Pengukuran dan penilaian tingkat digitalisasi dalam sektor publik

Summary

The speaker discusses the measurement and assessment of digitalization levels in the public sector, focusing on key performance indicators (KPIs) for digital government maturity. The presentation covers the development of indicators, such as the use of technology by government employees, internet access, and digital service delivery. It also explores frameworks like the one from the Economic Commission for Africa and research by Professors Sushil and Suri. The talk emphasizes the importance of efficiency, transparency, interactivity, and decision support in enhancing digital government services, offering practical insights for further research in this field.

Takeaways

• 😀 The presentation focuses on measuring the level of digitalization in the public sector.
• 😀 Key indicators for measuring digitalization include performance, service satisfaction, and usage of digital tools by government employees.
• 😀 Frameworks used to evaluate digital government maturity are derived from research by Pradeep Suri and Professor Sushil, focusing on governance and public sector performance.
• 😀 The Gartner model introduces five levels of digital government maturity, which include early preparation, development, implementation, and full optimization of digital services.
• 😀 The importance of internal communication within government agencies through digital systems is emphasized, such as through local area networks (LAN) and intranet.
• 😀 The digital government framework includes measuring the availability of digital infrastructure, such as internet access and web-based services.
• 😀 Indicators for evaluating digital government include the proportion of employees using technology, the presence of internet access, and the development of government websites.
• 😀 The framework also assesses the sophistication of digital services, ranging from basic information delivery to more complex transactional services.
• 😀 Transparency in government services is a key component, highlighting the need for reliable, comprehensive, and easily accessible information to citizens.
• 😀 Interaction and decision-making supported by digital tools play a vital role in improving service delivery, efficiency, and monitoring within government organizations.

Q & A

What is the focus of the presentation in the transcript?

The presentation focuses on measuring the level of digitalization in the public sector, specifically how to evaluate performance, service satisfaction, and various digitalization indicators.

Who are the two main researchers mentioned in the transcript and what is their contribution?

The two main researchers mentioned are Pradeep Suri and Professor Sushil. They have developed performance indicators and conducted research on governance performance, integrating various previous studies and ongoing projects.

What are the main indicators for measuring digitalization in the public sector?

The main indicators include the use of ICT by government employees, availability of ICT within government organizations, the use of ICT by government organizations for business processes, and the provision of government services to citizens through ICT.

What is the role of Gartner in the context of this presentation?

Gartner, a technology consulting firm, is referenced as the source for a set of digital government maturity levels, which help assess the digital maturity of government sectors.

What are the seven indicators developed for ranking digitalization in government?

The seven indicators for ranking digitalization in government include: 1) Proportion of employees using the internet, 2) Proportion using the internet regularly, 3) Proportion using Local Area Networks (LAN), 4) Proportion using Intranet, 5) Internet access type, 6) Proportion of government presence on the web, and 7) Internet-based services available to citizens.

What are the efficiency indicators described in the presentation?

The efficiency indicators include improving service delivery speed, simplifying service procedures, reducing paperwork, and lowering communication costs due to digital service integration.

How is transparency in public sector services evaluated in the context of digitalization?

Transparency is evaluated based on the reliability and speed of information delivery, as well as ensuring that the information is comprehensive, easy to access, and truthful, without distortion.

What is meant by 'interactivity' in the digital government context?

Interactivity refers to the engagement between government employees, officials, and citizens through digital platforms, including both internal interactions among government employees and external interactions with the public as service beneficiaries.

What is the significance of decision-support in digital government?

Decision-support is crucial for improving planning and decision-making by leveraging technology. It enables quicker and easier decision-making, with tools like dashboards to monitor and control operations effectively.

What is the WebQual method mentioned in the transcript, and how does it apply to digital government services?

WebQual is a method used to assess the quality of websites and digital services, focusing on usability, information quality, and service interaction quality. It evaluates factors like ease of use, reliability, and responsiveness in online government services.