Body Language of Hospitality Basic Attitude

Summary

This video emphasizes the enduring importance of first impressions in the hospitality industry, highlighting Dr. Mehrabian's findings that 55% of communication is non-verbal. It underscores the necessity of etiquette, grooming, and interpersonal skills for success. The script outlines negative body language to avoid and provides guidelines for positive posture, communication, and interaction with guests, including standing, talking, listening, walking, and sitting. It concludes with general rules for engaging with guests and encourages viewers to like and share the video for professional growth.

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