Stunning Built-in Wardrobes by fci London

Summary

A customer shares their positive experience with FCI, highlighting how they discovered the company online and were impressed by the friendly and helpful staff. They appreciated the showroom visit, where Christina thoroughly explained the products and ensured their satisfaction through constant communication. The fitters, described as talented and efficient, met the customer's high expectations. The customer’s husband, who is particularly picky, was extremely pleased with the fitting, and they expressed their excitement to start using their new products. Overall, the experience exceeded their expectations, leaving them very happy with the service.

Takeaways

• 😀 Found FCI online and had never heard of it before, but it was an amazing discovery.
• 😀 The showroom experience was excellent with very helpful and friendly staff.
• 😀 Christina in the showroom showed all the products and provided valuable guidance.
• 😀 Communication was seamless via email and phone, ensuring the order was perfect.
• 😀 The customer was very particular and fussy, but the team was accommodating and supportive.
• 😀 The products arrived on time, exactly as expected.
• 😀 The fitters were talented and knew exactly what to do.
• 😀 The customer’s husband is very fussy, but he was extremely happy with the fitting.
• 😀 The customer expressed high satisfaction with the entire experience.
• 😀 They are excited to start using the products and are very grateful for the service.

Q & A

How did the customer find out about FCI?

The customer found FCI online and mentioned they had never heard of it before discovering it.

What was the customer's first impression of FCI's showroom?

The customer described the showroom as an amazing find and appreciated the helpful and friendly people there.

Who in the showroom helped the customer initially?

Christina from the showroom helped the customer initially, showing them all the products.

How did FCI ensure the customer was satisfied with their order?

FCI communicated with the customer via email and phone to make sure they were perfectly happy with their order, despite the customer being very fussy.

How did the customer feel about the fitting process?

The customer expressed great satisfaction with the fitting process, particularly praising the talented fitters who knew exactly what they needed to do.

What is the customer’s opinion on the final result of the fitting?

The customer and their husband were both very happy with the fitting, with the husband being particularly fussy and content with the outcome.

What was the customer's overall experience with FCI?

The customer was very pleased with their experience, stating they couldn’t be happier with the service and are excited to use the products.

How did FCI handle the customer's specific requests?

FCI was accommodating and patient, helping the customer with their specific and fussy requests throughout the process.

How does the customer feel about using the products after installation?

The customer expressed excitement and anticipation about using the products after they were installed.

What aspect of FCI's service impressed the customer the most?

The customer was particularly impressed with the professionalism and expertise of the fitters, as well as the overall helpfulness and friendliness of the FCI team.