Proper Patient Care - Communication Techniques

Summary

In this script, a patient named Mrs. Miller expresses her discomfort and dissatisfaction with the previous night's nursing care. She complains about inadequate pain relief, lack of attention, and a rude nurse. The current nurse promises to address her concerns, check her medication orders, and ensure she is comfortable before an upcoming biopsy procedure. The patient also expresses anxiety about the unknown outcomes.

Takeaways

• 😌 Mrs. Miller is a patient who is experiencing discomfort and pain, and she is seeking relief from her nurse.
• 🕒 The nurse mentions that a complete assessment will be needed before providing pain medication, which will take approximately 20 minutes.
• 😣 Mrs. Miller expresses frustration with the previous night's care, stating that the nurse was only seen once and did not provide adequate assistance or medication.
• 🔢 The nurse asks Mrs. Miller to rate her pain on a scale of 1 to 10, with 10 being the worst pain, and Mrs. Miller rates her pain as an 8 or 9.
• 💊 Mrs. Miller has not received any medication for pain relief and has had a sleepless night due to the discomfort.
• 🏥 The nurse checks Mrs. Miller's medication orders and assures her that she will address her needs as quickly as possible, considering her busy schedule.
• 😴 After receiving pain medication, Mrs. Miller feels slightly better and is able to rest, although she is still concerned about an upcoming biopsy procedure.
• 🩺 The nurse explains that Mrs. Miller will be sedated for the biopsy and that there should be no pain during the procedure, but there might be some post-operative pain.
• 🏥 The nurse reassures Mrs. Miller that she will be medicated post-surgery and that the results of the biopsy will be communicated to her by her doctor in a few days.
• 😟 Mrs. Miller expresses anxiety about the unknown outcome of her medical situation, and the nurse empathizes with her fear.
• 😡 Mrs. Miller complains about the night nurse's rude and rough behavior, stating that she did not feel cared for and that her requests for medication were ignored.

Q & A

What is the initial issue Mrs. Miller is facing?

Mrs. Miller is experiencing severe pain and discomfort, and she is unhappy with the care she received from the nurse the previous night.

How does Mrs. Miller describe her pain level?

Mrs. Miller rates her pain level as an eight or nine on a scale of one to ten, with ten being the worst pain she ever had.

What was Mrs. Miller's experience with the night nurse?

Mrs. Miller found the night nurse to be rude and rough, and she felt that her needs were not met as the nurse did not respond to her calls for medication and assistance.

What is the nurse's initial response to Mrs. Miller's request for pain medication?

The nurse asks Mrs. Miller to wait while she conducts a complete assessment and checks her medication orders.

How does the nurse plan to address Mrs. Miller's concerns about the night nurse?

The nurse intends to communicate Mrs. Miller's concerns to the night nurse during shift change and ensure that her needs are met.

What procedure is Mrs. Miller scheduled to have?

Mrs. Miller is scheduled to have a biopsy.

What is the nurse's explanation about the biopsy procedure?

The nurse explains that Mrs. Miller will be put to sleep with anesthesia during the biopsy, so she should not feel any pain during the procedure. There might be some pain after the procedure, but the nurses will ensure she is medicated.

How does Mrs. Miller feel about the upcoming biopsy?

Mrs. Miller is worried and scared about the unknown outcome of the biopsy.

What is the nurse's approach to comforting Mrs. Miller?

The nurse empathizes with Mrs. Miller's fear and assures her that she will be there to care for her and will communicate her concerns to the night nurse.

What is the nurse's plan for Mrs. Miller's care after the biopsy?

The nurse plans to ensure that Mrs. Miller has her medication and is comfortable after the procedure, and she will also communicate with the receiving room nurses to ensure Mrs. Miller's needs are met.

How long will it take for the biopsy results to be known?

The nurse mentions that it will take a couple of days for the biopsy results to be known, and then Mrs. Miller's doctor will share them with her.