Asuransi dan Pembiayaan Banyak Dikeluhkan Masyarakat

CNBC Indonesia

6 Sept 202201:36

Summary

TLDRThe Financial Services Authority (OJK) received a total of 8,700 complaints by August 26, 2012. Half of these complaints came from the non-bank financial industry, with 49.5% from the banking sector, and the rest from capital market services and other sectors. The most common complaints involved credit restructuring, debt collection practices, and financial information services. Despite this, OJK's data shows that the performance of the financial industry remained relatively strong, with life insurance premiums increasing by 13.2 trillion IDR, and financing receivables growing by 7.1% to 385 trillion IDR by 2022.

Takeaways

😀 OJK received 8,700 complaints by August 26, 2012, with insurance and financing complaints making up 50% of the total.
😀 49.5% of the complaints came from the banking sector, while the remaining complaints were from capital market services and other sectors.
😀 The complaints in the financial industry were primarily related to credit restructuring, collection officer behavior, and financial information services.
😀 Despite the high volume of complaints, OJK reported a relatively good performance in the insurance sector, especially in premium collection.
😀 Life insurance premiums increased by 13.2 trillion Rupiah, and general insurance premiums grew by 8.6 trillion Rupiah in 2022.
😀 Financing receivables grew by 7.1% annually, reaching 385 trillion Rupiah by 2022.
😀 The complaints were spread across various financial services, including insurance, pension funds, microfinance institutions, and fintech.
😀 Non-bank financial industry complaints (50%) were on par with those from the banking sector (49.5%).
😀 The majority of complaints involved issues with debt restructuring and customer service during the collection process.
😀 The OJK has received a significant number of complaints via various channels, totaling 199,103 complaints.

Q & A

What is the primary source of complaints received by the Otoritas Jasa Keuangan (OJK) as of August 26, 2012?
-The primary source of complaints received by OJK is related to the insurance sector and financing, which together account for 50% of the complaints.
What percentage of complaints came from the non-bank financial sector?
-49.5% of the complaints came from the non-bank financial sector.
What sectors, aside from banking and non-bank financial industries, contributed to complaints?
-Aside from banking and non-bank financial sectors, the remaining complaints were related to services in the capital markets sector and other sectors.
Which types of complaints were most frequent in the data shared by OJK?
-The most frequent types of complaints were related to credit or financing restructuring, the behavior of debt collection officers, and financial information services.
How much did the life insurance premium collection increase by in 2022?
-The life insurance premium collection increased by 13.2 trillion Rupiah in 2022.
What was the growth in the general insurance premium collection in 2022?
-The general insurance premium collection increased by 8.6 trillion Rupiah in 2022.
How much did the financing receivables grow in 2022?
-The financing receivables grew by 7.1% year-on-year, totaling 385 trillion Rupiah in 2022.
What role does OJK play in handling financial industry complaints in Indonesia?
-OJK acts as a regulatory body, receiving and handling complaints related to various sectors of the financial industry, including banking, non-bank financial institutions, and capital markets.
What does the data reveal about the performance of the financial services industry in Indonesia despite numerous complaints?
-Despite the numerous complaints, the data shows that the performance of the financial services industry, particularly in the insurance sector, has been relatively strong, with growth in premiums and financing.
What types of financial services are covered under the non-bank financial sector according to the OJK data?
-The non-bank financial sector includes insurance, financing institutions, pension funds, microfinance institutions, and fintech or online lending services.