TRANSAKSI CASH ON DELIVERY COD DALAM HUKUM ISLAM | ABDURAHMAN ZAHIER | CAHAYA PAGI (15/12/21)

Summary

This video discusses the concept of Cash on Delivery (COD) transactions from an Islamic perspective. It explains the permissibility of COD under Sharia law, emphasizing that the seller must own the goods and highlighting key rules for both buyers and sellers. The video also addresses issues like returning goods, handling defective items, and the importance of fulfilling payment obligations. Additionally, the ethical role of couriers is explored, stressing the importance of honesty in transactions. The discussion concludes with advice for all parties involved to act with integrity and ensure a fair, harmonious process in COD transactions.

Takeaways

• 😀 Cash on Delivery (COD) is allowed in Islam, as long as both the buyer and seller fulfill their agreed terms, as demonstrated by Prophet Muhammad's practice.
• 😀 COD transactions must only be conducted by sellers who already possess the goods. Dropshipping is not allowed under the COD system.
• 😀 If the buyer does not fulfill their payment obligation when the item arrives, they are in violation of the marketplace's rules, which could result in penalties.
• 😀 The buyer must pay for the item before opening it. Opening the item without paying is prohibited in Islam and violates the agreed conditions of the transaction.
• 😀 If the item is found damaged or not as described, the buyer has the right to file a complaint and return the item, which is permitted in Islam (via.id).
• 😀 A buyer is entitled to a refund if the product is defective or if it does not match the description provided by the seller, provided they follow the correct complaint procedure.
• 😀 Sellers must ensure transparency and accuracy when describing products to avoid potential disputes over product condition or specifications.
• 😀 If a buyer is unable to pay the exact amount, they must first seek permission from the delivery person before agreeing to pay a different amount.
• 😀 It is crucial to ensure the presence of sufficient change or arrangements to prevent complications, as failure to return correct change may lead to unethical practices.
• 😀 Islam emphasizes fairness and honesty in business transactions, and any form of manipulation or dishonesty in COD transactions is considered haram, affecting the blessings in one's earnings.

Q & A

What is the primary topic discussed in this video?

The video discusses the concept of Cash on Delivery (COD) in online shopping and its permissibility in Islamic law (syariah), as well as the various issues related to COD transactions.

Is Cash on Delivery (COD) allowed in Islamic law?

Yes, COD is allowed in Islamic law. The practice of COD was demonstrated by the Prophet Muhammad (PBUH) when he agreed to pay for a camel at a later time after receiving the animal.

What are the key issues related to COD transactions that were discussed in the video?

The video discusses several issues related to COD, including situations where the buyer refuses to pay after receiving the goods, and the complications for sellers, couriers, and the marketplace involved.

What should happen when a COD order arrives but the buyer decides not to pay?

According to the rules, the buyer must pay when the goods arrive. If they refuse to pay, it is a violation of the agreement, causing losses for the seller, courier, and the marketplace.

What are the legal implications if a buyer refuses to pay after opening the product?

In Islamic law, the buyer is not allowed to open the product before paying. If the buyer refuses to pay after opening the item, it constitutes a breach of the agreement and could lead to legal consequences.

What happens if a buyer receives a defective product under a COD transaction?

If a buyer receives a defective product, they are entitled to return it and get a refund, as facilitated by the marketplace's complaint feature. This is in line with the buyer's rights under Islamic law, known as 'via.id'.

What is 'via.id' in the context of COD transactions?

'Via.id' refers to the right of a buyer to return goods if they are defective or not as described by the seller. This allows buyers to seek a refund or replacement if the product does not meet the advertised specifications.

Why is it important for sellers to ensure they have the product in stock before offering COD?

Sellers must have the product in stock before offering COD because dropshipping (selling without owning the product) is not allowed in COD transactions. The seller must have ownership of the product to fulfill the transaction lawfully.

What should a courier do if they don’t have the correct change to return to the buyer?

If a courier doesn't have the correct change, they should ask the buyer for consent to keep the excess amount, which could be considered a form of charity or a small donation. However, they should seek the buyer's approval before doing so.

What advice is given to couriers regarding the handling of small change in COD transactions?

Couriers are advised to prepare for such situations by ensuring they have the correct change to avoid causing inconvenience to the buyer. Taking unauthorized extra money is considered unethical and can lead to significant legal and ethical issues.