실리콘밸리 팀장들의 성과 피드백 방법

Summary

The transcript discusses the art of giving effective feedback in a work environment. It emphasizes the importance of building trust and a safe culture before delivering feedback. It suggests focusing on objective data and expected outcomes rather than personal behavior. The speaker also highlights that the best form of feedback is through questions, which encourages self-reflection and understanding. Additionally, the timing and setting of feedback are crucial, and leaders should embody transparency and authenticity to command respect and foster an open culture.

Takeaways

• 🤝 Building Trust: The importance of establishing trust among team members before giving feedback is emphasized, as it creates a safe environment where feedback is not perceived as an attack.
• 🔍 Objective Feedback: Feedback should be as objective as possible, focusing on behaviors and outcomes relative to agreed-upon expectations and goals, rather than personal opinions.
• ❓ The Power of Questions: The best form of feedback is often in the form of questions, which allows the recipient to reach conclusions on their own, fostering self-discovery and growth.
• 👀 Checking Conditions: Before giving feedback, especially difficult feedback, it's crucial to check the condition and emotional state of the recipient to ensure the timing and approach are appropriate.
• 💺 Setting the Scene: The physical setup for delivering feedback, such as sitting face-to-face, can impact the effectiveness of the communication.
• 📝 Documentation: For difficult feedback, it's important to be prepared with documentation and to consider whether the feedback should be given in person or followed up in writing.
• 👂 Active Listening: Leaders are not just providers of answers but should excel at listening and asking questions to gather the necessary information for making informed decisions.
• 🌟 Values and Authenticity: Leaders who have clear and authentic values are more likely to earn the respect of their team and influence how feedback is received.
• 🚫 Avoid Dictation: Leaders should avoid simply dictating what should be done and instead encourage pushback and open discussion to foster a culture of transparency and respect for differing opinions.
• 🧘‍♂️ Self-Care: The importance of self-care and maintaining one's values and authenticity, even when faced with tasks that may not align with personal beliefs, is highlighted as a key aspect of leadership.
• 🌱 Continuous Learning: The need for continuous learning and training in areas such as emotional intelligence and self-awareness to improve feedback skills and leadership qualities.

Q & A

What is considered the most important aspect before giving feedback according to the transcript?

Building trust within the team is the most important aspect before giving feedback. It's essential for team members to feel secure and understand that feedback is not an attack but a way to improve.

How can feedback be made more objective in the workplace?

Feedback can be made more objective by focusing on behaviors and outcomes related to specific, measurable data and comparing them against agreed-upon expectations or goals, rather than personal opinions.

What is the best form of feedback according to the speaker?

The best form of feedback is through questions. By asking questions, the person receiving feedback can come to their own conclusions, which is more effective than direct instructions or criticism.

Why is it important to check a person's condition before giving feedback?

Checking a person's condition is important because their emotional and mental state can greatly affect how they receive feedback. Feedback should be given at a time when the person is receptive and in the right state of mind.

What is the significance of the timing and setting when giving difficult feedback?

The timing and setting are crucial when giving difficult feedback. It should be done at an appropriate time and in a setting that allows for privacy and focused conversation, which may include face-to-face meetings or having the right seating arrangement.

How can leaders demonstrate empathy and understanding when receiving feedback?

Leaders can demonstrate empathy and understanding by actively listening, asking questions to clarify, and showing that they are genuinely interested in the feedback. They should avoid appearing distracted or disinterested.

What role does a leader's values play in the feedback process?

A leader's values play a significant role in the feedback process. Leaders with clear and sincere values are more likely to be respected and their feedback is more likely to be well-received by the team.

Why is it important for leaders to not just push decisions but also be open to feedback and pushback?

It's important for leaders to be open to feedback and pushback because it shows that they value different perspectives and are willing to reconsider decisions. This builds trust and respect within the team.

How can leaders ensure transparency when a decision is made that they do not agree with?

Leaders can ensure transparency by openly communicating their concerns and reasons for disagreement with the team. They should provide clear explanations and be willing to discuss alternative solutions.

What is the importance of maintaining one's values and authenticity in leadership?

Maintaining one's values and authenticity is important in leadership because it helps to build trust and credibility. Leaders who stay true to their values are more likely to inspire and motivate their team.

What are some practices that leaders can adopt to ensure they are self-aware and aligned with their values?

Leaders can adopt practices such as mindfulness, deep breathing exercises, and self-reflection to ensure they are self-aware and aligned with their values. These practices help leaders to stay grounded and make decisions that are consistent with their beliefs.