マクドナルド柏店、やばいのはブチギレ店員だけじゃなかった！問題だらけで口コミ低評価【ゆっくり解説】

Summary

The video delves into a controversial incident at the McDonald's Kashiwa store, where an employee lost their temper, leading to a viral video. While some initially suspected the employee to be part of the 'Challenge Crew' (a special hiring program), it was later revealed that they were the manager. The script discusses the poor reputation of this particular McDonald's branch, citing multiple complaints about staff behavior, including rude attitudes, unsatisfactory service, and poor food quality. The video highlights these recurring issues, pointing out that the problems at this store may be indicative of deeper operational flaws, sparking debate about the company's standards and employee conduct.

Takeaways

• 😀 The incident at McDonald's Kashiwa store involved a male employee aggressively confronting a customer, which became a viral topic online.
• 😀 A female employee at the store physically restrained the aggressive male worker, surprising many viewers.
• 😀 Prior to the incident, McDonald's Kashiwa store already had a poor reputation, not just because of the incident but due to the behavior of the employees.
• 😀 The male employee who caused the scene was initially suspected to be a part of the company's special employment program for disabled workers, but it was later confirmed that he was a manager.
• 😀 Customer reviews revealed that this manager, named Yamazaki, had a history of poor behavior and confrontations with customers.
• 😀 Other complaints against McDonald's Kashiwa focused on employees' poor attitudes towards customers, including rude remarks and even throwing food.
• 😀 Many reviews highlighted issues with cold and poorly prepared food, particularly the fries, which had a notably bad reputation.
• 😀 Some customers also noted that the store's cleanliness was poor, with unclean seating areas and neglected hygiene practices.
• 😀 A pattern of inconsistency in service was noted, with some employees showing excellent service while others acted unprofessionally or were disrespectful towards colleagues.
• 😀 The store’s online ratings were lower compared to other nearby McDonald's locations, reflecting a long-standing issue with the service quality and customer experience.

Q & A

What caused the recent controversy at the McDonald's Kashiwa store?

The controversy stemmed from an incident where a male employee lost his temper and caused a scene with a customer. This was followed by the realization that the store had been receiving poor reviews for a while, with issues not only involving the employee but also the store's overall management and service.

Was the male employee involved in the incident a part of McDonald's 'Challenge Crew' program?

Initially, there were speculations that the male employee might be part of McDonald's 'Challenge Crew' program, which is a special employment program for people with disabilities. However, it was later revealed that the employee was actually a manager, as confirmed by the filming of the incident and further investigation.

What is the 'Challenge Crew' program at McDonald's?

The 'Challenge Crew' program is an employment initiative at McDonald's aimed at providing job opportunities to individuals with disabilities, offering them a chance to work in a supportive environment.

What were some of the negative aspects of the McDonald's Kashiwa store mentioned in the transcript?

Several issues were highlighted in the transcript, including poor customer service, such as rude and aggressive behavior from staff, lack of proper training, and the mishandling of food. Some employees were described as having poor attitudes towards both customers and coworkers.

Did the McDonald's Kashiwa store have a history of similar problems before the incident?

Yes, the transcript reveals that the Kashiwa store had a history of poor reviews, including complaints about bad customer service, employees' attitudes, and the quality of the food being served. The incident with the employee was seen as the tipping point in an ongoing series of issues.

How did other employees react during the incident involving the angry male employee?

During the incident, a female employee at the store intervened and physically restrained the male employee, who was described as larger in size. This act helped prevent the situation from escalating further.

What kind of behavior did some customers report experiencing at the Kashiwa McDonald's?

Customers reported experiencing various negative behaviors from the staff, including rude comments, aggressive attitudes, and poor service. There were also complaints about items being thrown or mishandled, and some customers felt the service was slow or unprofessional.

How did the McDonald's Kashiwa store compare to other nearby McDonald's locations?

The Kashiwa store received a notably low rating (3.0 stars) compared to other nearby locations, which had higher ratings ranging from 3.3 to 3.7 stars. This indicates that the Kashiwa store had a worse reputation for both service and food quality.

What actions or responses have been made by McDonald's following the incident?

According to the transcript, McDonald's has not made any public statements or official responses regarding the incident or the ongoing issues at the Kashiwa store.

What did the customers think of the food quality at the Kashiwa McDonald's?

The food quality, particularly the fries, received very negative reviews. Many customers described the fries as being stale, cold, or poorly prepared. There were also complaints about other items being served in poor condition, leading to an overall disappointing dining experience.