Context & Data Flow Diagram Request: Amazon
Summary
TLDR亚马逊作为全球电子商务的先驱,其在线购物系统涵盖了从客户搜索、购买商品到商品配送的全过程。视频脚本详细阐述了亚马逊的商业模式,包括客户通过账户访问系统、搜索商品、添加到购物车、支付、接收商品,以及亚马逊如何与供应商互动、管理库存和产品分销。通过数据流图和上下文图,视频展示了亚马逊系统背后的复杂操作,包括客户与银行的交易、产品数据库的更新、订单处理以及库存补充等关键环节。
Takeaways
- 🌐 亚马逊是全球最大的电子商务平台之一,提供在线购物服务,并将商品直接送到全球顾客的家门口。
- 📈 亚马逊已经从最初的在线购物网站扩展到数字产品和流媒体服务领域,成为全球市场的主导力量。
- 🛍️ 顾客通过亚马逊账户访问系统,搜索商品,将喜欢的商品添加到购物车,并进行支付。
- 💳 支付过程涉及顾客的银行账户,银行会根据顾客的账户余额批准或拒绝支付请求。
- 📦 一旦支付成功,亚马逊会准备商品,进行包装,并通过配送系统将商品送达顾客。
- 🔄 亚马逊的商品库存会随着销售而减少,需要定期联系供应商补充库存。
- 📋 亚马逊通过创建采购订单与供应商沟通,供应商会提供发票,确认商品价格和数量。
- 💼 亚马逊的财务部门处理发票,并与供应商确认支付细节,之后通过银行向供应商支付货款。
- 📈 亚马逊需要更新产品数据库以反映库存变化,确保顾客能够看到最新的库存信息。
- 🚚 亚马逊的配送系统包括订单报告的生成、商品的包装、配送的安排以及配送状态的跟踪。
- 🔄 供应商将新库存送达亚马逊后,亚马逊会更新产品数量,以保证库存充足,满足顾客需求。
Q & A
亚马逊的主要业务模式是什么?
-亚马逊的主要业务模式是电子商务,它是世界上最大的企业之一,也是在线购物领域的先驱。
亚马逊的客户如何搜索和购买产品?
-客户通过登录亚马逊账户,输入搜索条件来查找特定产品,然后选择喜欢的产品加入购物车,并通过银行支付购买。
亚马逊如何处理产品库存减少的情况?
-当产品库存减少时,亚马逊会联系供应商创建采购订单,并通过银行支付订单,从而补充库存。
亚马逊的支付请求是如何被处理的?
-亚马逊的支付请求通过客户的银行进行处理,如果客户有足够的资金,银行会批准支付,否则支付会被拒绝。
亚马逊如何管理客户账户和交易记录?
-亚马逊通过客户详情数据库管理客户账户,并通过交易数据库记录每一笔购买的详细信息。
亚马逊的物流配送是如何安排的?
-亚马逊根据订单报告打包商品,然后安排特定日期的配送,并将配送详情存储在配送数据库中。
亚马逊如何跟踪全球销售的产品?
-亚马逊通过在产品上使用RFID标签,并在配送数据库中存储跟踪数据,来跟踪全球销售的产品。
亚马逊如何确保产品库存充足?
-亚马逊通过监控产品库存量,当库存降至低量时,会标记并启动订购流程,以确保及时补充产品。
亚马逊与供应商的关系如何运作?
-亚马逊通过发送采购订单给供应商,并由财务部门处理发票和支付,以维持与供应商的关系和产品供应。
亚马逊如何处理产品退货和退款?
-虽然脚本中没有提到退货和退款的具体流程,但通常亚马逊会允许客户在满足条件的情况下退货,并由财务部门处理退款。
亚马逊的在线购物系统如何影响全球市场?
-亚马逊的在线购物系统通过提供广泛的产品选择和便捷的购物体验,持续在全球市场上保持领先地位,影响着全球电子商务的发展。
Outlines
🛍️ 亚马逊在线购物系统概述
本段落介绍了亚马逊作为全球最大的电子商务平台之一的基本情况。亚马逊从最初的在线购物网站发展到现今涵盖数字产品和流媒体服务的多元化企业。视频作者应观众Benham的请求,将分析亚马逊的Depot finance和产品分销模式。首先,通过上下文图和数据流图来展示亚马逊系统与外部实体的交互及其对系统的影响。
📦 亚马逊订单处理与物流
这一部分详细描述了亚马逊处理客户订单的流程。从客户登录、搜索商品、添加到购物车、支付处理,到商品的包装、配送安排、库存更新、与供应商的采购订单生成和支付流程。此外,还提到了亚马逊如何通过数据库管理产品库存,以及如何通过跟踪数据监控全球配送。整个流程展示了亚马逊如何高效地处理和配送订单,同时确保库存充足以满足客户需求。
Mindmap
Keywords
💡电子商务
💡数字产品和流媒体服务
💡上下文图
💡数据流图
💡顾客账户
💡购物车
💡支付请求
💡库存管理
💡供应商
💡产品数据库
💡物流配送
Highlights
亚马逊是全球最大的企业之一,也是电子商务领域的先驱。
亚马逊最初是第一个主要的在线购物网站,允许全球消费者在线购买商品并配送到家。
亚马逊已经扩展到数字产品和流媒体服务领域。
亚马逊的商业模式涉及销售实体产品,以及与Depot财务和产品分销相关。
亚马逊系统通过客户账户信息访问,客户可以搜索特定产品并添加到购物车。
客户在亚马逊上购买商品时,需要通过银行支付请求来完成交易。
亚马逊需要联系供应商来补充库存,通过创建采购订单和支付订单来完成。
亚马逊的库存减少后,需要更新产品数据库中的库存数量。
亚马逊在产品库存低时会标记并重新订购产品,以确保不断货。
亚马逊的在线系统包括客户登录、搜索商品、添加到购物车、结账和支付等环节。
亚马逊的后台系统涉及订单处理、产品打包、配送安排和库存管理。
亚马逊使用数据库来管理客户信息、交易记录、产品信息和配送详情。
亚马逊的全球销售依赖于高效的物流和产品跟踪系统。
亚马逊的财务部门处理与供应商的发票和支付,确保供应链的顺畅运作。
亚马逊的业务模式展示了在线购物从客户下单到产品配送的全过程。
亚马逊的系统设计确保了客户体验的便捷性和企业运营的高效性。
Transcripts
context and data flow diagram request
Amazon online shopping system now the
following is a request from one of my
viewers Benham and he would like me to
look at Amazon and within the context of
its Depot finance and product
distribution so let's firstly have a bit
of a look at what Amazon does now Amazon
is one of the biggest businesses in the
world and a pioneer in the area of
e-commerce Amazon starters was the first
major online shopping sites where people
from across the world could go online
and search their catalogue purchasing
items which would then be delivered to
their door wherever in the world that
might be Amazon has expanded into the
areas of digital products and streaming
services these days and continues to be
a powers on the global market so as said
today we're gonna look at Amazon's
traditional business model of selling
physical product within these corporate
index of depo finance and products so
firstly we'll take a look at a context
diagram trying to give us a bit of idea
about the external entities and what
impacts on actual Amazon system so here
is Amazon system the customer accesses
the system through their account details
and the customer types in a search
criteria to look for specific products
and when they see products they like
okay they select them and they add them
to their cart obviously which is stored
within Amazon once they've got a few
items I like the next step there is a
payment request to their bank and
essentially to buy all the things stored
in their shopping cart the bank will
then give them an approval they'll pay
for the customers products provided
they've got the money to pay for them
otherwise they'll be declined and then
the customer will get a receipt of the
transaction these products will then be
packaged by Amazon sent to the customers
door now this is obviously one side of
the customer and essentially their
interaction with Amazon's online system
but we've got to think what's happening
within Amazon people are buying products
the products are decreasing in quantity
Amazon then needs to purchase more
products so essentially the next step in
this system is Amazon needs to contact
suppliers okay and what they do is
create a purchase order saying we need X
amount of new products okay to restock
in order to keep able customers buying
these products so a purchase order is
sent to the supplier the supplier will
then give me an invoice saying although
if you want this amount of products it's
gonna cost you this amount of money okay
Amazon then like any other business or
individual needs to contact their bank
okay
their payment request is sent for the
purchase order products okay the bank
then will give their confirmation so the
payment for the ordered items Amazon
then can pay for the stock from the
supplier okay and the supplier will give
a receipt from the transaction okay so
just a bit of context there about how
this is working but the big thing we've
always got to look at is a data flow
diagram illustrating all of this so
let's begin so firstly as we said we've
got the customer they're typing in
Amazon's URL and they go to the website
in order to get into the actual business
side of the website so they can actually
start buying products okay then either
enter in their login and password okay
which will be checked against a customer
details but database and if the account
matches they're approved from here they
can start navigating the website so they
enter in a search criteria in order to
search items okay and this allows them
to have a look through amazon's product
database okay so they can see all the
products that are stored within them
based on that search criteria when they
want to view a specific item they will
click on the specific item and the
specific items details are retrieved
from that product database okay and they
get all the information about that now
if they like a specific item they are
obviously going to click Add to Cart
okay and that gets added to their
shopping cart all right so from this
point near they could be going to lots
of different pages and sing lots of
different products okay and adding more
and more products to their shopping cart
now as said these card items need to be
stored somewhere and that's obviously
going to be stored on the customer
details database so if they'll leave the
website now come back at a later day
these items should still be stored
within their customer details from here
now we need to make our purchase and
we're obviously purchasing the items
that are stored in the shopping cart
that's the step so at this next process
we need to retrieve that data from the
customers database okay so we can
actually calculate the totals and how
much all this is going to cost in order
to purchase the items always then at
this point we're now going to contact
the bank okay so whatever the total cost
is of all these items in the shopping
cart it gets sent to the bank a request
is made and then the bank will give an
approval the items get purchased so the
purchase is made Amazon will need to
record this as a new record in their
transaction database saying this
purchase has been made at this date and
this much was paid from here okay the
transaction is Dean
successful we generate a receipt for the
customer and the customer gets their
receipt obviously might be emailed them
displayed on screen whatever and they
may also get an actual receipt stored on
their actual database as well so they
can backtrack it and use stored
somewhere on Amazon's actual databases
from there so that's it for the
transaction part with the customer
purchasing the actual items from here
now we're going to look at the Depot the
actual sending of the products to the
customer so at this point the customer
order then would be sent into actual the
factory ok and Amazon me I would have to
put all the items together we need the
package or these items so we can send
them to the customer ok so they'd
package all the items based on an order
report that would either be generated
someone would look at that order report
collect all the items ok and then
actually package it up for the customer
from here once the order is compiled
delivery needs to be scheduled so we
schedule the delivery ok for a specific
day ok that date then would need to be
stored on a delivery database so the
delivery details would be sort on a
delivery database so that we can see
when we're planning on sending something
out and saying basically it's ready to
go once the delivery gets sent we need
to log that little delivery was sent
okay so the delivery has been dispatched
it was sent to this day and obviously
that will be stored on the database too
so the time of distribution will be sent
this date at this time and also as we
know with a lot of products they've got
RFID on them tracking data would be
stored on the product too because
remember Amazon's selling products
globally they can get lost in many ways
shapes or forms okay so the tracking
data will probably stored on a delivery
database as well so they can track the
products as they're being delivered to
their actual customers so that's it with
the delivery side ok of what's happening
with Amazon's products from there the
next thing we're gonna look at is
essentially as we said when we're at
generate the order of their of the
customer we're getting all these items
so this is where the item quantity
within Amazon's databases are getting
depleted ok so obviously after this they
need to purchase more products so we're
going to go back to the generate
customer order of box I think that's
when the products of quantity is
dropping from here we need to deduct the
purchase items ok from the product in
inventory so we need to update the
product quantity and by updating or
saying we
less of that product now and that needs
to go into the product database okay and
that also links back to when customers
of viewing items and they can see the
product is out of stock and they can't
really purchase it that goes for a lot
of online shopping sites okay so the
product gets updated okay when it's
reduced stock and stored in the product
database now once a product does get to
a low quantity from here we need to flag
the item and say this products quantity
is low okay in order for Amazon to be
successful they need to be replenishing
their products before they run out of
them because thousands of people are on
Amazon site at a time and basically if
they can't sell them the products they
want they're losing a thousands of
dollars okay so they need to flag the
item and say the item is low in stock
from here this is where the ordering
process starts so they need to order the
items that are low and they generates
that purchase order that we saw in the
context diagram okay so they put the
purchase order together they say we need
this amount of items and then the next
step is they need to contact the
supplier they probably have a suppliers
database and that's where they access
the supplier details from so this
purchase order would be sent to the
finance department ok the finance the
pump would process the invoice ok and
then they would obviously make the
request of the supplier ok so they put
an invoice together and say we need
these amount of products the supplies I
was going to send back ok the employees
saying this is how much it's going to
cost you guys now at this point the
finance department would probably say
yep it's ok but they do it have every
chance at this point saying that we're
not paying that
and they won't autumn or they might try
to find a different supplier but
essentially once they get the invoice
back and they think it's ok in a fair
price ok they will approve it and then
they're going to pay the supplier in
order for Amazon to pay their supplies
they need to contact their own bank so
the items cost goes to Amazon's bank
they approve it the supplier can be paid
so the player supply will get paid by
Amazon's bank they will get a receipt
from the supplier ok and that will
likely be stored in the suppliers
database that another transaction taking
place this is how much they paid for
these products ok and it happened on
this date so we've retained that data
about purchasing from the supplier for
future reference the next step from here
is the items will get delivered Amazon
ok that's the next time that
happen in this actual system the
supplier will send him to Amazon they
will receive the delivery and obviously
once they've received the delivery they
need to update their product quantity
again and replenish those items they've
got more of the quantities that were
running out of product so need they
record that on their actual updated
database so that will get stored once
again on their product database so I
hope you can understand what's going on
here when you look at this at the end it
looks like an absolute complete mess but
I hope it gives you a good understanding
of what goes on in the bigger picture of
Amazon's online business essentially
what happens at the customer's end when
they're going online looking at items
purchasing them
okay contacting their bank okay so they
can have these obviously buy items
online what happens on Amazon's end when
they need to send these products to the
actual customer after they're being
bought and essentially as well what
happens when Amazon's inventory gets
light and then they need to buy items
from their supplier and the processes
they go through so Benham this was a
great suggestion I really enjoyed making
this I hope it makes sense here and a
hope was a good help
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