friend.

play09:03

He lived in Paris.

play09:04

Last year, he sold 10 million dollars' worth of French bread.

play09:08

Every loaf baked in a bakery he owned,

play09:11

by one baker at a time, in a wood-fired oven.

play09:14

And when Lionel started his bakery, the French pooh-pooh-ed it.

play09:18

They didn't want to buy his bread.

play09:19

It didn't look like "French bread."

play09:21

It wasn't what they expected.

play09:22

It was neat; it was remarkable;

play09:25

and slowly, it spread from one person to another person

play09:29

until finally, it became the official bread of three-star restaurants in Paris.

play09:33

Now he's in London, and he ships by FedEx all around the world.

play09:36

What marketers used to do is make average products for average people.

play09:42

That's what mass marketing is.

play09:43

Smooth out the edges; go for the center; that's the big market.

play09:48

They would ignore the geeks, and God forbid, the laggards.

play09:52

It was all about going for the center.

play09:54

But in a world where the TV-industrial complex is broken,

play09:58

I don't think that's a strategy we want to use any more.

play10:00

I think the strategy we want to use is to not market to these people

play10:04

because they're really good at ignoring you.

play10:06

But market to these people because they care.

play10:10

These are the people who are obsessed with something.

play10:14

And when you talk to them, they'll listen,

play10:16

because they like listening -- it's about them.

play10:19

And if you're lucky, they'll tell their friends on the rest of the curve,

play10:23

and it'll spread.

play10:24

It'll spread to the entire curve.

play10:26

They have something I call "otaku" -- it's a great Japanese word.

play10:30

It describes the desire of someone who's obsessed to say,

play10:33

drive across Tokyo to try a new ramen noodle place,

play10:35

because that's what they do: they get obsessed with it.

play10:38

To make a product, to market an idea,

play10:41

to come up with any problem you want to solve

play10:43

that doesn't have a constituency with an otaku,

play10:46

is almost impossible.

play10:48

Instead, you have to find a group that really, desperately cares

play10:51

about what it is you have to say.

play10:53

Talk to them and make it easy for them to tell their friends.

play10:56

There's a hot sauce otaku, but there's no mustard otaku.

play11:00

That's why there's lots and lots of kinds of hot sauces,

play11:03

and not so many kinds of mustard.

play11:05

Not because it's hard to make interesting mustard --

play11:07

you could make interesting mustard --

play11:09

but people don't, because no one's obsessed with it,

play11:12

and thus no one tells their friends.

play11:13

Krispy Kreme has figured this whole thing out.

play11:16

It has a strategy, and what they do is,

play11:18

they enter a city, they talk to the people, with the otaku,

play11:20

and then they spread through the city

play11:22

to the people who've just crossed the street.

play11:25

This yoyo right here cost 112 dollars, but it sleeps for 12 minutes.

play11:29

Not everybody wants it but they don't care.

play11:31

They want to talk to the people who do, and maybe it'll spread.

play11:35

These guys make the loudest car stereo in the world.

play11:38

(Laughter)

play11:40

It's as loud as a 747 jet.

play11:42

You can't get in, the car's got bulletproof glass,

play11:45

because it'll blow out the windshield otherwise.

play11:47

But the fact remains

play11:49

that when someone wants to put a couple of speakers in their car,

play11:52

if they've got the otaku or they've heard from someone who does,

play11:55

they go ahead and they pick this.

play11:57

It's really simple -- you sell to the people who are listening,

play12:00

and just maybe, those people tell their friends.

play12:02

So when Steve Jobs talks to 50,000 people at his keynote,

play12:05

who are all tuned in from 130 countries

play12:08

watching his two-hour commercial --

play12:10

that's the only thing keeping his company in business --

play12:13

it's that those 50,000 people care desperately enough

play12:15

to watch a two-hour commercial, and then tell their friends.

play12:18

Pearl Jam, 96 albums released in the last two years.

play12:21

Every one made a profit. How?

play12:23

They only sell them on their website.

play12:25

Those people who buy them have the otaku,

play12:27

and then they tell their friends, and it spreads and it spreads.

play12:30

This hospital crib cost 10,000 dollars, 10 times the standard.

play12:35

But hospitals are buying it faster than any other model.

play12:37

Hard Candy nail polish, doesn't appeal to everybody,

play12:40

but to the people who love it, they talk about it like crazy.

play12:44

This paint can right here saved the Dutch Boy paint company,

play12:49

making them a fortune.

play12:50

It costs 35 percent more than regular paint

play12:53

because Dutch Boy made a can that people talk about, because it's remarkable.

play12:57

They didn't just slap a new ad on the product;

play12:59

they changed what it meant to build a paint product.

play13:01

AmIhotornot.com -- everyday 250,000 people go to this site,

play13:06

run by two volunteers, and I can tell you they are hard graders --

play13:10

(Laughter)

play13:14

They didn't get this way by advertising a lot.

play13:17

They got this way by being remarkable,

play13:20

sometimes a little too remarkable.

play13:21

And this picture frame has a cord going out the back,

play13:26

and you plug it into the wall.

play13:27

My father has this on his desk,

play13:29

and he sees his grandchildren everyday, changing constantly.

play13:34

And every single person who walks into his office

play13:36

hears the whole story of how this thing ended up on his desk.

play13:39

And one person at a time, the idea spreads.

play13:42

These are not diamonds, not really.

play13:45

They're made from "cremains."

play13:47

After you're cremated you can have yourself made into a gem.

play13:50

(Laughter)

play13:51

Oh, you like my ring? It's my grandmother.

play13:54

(Laughter)

play13:59

Fastest-growing business in the whole mortuary industry.

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But you don't have to be Ozzie Osborne --

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you don't have to be super-outrageous to do this.

play14:07

What you have to do

play14:08

is figure out what people really want and give it to them.

play14:11

A couple of quick rules to wrap up.

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The first one is: Design is free when you get to scale.

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The people who come up with stuff that's remarkable

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more often than not figure out how to put design to work for them.

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Number two: The riskiest thing you can do now is be safe.

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Proctor and Gamble knows this, right?

play14:29

The whole model of being Proctor and Gamble

play14:31

is always about average products for average people.

play14:34

That's risky.

play14:35

The safe thing to do now is to be at the fringes,

play14:38

be remarkable.

play14:40

And being very good is one of the worst things you can possibly do.

play14:44

Very good is boring. Very good is average.

play14:47

It doesn't matter whether you're making a record album,

play14:49

or you're an architect, or you have a tract on sociology.

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If it's very good, it's not going to work, because no one's going to notice it.

play14:56

So my three stories.

play14:57

Silk put a product that does not need to be in the refrigerated section

play15:02

next to the milk in the refrigerated section.

play15:04

Sales tripled. Why?

play15:06

Milk, milk, milk, milk, milk -- not milk.

play15:09

For the people who were there and looking at that section,

play15:12

it was remarkable.

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They didn't triple their sales with advertising;

play15:16

they tripled it by doing something remarkable.

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That is a remarkable piece of art.

play15:20

You don't have to like it,

play15:21

but a 40-foot tall dog made out of bushes in the middle of New York City

play15:26

is remarkable.

play15:27

(Laughter)

play15:28

Frank Gehry didn't just change a museum;

play15:30

he changed an entire city's economy

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by designing one building that people from all over the world went to see.

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Now, at countless meetings at, you know,

play15:39

the Portland City Council, or who knows where,

play15:42

they said, we need an architect -- can we get Frank Gehry?

play15:45

Because he did something that was at the fringes.

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And my big failure? I came out with an entire --

play15:50

(Music)

play15:53

A record album and hopefully a whole bunch of record albums

play15:56

in SACD, this remarkable new format --

play15:58

and I marketed it straight to people with 20,000-dollar stereos.

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People with 20,000-dollar stereos don't like new music.

play16:07

(Laughter)

play16:11

So what you need to do is figure out who does care.

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Who is going to raise their hand and say,

play16:19

"I want to hear what you're doing next,"

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and sell something to them.

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The last example I want to give you.

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This is a map of Soap Lake, Washington.

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As you can see, if that's nowhere, it's in the middle of it.

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(Laughter)

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But they do have a lake.

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And people used to come from miles around to swim in the lake.

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They don't anymore.

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So the founding fathers said, "We've got some money to spend.

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What can we build here?"

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And like most committees,

play16:48

they were going to build something pretty safe.

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And then an artist came to them -- this is a true artist's rendering --

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he wants to build a 55-foot tall lava lamp in the center of town.

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That's a purple cow; that's something worth noticing.

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I don't know about you,

play17:04

but if they build it, that's where I'm going to go.

play17:06

Thank you very much for your attention.

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