3 formas de assumir um condomínio (parte 1)

Summary

The video script features a dynamic discussion with professionals in the field of condominium management, focusing on the critical initial stages of a new property manager's tenure. The conversation encompasses strategies for effective communication, establishing trust, and the importance of understanding the community's needs. It highlights the significance of a structured approach, including conducting preliminary assessments, especially for safety-critical issues, and developing a participatory action plan. The dialogue also touches on the challenges faced by female property managers and the increasing presence of women in the profession. Additionally, the participants emphasize the need for professional development, particularly in the context of building maintenance and addressing the unique characteristics of different condominiums. The script underscores the importance of building governance, motivating and aligning the condominium's staff, and the upcoming launch of a relevant course to further enhance professional skills in property management.

Takeaways

• 📅 Start by scheduling a meeting with the council that interviewed you and familiarize yourself with the property administrators and employees to establish a working relationship.
• 🌟 Make your presence known by introducing yourself through a communication plan that includes your photo, contact information, and availability to the residents.
• 🔍 Conduct preliminary surveys and, if necessary, engage experts to identify critical issues within the condominium that require immediate attention.
• 💡 Prioritize communication by establishing clear channels for residents to reach you and keep them informed about the progress and any issues addressed.
• 🚧 Address critical maintenance issues swiftly to create an immediate impact and demonstrate your commitment to improving the condominium.
• 👥 Value and capacitate the condominium staff, ensuring they are motivated and aligned with your management strategies for effective leadership.
• 👮‍♂️ Understand the importance of governance and establish rules and guidelines from the beginning to prevent future conflicts and misunderstandings.
• 🏗️ For older buildings, consider the 'syndrome of the dentist' where maintenance is only performed when there's an issue, highlighting the need for regular checks.
• 🧑‍💼 Recognize the different profiles of condominiums (new or old) and prepare accordingly, as each will present unique challenges and requirements.
• 👷‍♀️ Engage in a 'beautification' process of the condominium, focusing on the building's appearance and common areas to enhance the residents' perception of the property.
• 🤝 Develop a strong relationship with the condominium's doorman or security, as they can be a significant asset in managing and maintaining the property.
• 📈 Present a director's plan within 60 to 90 days of starting your position, outlining your vision and strategy for the condominium's management.

Q & A

What is the primary focus of the discussion in the transcript?

The primary focus of the discussion is on the strategies and techniques used by professional condominium managers (síndicos) in Brazil, particularly focusing on the initial phase of their management within a condominium.

What are the key aspects that the speakers believe are important for a new condominium manager to establish?

The key aspects include creating a professional image, establishing clear communication channels, understanding the community's needs, and building trust with the residents.

How does Alexandre Prandini approach the initial interaction with the condominium community?

Alexandre Prandini emphasizes the importance of making a strong first impression by showing a personal style during the election process, understanding the community beyond those present at the assembly, and positioning himself in each condominium to convey the image he wants the residents to see.

What does Gustavo Oliveira highlight as a crucial part of a new manager's role?

Gustavo Oliveira highlights the importance of being seen as a 'safe harbor' by the condominium residents, ensuring availability and transparency in communication, and establishing trust as a representative of the community.

Why is it important for a new manager to conduct a preliminary survey or assessment of the condominium?

A preliminary survey or assessment is important to identify potential risks and issues within the condominium, such as safety concerns, which need to be addressed promptly. It also helps the manager to understand the community's needs and to plan their actions accordingly.

How does Tânia Gold approach her role as a new manager in a condominium?

Tânia Gold focuses on conducting a photographic tour of the condominium, holding regular meetings with the council, and preparing a detailed plan within 60 to 90 days of her arrival. She also emphasizes the importance of maintaining calm and doing the best job possible to gain credibility and trust.

What challenges do female condominium managers face, according to Tânia Gold?

Tânia Gold mentions that some residents and security guards may not accept female management, which can lead to conflicts. However, she advises maintaining calm and proving oneself through effective work to overcome such challenges.

What is the role of the Auxiliadora Predial, as mentioned in the transcript?

Auxiliadora Predial is a sponsor and a large condominium administrator in Porto Alegre and São Paulo, Brazil. They aim to simplify the administration of condominiums with over 90 years of experience, combining solidity with innovation.

Why is it suggested to have a communication plan for the condominium?

A communication plan is essential to ensure clear and consistent messaging to the residents. It helps to establish the manager's presence, provide updates on the condominium's status, and keep the community informed about important issues and decisions.

How does the discussion address the issue of maintenance and the role of the building's caretaker?

The discussion highlights the importance of regular maintenance and the role of the caretaker in ensuring the building's upkeep. It also addresses the challenge of redirecting and training the caretaker to align with the new manager's standards and expectations.

What is the significance of having a professional assessment of the condominium's condition?

A professional assessment is significant as it helps identify potential structural, electrical, and hydraulic risks that may not be immediately visible. This allows the manager to address critical issues promptly and prevent future problems.