Essential Business English 4 — A Telephone Call

Summary

In this transcript, John Wright from International Fashion Supplies calls Chic Boutique to inform Mr. Morgan about a delay in a dress shipment. He leaves a message for Mr. Morgan, explaining that the 300 dresses ordered will now arrive next Friday. John requests that Mr. Morgan contact him once the shipment arrives and provides his contact number for follow-up. The exchange is polite and professional, with clear communication about the order's delay and the need for further action.

Takeaways

• 😀 The caller, John Wright from International Fashion Supplies, wants to speak to Mr. Morgan.
• 😀 The receptionist asks for the caller's name and clarifies it is 'John Wright' (spelled W-R-I-G-H-T).
• 😀 Mr. Wright is informed that the line to Mr. Morgan is busy, and he is offered the option to hold.
• 😀 Mr. Wright requests to leave a message instead of holding.
• 😀 The message is about a delay in the shipment of 300 dresses that were ordered by Mr. Morgan.
• 😀 Mr. Wright mentions that the dresses will now arrive next Friday, instead of the expected date.
• 😀 Mr. Wright asks the receptionist to inform Mr. Morgan to call him as soon as the shipment arrives.
• 😀 The receptionist confirms that the message will be passed on to Mr. Morgan.
• 😀 Mr. Wright provides his contact number: 01632 2960994, to be relayed to Mr. Morgan.
• 😀 The receptionist repeats the phone number back to ensure accuracy.
• 😀 The conversation ends with a polite farewell, and the message is confirmed for delivery.

Q & A

Who is calling the Chic Boutique?

John Wright from International Fashion Supplies is calling the Chic Boutique.

What is the purpose of John Wright's call?

John Wright is calling to speak with Mr. Morgan regarding a delay in the shipment of dresses.

What is the nature of the issue discussed in the call?

The issue is a delayed shipment of 300 dresses that Mr. Morgan ordered. The dresses will now arrive next Friday.

Who is Mr. Morgan in this conversation?

Mr. Morgan is the recipient of the dress order, and John Wright needs to inform him about the delay.

What specific request does John Wright make during the call?

John Wright asks the receptionist to inform Mr. Morgan of the delay and to request that Mr. Morgan call him back once the shipment arrives.

What action does the receptionist take after receiving the message?

The receptionist agrees to pass the message along to Mr. Morgan and assures John Wright that he will be informed.

What is the contact number John Wright provides?

John Wright provides the contact number 01632 296 0994 for Mr. Morgan to call him back.

Is there a problem with the phone line during the call?

Yes, the line is engaged when John Wright initially tries to speak with Mr. Morgan, but the receptionist offers to take a message instead.

What clarification does the receptionist request during the call?

The receptionist asks John Wright to confirm the spelling of his last name ('Wright') and repeats it for clarity.

How does the call conclude?

The call concludes with John Wright thanking the receptionist for her help, and the receptionist saying goodbye.