Video 27 - Effective Communications 1

Summary

A young woman is confronted by a mall security guard after hours while waiting for her boyfriend at the food court. Despite her insistence that she regularly stays past mall hours without issue, the guard informs her that remaining in the mall after hours is considered trespassing. After being threatened with police involvement, she reluctantly agrees to leave, but not without some resistance. The exchange highlights a tense moment of authority and misunderstanding, showcasing the balance between personal habits and legal boundaries.

Takeaways

• 😀 The individual is questioned about their presence in the mall after hours.
• 😀 They explain they are waiting for their boyfriend to pick them up at the food court.
• 😀 The mall employee informs them that remaining in the mall after hours is considered trespassing.
• 😀 The individual asserts that they have always stayed in the mall after hours without facing any issues.
• 😀 The employee clarifies that being in the mall after hours is illegal and can result in charges of trespassing.
• 😀 The individual is unaware of the trespassing rule and believes it’s acceptable because they’ve done it before.
• 😀 The employee threatens to call the police if the individual does not leave the premises.
• 😀 The individual is given a final warning to leave or face police involvement.
• 😀 The individual’s boyfriend is expected to arrive in about 5 minutes to pick them up.
• 😀 After some back and forth, the individual reluctantly agrees to leave the mall.

Q & A

What is the main interaction in the script?

The main interaction is between a security guard and a person in a mall after hours. The security guard informs the person that remaining in the mall after hours is considered trespassing and could result in police involvement.

Why does the person claim to be in the mall after hours?

The person claims that they are waiting for their boyfriend, who is picking them up at the food court, which is why they are in the mall after hours.

What does the security guard warn the person about?

The security guard warns the person that staying in the mall after hours is considered trespassing, and if they do not leave, the police will be called to charge them.

What is the person's initial reaction to the security guard's warning?

The person initially seems unaware of the rules and responds by saying they've always stayed in the mall after hours without any issues.

How does the security guard handle the situation when the person refuses to leave?

The security guard informs the person that if they do not leave voluntarily, they will be forced to call the police, who could charge them with trespassing.

What is the person's response when the security guard insists on calling the police?

The person reluctantly agrees to leave the mall after being told that the police would be involved if they stayed.

Why does the person believe they haven't faced trouble in the past?

The person believes that they haven't gotten in trouble because they've always stayed in the mall after hours without anyone intervening.

What does the security guard imply about the rules of the mall?

The security guard implies that the rules of the mall are clear about trespassing after hours, and staying in the mall past closing time is not permitted, regardless of prior experiences.

How does the situation end?

The situation ends when the person agrees to leave the mall, and there is no need for the security guard to call the police.

What does the script reveal about the person's understanding of mall policies?

The script reveals that the person is unaware or perhaps dismissive of the mall's policies on after-hours trespassing, which leads to the interaction with the security guard.