COMO IDENTIFICAR E APLICAR OS TIPOS DE COMUNICAÇÃO CURSO GRÁTIS ADMINISTRAÇÃO/Tipos de Comunicação )

Summary

This video explains the five types of communication essential for professional and personal interactions: verbal, non-verbal, formal, informal, and official. It emphasizes the importance of choosing the right communication type for each situation to avoid confusion or miscommunication. Verbal communication involves words, while non-verbal relies on gestures and signals. Formal and informal communications serve different contexts, with formal being structured and official, while informal is casual and unrecorded. Official communication is authoritative, whether verbal or non-verbal. The speaker encourages viewers to learn these communication types to enhance their professional growth and success.

Takeaways

• 😀 Communication is crucial in professional settings, and it’s important to choose the right type of communication for the right moment and audience.
• 😀 There are at least five types of communication: Verbal, Non-verbal, Formal, Informal, and Official.
• 😀 Verbal communication involves the use of words (spoken, written, or through video) and is essential for clear and direct messaging.
• 😀 Non-verbal communication does not use words; it involves gestures, signs, or symbols like traffic lights and sign language.
• 😀 Formal communication is typically used in official contexts and is often documented (e.g., memos, resumes, minutes), providing legal and professional value.
• 😀 Informal communication is not registered or formalized, such as casual conversations or unverified information shared informally.
• 😀 Official communication refers to messages from authoritative sources, like company leadership, government officials, or public notices.
• 😀 Choosing the right type of communication at the right time ensures clarity and professionalism, especially in company settings or when addressing higher authorities.
• 😀 Misusing communication types can lead to confusion or unintended consequences, such as informal communication in formal contexts or vice versa.
• 😀 It’s essential to understand that communication types are distinct from language types—formal communication requires cultured language, but not necessarily formal language.

Q & A

What are the five types of communication mentioned in the video?

The five types of communication are: Verbal Communication, Non-Verbal Communication, Formal Communication, Informal (or Non-Formal) Communication, and Official Communication.

Why is it important to choose the right type of communication?

Choosing the right type of communication ensures that the message is conveyed effectively, without confusion, and that the appropriate tone and format are used for the specific situation and audience.

What is the difference between verbal and non-verbal communication?

Verbal communication involves words—spoken, written, or recorded. Non-verbal communication, on the other hand, does not use words, but relies on gestures, body language, or symbols like traffic lights or sign language.

How does formal communication differ from informal communication?

Formal communication is documented, registered, and follows established procedures. It is legally recognized and used in professional settings. Informal communication, however, is not recorded and is typically used in casual, everyday interactions.

What is official communication, and how is it distinct from the other types?

Official communication is authoritative and typically issued by recognized leaders or organizations. It can be formal or informal but always carries an official capacity, such as government notices or public announcements, and may include non-verbal cues like traffic signals.

What role does non-verbal communication play in professional settings?

Non-verbal communication plays a crucial role when verbal communication is not possible, such as in noisy environments or with individuals who cannot hear. It helps convey messages through body language, facial expressions, and symbols.

What is meant by formalized communication, and can you provide an example?

Formalized communication is communication that is officially documented, such as in memos, legal notices, or formal emails. These communications are legally recognized and serve as official records.

What should you consider when choosing between formal and informal communication?

When choosing between formal and informal communication, you should consider the context (e.g., business or casual), the audience (e.g., senior executives vs. colleagues), and the importance of documentation and legal recognition.

How can improper communication affect professional outcomes?

Improper communication can lead to misunderstandings, loss of credibility, or even legal issues. Using the wrong type of communication (e.g., informal communication in a formal setting) can undermine your message and damage your professional reputation.

Why is it important to understand the distinction between communication types in a business setting?

Understanding the distinction helps ensure that the message is delivered clearly and appropriately to the right audience. It helps maintain professionalism, avoid miscommunication, and foster effective business relationships.