Basic Mentality | 3C, 3S, 3M

Summary

This training session focuses on cultivating the right mentality and attitudes for employees at Komatsu Indonesia. The main concepts discussed include 'basic mentality,' emphasizing essential attitudes such as care, commitment, and consistency. These values guide employees in ensuring workplace safety, maintaining equipment, and being mindful of the environment. Key principles like using appropriate personal protective equipment (PPE), adhering to standards, and fostering a culture of respect and responsibility are highlighted. The session stresses the importance of continuous improvement and discipline in building a strong work culture to achieve organizational success.

Takeaways

• 😀 Basic mentality is essential for employees at PT Komatsu Indonesia, focusing on attitude, behavior, and thinking patterns aligned with company values.
• 😀 The goal of '3C' (Care, Commitment, Consistency) is to instill awareness of the importance of maintaining standards and preventing deviations in company activities for customer satisfaction.
• 😀 'Care' involves taking responsibility for oneself, others, tools, and the work environment, such as using appropriate PPE, maintaining cleanliness, and promoting health among coworkers.
• 😀 'Commitment' means adhering to standards and promises, such as punctuality, using PPE properly, and striving for customer satisfaction through high-quality work.
• 😀 'Consistency' is about discipline in applying Komatsu's values continuously, including following work standards, being reliable, and ensuring proper work practices.
• 😀 The importance of environmental awareness is emphasized, encouraging employees to clean and maintain their work environment both before and after tasks.
• 😀 The 3S concept (Smile, Greet, and Salam) promotes positive interpersonal interaction through smiles, greetings, and appropriate gestures like handshakes.
• 😀 The 3M principle (Muda, Mura, Muri) warns against waste, non-standard actions, and overburdening employees, aiming to optimize processes and prevent inefficiencies.
• 😀 'Muda' represents wasteful practices like overproduction, unnecessary processes, and inefficient movement within the workplace, all of which should be minimized.
• 😀 'Mura' highlights the importance of standardization to avoid variability and errors in tasks, ensuring consistency in processes and quality.
• 😀 'Muri' refers to excessive burden or overload, whether it’s on equipment or employees, and stresses the importance of balancing workloads to prevent stress or damage.

Q & A

What is the main focus of the lesson in the script?

The main focus of the lesson is on 'basic mentality' or foundational mental attitudes that employees should have, particularly in a work environment like PT Komatsu Indonesia. The lesson emphasizes the importance of cultivating the right mindset for work, such as care, commitment, consistency, and adhering to standards.

What are the three core attitudes mentioned in the script, known as '3C'?

The three core attitudes, or '3C', are 'Care', 'Commitment', and 'Consistency'. These attitudes are aimed at fostering self-awareness in employees, maintaining standards, and preventing deviations in work processes.

What does 'Care' refer to in the context of basic mentality?

'Care' refers to being mindful of oneself, others, tools, and the work environment. It includes ensuring personal safety, encouraging colleagues to adhere to safety standards, and maintaining equipment and workspace cleanliness.

How does the 'Commitment' attitude manifest in the workplace?

'Commitment' manifests in ensuring punctuality, using proper safety equipment, regularly checking work practices, and striving to deliver the best work to meet customer satisfaction. It involves making promises to uphold these standards and being reliable in actions.

What role does 'Consistency' play in creating a strong work culture?

'Consistency' is about maintaining discipline in adhering to company values and work ethics. It ensures that employees perform their tasks in alignment with established standards and continue to do so without deviation.

Why is building the right mindset (basic mentality) a gradual process?

Building the right mindset is a gradual process because it requires time, effort, and repeated practice to internalize values like care, commitment, and consistency. Mentality development cannot happen instantly and must be nurtured over time.

What are some examples of applying 'Care' in the workplace?

Examples of applying 'Care' include using appropriate personal protective equipment (PPE), reminding colleagues to wear PPE, keeping a clean appearance, ensuring good health and rest, checking the condition of tools before use, and maintaining cleanliness in the work environment.

What is meant by '3S' and '3M' in the context of basic mentality?

'3S' refers to 'Salam, Sapa, Senyum' (Greetings, Smiling, and Greeting others), which promotes friendliness and positive interactions. '3M' refers to 'Mudah, Murah, Muri' (Ease, Cheap, and Overburden), which are behaviors to avoid, as they represent waste, substandard practices, and excessive workloads.

What does 'Muda' (waste) signify in the workplace, and how can it be prevented?

'Muda' refers to wasteful activities that do not add value, such as overproduction, unnecessary processes, excessive movement, or waiting. It can be prevented by optimizing work processes, reducing inefficiencies, and improving resource management.

How does the script define 'Muri' (overburden), and what impact does it have?

'Muri' refers to excessive workloads that go beyond the capacity of workers or equipment. This can lead to fatigue, mistakes, equipment breakdowns, and decreased productivity. It is important to manage workloads effectively and avoid overloading employees or machines.