Case de Sucesso - TOTVS Interior Paulista | Laticínios Aviação | Varejo #totvs_varejo_PDV_Omni

Summary

Leinos Aviation, a family-owned company founded over 100 years ago, has transformed its operations through the adoption of Totvs integrated systems. Originally facing challenges with disconnected systems, the company chose Totvs to streamline processes across finance, HR, and production planning. This partnership facilitated more efficient decision-making, tax compliance, and customer engagement. With tools like Totvs Proteus, Fluig, and mobile sales solutions, the company has seen improvements in sales efficiency, especially during busy seasons. Their next step includes implementing self-checkout technology to further enhance customer experience and operational agility.

Takeaways

• 😀 The company 'A Linos Aviação' is a family-owned business founded 104 years ago by the user's great-grandfather and great-great-grandfather.
• 😀 The company was established in Passos and initially had an office in São Paulo, later moving to São Sebastião do Paraíso in 1978, where it still operates today.
• 😀 The company offers a variety of products, with butter being the primary product, followed by a growing demand for sweets and requeijão (a Brazilian dairy product).
• 😀 Before adopting Totvs, the company struggled with fragmented systems and spreadsheets that made decision-making and customer interactions difficult.
• 😀 20 years ago, the company partnered with Totvs, integrating its systems and significantly improving decision-making processes for investments and client actions.
• 😀 Totvs was chosen for its ability to adapt to the complex fiscal environment in Brazil, helping the company stay compliant with legal requirements.
• 😀 Totvs solutions support various areas of the company, including finance, HR, fiscal, and production planning.
• 😀 The company uses several Totvs solutions, including Proteus, Totvs Fluig, and Totvs RH for HR, as well as solutions for medicine and safety at work.
• 😀 The company also uses Totvs PR Varejo for retail point-of-sale (POS) operations, which helps streamline sales processes and reduce wait times for customers.
• 😀 The mobile mode of Totvs allows salespeople to assist customers more efficiently by using smartphones, further optimizing time management and customer service.
• 😀 The implementation of the Totvs system took about two months, with full support from the Totvs team, and the next step is the introduction of self-checkout to improve sales during peak seasons.

Q & A

What type of company is Linos Aviação?

Linos Aviação is a family-owned company that was founded 104 years ago by the speaker's great-grandfather and great-great-grandfather.

Where was Linos Aviação founded?

The company was founded in the city of Passos, and it also had an office in São Paulo.

When did Linos Aviação move to São Sebastião do Paraíso?

The company moved to São Sebastião do Paraíso in 1978, where it is still based today.

What are the main products offered by Linos Aviação?

The company mainly produces butter, with increasing sales of sweets and requeijão (a type of Brazilian cheese spread).

What was the main challenge Linos Aviação faced before adopting Totvs systems?

Before adopting Totvs systems, the company faced difficulties with decision-making due to the use of disconnected systems and various spreadsheets that didn't communicate with each other.

How long has Linos Aviação been using Totvs as a partner?

Linos Aviação has been using Totvs for about 20 years.

What benefits did the integration of Totvs systems bring to Linos Aviação?

The integration of Totvs systems streamlined the decision-making process and allowed for better management of investments and client actions, especially in a complex fiscal environment.

Which Totvs solutions does Linos Aviação use?

Linos Aviação uses various Totvs solutions, including Totvs Bops, Proteus, Fluig, RH, Totvs RH, and systems for medicine and safety at work.

How did the Totvs system improve Linos Aviação's retail operations?

The Totvs system improved retail operations by integrating sales with back-end systems, reducing checkout times, and enabling mobile solutions for sales associates to assist customers more efficiently.

What is the next step for Linos Aviação in terms of technological implementation?

The next step is to implement self-checkout systems to enhance speed during peak seasons in their stores.