【PUDU】ネコ型配膳ロボが日本を席巻／3000台がすかいらーくグループで活躍／開発会社は中国深セン／英語でインタビュー【ソフトバンク】

Summary

このスクリプトは、ガストレストランに導入された猫顔のロボットについて述べています。このロボットは、従業員の移動距離を減少させ、繰り返しの仕事を軽減するとともに、若者が働きたがらない職種の人材不足問題を解決しようとしています。また、ロボット技術の背景、世界中のロボットのトレンド、そしてロボットの未来について話し及んでいます。日本は高齢化社会であり、ロボットが好まれ、市場のチャンスが多いと見なされています。

Takeaways

• 🤖 Gustoレストランに導入された猫顔のロボットは、従業員の移動距離を減らし、繰り返しの仕事を軽減する目的で使用されています。
• 🚀 このロボットの導入により、従業員の移動距離は42％減少し、作業環境が改善されました。
• 💡 猫のデザインは、人間にとって親しみやすく、日本では特に人気のあるキャラクターにちなんで選ばれました。
• 🌐 日本は高齢化が進み、若者がサービスや清掃の仕事に興味を持たなくなったため、ロボットの導入が注目されています。
• 💼 PUUロボットは、レストランだけでなく、ホテルや病院などでも導入され、労働力不足の課題を解決する手段として期待されています。
• 📈 ロボットの導入は、レストランの売上を増加させ、従業員の満足度も向上させるという利益があります。
• 🔄 世界中の多くの国が高齢化や人口減少の問題に直面しており、ロボット技術はこれらの課題に対する解決策の1つです。
• 🇨🇳 中国でもロボット技術は人気があり、多くの革新的な製品が生まれていますが、レストラン業界ではまだ導入が進んでいません。
• 🛠️ 2020年の春に開始されたBellbotの開発は、COVID-19の制限によってリモートワークと供給チェーンの課題に直面しました。
• 🔮 未来のロボット技術は急速に発展し、サービスロボットの機能やデザインは今後のニーズに応じて進化するでしょう。
• 👥 人類はロボットの中心であり、ロボットは人類をサポートするために設計されています。

Q & A

ガストレストランに導入されたロボットはどのような機能を有していますか？

ガストレストランに導入された猫の顔のロボットは、従業員が働く距離を短縮し、繰り返しの仕事を減らすことができ、より重要な業務に集中できるようになりました。例えば、食物の運搬や客室の掃除などです。

ロボットの導入による従業員の仕事環境の変化は何ですか？

ロボットの導入により、従業員は以前のように頻繁に動かなくてもよくなり、繰り返しのタスクを減らし、より重要な業務に取り組むことができます。これにより、仕事の雰囲気が変わり、従業員の作業効率が向上することが期待されます。

ガストレストランのロボットの導入によるビジネスへの影響は何ですか？

ロボットの導入は、レストランの雰囲気を向上させ、顧客に興味深い体験を提供し、売上を増加させることができます。また、従業員の満足度も向上し、企業の評判が良くなる可能性があります。

ロボットが持つコスト効率性はどのように体现在されていますか？

ロボットは1時間あたり不到200円のコストで運用でき、人手不足を解消する上で効果的です。また、高齢化が進む社会において、若者が働きたがらない職種に対しても、ロボットは解決策となることができます。

日本市場におけるロボットのニーズはどのようにしてますか？

日本は高齢化が進んでおり、人手不足が課題となっています。また、日本社会は高科技の受容性が高く、ロボットの普及につながります。そのため、日本はロボット企業にとって非常に魅力的な市場となっています。

PUU社のロボットが解決しようとする課題は何ですか？

PUU社のロボットは、若者が働きたがらない職種の人手不足問題を解決し、高齢者の労働環境を改善することを目指しています。また、ロボットは人を代替するのではなく、人間の生活を支援することを目的としています。

PUU社のロボットの導入に遭遇した最大の課題は何でしたか？

2020年の春に始まったCOVIDの制限が、ロボットの導入における最大の課題でした。ハードウェア企業であるため、リモートでの共同作業が必要でしたが、これは大きな挑戦となりました。また、供給チェーンや物流の問題も解決しなければならなかったのです。

PUU社の未来の展望は何ですか？

PUU社の未来の展望は、サービスロボットの分野に焦点を当て、顧客のニーズに基づいた機能を提供することです。技術の進歩に合わせて、新しいタイプのロボットを開発し、異なる業界の課題に対応する製品ポートフォリオを充実させています。

PUU社のロボットはどのようにして人々の生活を改善する予定ですか？

PUU社のロボットは、人々の生活を支援することを目的としています。例えば、高齢者の介護や店舗の清掃など、人手不足の解消や作業環境の改善に役立つでしょう。また、技術の進歩に応じて、より多くのニーズに対応できるように機能を向上させていく予定です。

ロボット技術の発展がもたらす可能性についてどう思いますか？

ロボット技術の発展は非常に迅速であり、新しい技術如chGBTや人型ロボットが登場しています。しかし、PUU社の方針は、技術の進歩を密接に監視し、顧客のニーズに応じて機能を実現することです。今後5年や3年以内の予測は難しいですが、顧客の声を聞くことに重点を置きます。

PUU社のchat GPTのような生成的AI技術の取り扱いについてどう思いますか？

PUU社はハードウェア企業であり、まずはハードウェアがこの種の技術と適切に連携できることを確認することが重要です。次に、各国の規制を遵守し、技術を開発してロボットに適応させる方法に注力します。

Outlines

00:00

🤖 ロボットがレストランの業務を変える

この段落では、Gustoレストランに導入された猫顔のロボットが、従業員の仕事環境をどのように変えるかについて述べています。まず、従業員が移動する距離を減らし、反復的な業務を軽減することで、より重要な業務に集中できるようになった点が挙げられます。 ロボットの導入により、従業員が2～3時間にわたって1000歩を歩く必要がなくなりました。また、若者が興味を持たない、清掃やサービスなどの職種にロボットが適用されることで、人材不足の問題が解決される可能性があることも触れています。 さらに、ロボットは1時間あたり200円未満のコストで運用できるため、経済的な面でも魅力的です。しかし、導入の決定要素はコストだけではなく、高齢化が進む国では人材不足が課題であることから、ロボットが提供する解決策が注目されています。

05:01

🌐 世界中のロボットのトレンドと未来

この段落では、日本におけるロボットの普及が進んでいる背景と、世界中のトレンドについて説明されています。日本の経済の発展水準、高齢化社会、そしてハイテクへの接受度が高い社会が、ロボットの普及の背景にあります。 また、他の国々でも同様の課題に直面しており、ロボットが提供する解決策に興味を持っていることが述べられています。中国では、労働コストが比較的高くないため、ロボットの普及は遅れをとっていますが、新しい技術を愛する中国人がいます。 最後に、会社は現在、レストランだけでなく、ホテルや病院など異なる業界でのロボットの利用を検討しており、将来的には工業倉庫や物流などの新しいアプリケーションを探ることが期待されています。

10:02

🚀 会社としての挑戦と成長

この段落では、会社がロボットの開発と導入において直面した課題と、それらをどのように克服して成長し続けているかについて説明されています。2020年の春に始まったCOVID-19の制限により、従来のハードウェア開発企業である彼らもリモートワークに切り替わなければならなかったため、大きなチャレンジがありました。 さらに、100以上のサプライヤーから部品を調達し、ロボットの完成を図るとともに、国際的な物流の难题にも直面しました。しかし、彼らはこれらの困難を克服し、クライアントのニーズに基づいた機能を実現することに成功しました。 日本の市場は、高齢化社会においてロボットが求められるため、最大の海外市場となりました。3年前に日本市場に参入し、現地の会社を設立することで、現地社会に適応し、グローバル化を進めています。

15:03

🌟 ロボット技術の進化と人間の未来

最後の段落では、ロボット技術の進化と、それが人間の未来に与える影響について議論されています。サービスロボットの分野では、クライアントのニーズに基づいた設計や機能が重要です。 技術は急速に発展し続けており、新しい技術如ち、gbtや人型ロボットなどがありますが、会社は技術の進歩を密接に監視し、クライアントの声に耳を傾けることが重要だと述べています。 ロボットの目的は、人々に設計され、人々に働くものであるため、ロボットが人間に代わるようなものではないことが強調されています。ロボットの形は、状況やシナリオに応じて調整される可能性があり、人間社会の課題に対する異なる条件を考慮するでしょう。

Keywords

💡Gusto Restaurant

Gusto Restaurantは、このスクリプトで言及されているレストランの名前です。このレストランでは、猫の顔を模したロボットが導入されており、客サービスや清掃作業をサポートしています。

💡cat-like face robot

猫の顔を模したロボットは、Gusto Restaurantに導入されたロボットのデザインの特徴を指す言葉です。このデザインは、客に親しみやすさや温かみを与えることを目的としています。

💡reduce the distance

距離を減らすは、ロボットが導入されることで、従業員が移動する距離を短縮できることを意味します。これにより、効率が向上し、労働者の負担が軽減されることになります。

💡labor shortage

労働不足は、一定の職業や業界に必要な労働力が不足している状態を指します。このスクリプトでは、高齢化や若者の就職意向の変化により、レストランやホテルなどのサービス業に影響が出ていると説明されています。

💡aging population

高齢化は、社会において高齢者の割合が増加する現象を指します。このスクリプトでは、高齢化が進行することで、労働市場に影響を及ぼす問題が取り上げられています。

💡service robots

サービスロボットとは、人々の生活や業務を支援することを目的としたロボットのことです。このスクリプトでは、レストランやホテルなどで使用されるロボットがその一例として挙げられています。

💡technology development

技術発展は、新しい技術の研究開発や実用化を指す言葉です。このスクリプトでは、ロボット技術の急速な進歩が、サービスロボットの進化や新しいアプリケーションの開発につながっていると説明されています。

💡cost-effective

コスト効果的とは、費用対効果のバランスが良く、費用を抑えつつ効果的な結果を得られることを指します。このスクリプトでは、ロボットの導入が労働コストを削減し、レストランの経営にプラス影響を与えることが強調されています。

💡social problem

社会問題とは、社会全体に影響を及ぼす問題や課題を指す言葉です。このスクリプトでは、若者の就職観や高齢化が進むことで生じる問題が、社会問題として取り上げられています。

💡future of robotics

ロボット工学の未来とは、ロボット技術やその応用が進化し、人々の生活やビジネスにどのように影響を与えるかを予測することを指します。このスクリプトでは、サービスロボットの進化や新しいアプリケーションの開発が、ロボット工学の未来について示唆しています。

💡innovation

革新は、新しいアイデアや技術の開発、既存のものを改善することを指します。このスクリプトでは、ロボット技術の導入がレストラン業界などの既有のビジネスモデルに革新的な変化をもたらすことが強調されています。

Highlights

Gusto Restaurant has implemented cat-like face robots, changing the landscape of Japanese restaurants.

The robots have reduced the distance staff have to walk and the amount of repetitive work, improving working conditions.

The choice of a cat design for the robot is to bring warmth and familiarity to users, as cats are widely loved and recognized, like Hello Kitty.

The robot's cost is less than 200 yen per hour, providing cheap labor and addressing labor shortages in aging populations.

The introduction of robots aims to solve the challenge of job shortages, particularly in service and cleaning positions that young people are not interested in.

The business impact of robots in restaurants has been positive, increasing sales and customer satisfaction.

The trend of robot adoption is increasing globally due to affordability, aging populations, and acceptance of high-tech solutions.

Japan is a prime market for robot implementation due to its aging society and positive attitude towards robots.

The company has faced challenges during the COVID-19 pandemic, including remote collaboration and supply chain organization.

The future of robotics will be shaped by technological advancements and the needs of clients, with a focus on service robots.

The company is exploring new applications for robots, such as in industrial warehousing and logistics, to address labor shortages in various industries.

The purpose of robots is to assist humans and not to replace them, ensuring that humans remain at the center of all operations.

The company's robots are designed to adapt to different scenarios and challenges in human society, with a focus on serving people.

The company has a subsidiary in Japan, adapting to the local market and providing employment opportunities.

The company's robots are not only used in restaurants but also in hotels, shopping malls, and age care centers.

The company is closely monitoring technological development and listening to clients to meet the demands of various industries.

The company is considering the use of generative AI in their robots, ensuring compliance with local regulations and policies.

Transcripts

whenever we go to a Gusto Restaurant

there's a cat-like face robot yes so uh

the unit is over 3,000 3,000 wow the

robot they uh at least we can see two

very obviously uh changed for the people

working in the restaurant first is to

reduce the distance distance they

working the secondary is to uh reduce

the repeating works but now they have

the robot they can concentrate on more

important so for for example the the

service staff in the restaurants or

cleaning staff in the hotels that the

young people is no longer want to work

for this position we are aiming to solve

this challenge about the label

shortage

ton so Tony Zen welcome to pivet okay

thank you very much yeah so it's your

first time in Japan no actually have

been uh traveling to Japan uh like uh

three or four times per year and every

time is about more than one months uhuh

yeah so today you came from China yes I

came from China but actually we have a

subsidiary in Japan so I'm uh generally

I'm in business traveling between China

and Japan okay yeah so your company puu

robots um it completely changed

landscape of Japanese restaurants for

instance uh Sky there's a restaurant

called gasto whenever we go to a gasto

restaurant there's a cat-like face

robots you make that robot a cat-like

face uh I think there are some reasons

that we choose cat as the design of this

robot let's let's look at the video

firstly actually for uh for our company

we uh want to be um robot designer

something like uh brings warms and human

friendly design to the uh users and

secondly uh the cat is kind of uh Wily

loved and and well known to people yes

and thir is for something like uh there

are many uh characters like Doon yes

yeah like like Hello Kitty which is very

popular in Japan and in other countries

the rest of the world and uh the

certainly is that our industrial

designers they have the pets of of cat

cat as a pet and the finally uh we are

really uh well conceived to choose the

cat as the design of this robot I think

that's a very smart decision because

when we go to a restaurant and we see a

robot it feels very familiar to us

because it's a cat and it seems like a

friend of ours yes and this robots uh

generally is working for the uh business

like the restaurants supermarkets and in

this place there are many uh like the

family members like other people or kids

they love this design very much m

okay so today we'll talk about three

points number one is Tech uh the

technology behind the cat like robot and

number two Trend the trend of robot

robots in the world and finally we'll

talk about the future of

robot so first of all I want to talk

about this robot 3,000 in Sky group your

robots are implemented in the restaurant

yes I think uh currently the Bell is

working for most of the restaurant

restaurants on the scy lock uh well the

price is suitable for the robot working

yeah so uh the unit is over 3,000 3,000

wow and I was surprised that before they

got the robots uh an average person the

staff member had to walk they had to

take 1000 steps you know going taking

orders cleaning the dishes uh each two

or three hours but that reduced by into

42% when they uh had the robot so that

kind of changed the work atmosphere yes

sure I I think for the robot they uh at

least we can see two very uh obviously

uh changed for for the people working in

the restaurants first is to reduce the

distance distance they working the

secondary is to reduce the repeating

works for example to take the uh food

from the kitchen to

table yeah so that's really improve the

working condition for this uh employees

in the restaurant I was surprised that

yeah two or three hours and they had

1000 steps so they had to walk around

all the floor taking orders but now they

have the robots they can concentrate on

more important jobs and also the cost

because um I did some math and surprised

me that the robots they cost about less

than 200 yen per hour which is very you

know cheap labor yes uh I think compar

the cost uh uh cost is only uh one

factor to take into consideration when

the uh business owner to consider to

decide to take in a robot working in

their uh restaurants I think the more

important thing is that currently the

this country I mean for maybe for many

countries who is facing the aged people

population I mean the population uh

situation currently is a challenge yes

that we are facing the label shortage so

for for example the the service staff in

the restaurants or cleaning stuff in the

hotels this kind of uh job that the

young people is no longer want to work

for this position uh even the country

have to open the working Visa to other

developing countries but this going to

be some sensitive problem especially for

the politics so uh I think we are uh

aiming to solve this challenge about the

label shortage are you guys going to

replace humans no we never take the job

from Human we just just want to save

have the people to solve the problem

that uh this jobs is no longer

attractive to young people so you see

the cini staff in the um Resort or

hotels they are the agian people like

over 70 years old they still working for

cleaning right I think the kind of uh

social problem yes the problem for the

society interesting how about the

business impact of the restaurants once

they had their robots does that give

good positive impact in of their

business I think it's kind of the first

is improve atmosphere yeah for the

clients the for the ladies for the keys

for the other people the film that is

interesting is more attractive to

uh we we have some data that's uh like

gasto because it is kind of family

restaurants yes so definitely they have

increase of the sales after they have

adopted the uh robots I see yeah because

the people uh is more likely to uh to to

have dinner there yeah the secondary to

is to improve the S satisfactory of the

impr

so the people uh would like to uh work

in this Enterprise yeah I see so maybe

the kids would want to go to Gusto to

you know meet with the cat like robots

yeah they even try to have some

interaction uh between the robots and

hum interesting

yeah so let's talk about the second part

of the question the trend um do you

think there's a huge Trend that people

are more and more wanting to adapt

robots not only in restaurants but in

hospitals and how's the trend of the

robots industry uh I I I think if we

talk about the the chance in Japan

actually indeed uh the PO the robots is

becoming more and more popular I think

there are for three reasons the first is

like uh Japan is a welld developed and a

wealthy economy so they uh the robot for

them is very affordable I mean yeah when

you compare the labor C and second is uh

I think because of the Aging population

yes yeah this is our chance we don't

change the chance but we provide

solution yeah and third is uh I think

the Japanese Society has a very higher

education and acceptance for the high

tech high tech knowledge yes Solutions I

think this is uh we have similar

situation what is happening for other

countries like European countries MH

uh and even for Korea you know Korea has

the biggest problem about the population

declining these years and even uh for

Canada and United States and Australia

New Zealand Le developed countries are

facing the similar uh challenges and we

want to provide Solutions so for under

uh following this chain I think uh the

robots is uh is a very good solution and

the is the the the popularization of the

robots uh we see uh uh rapidly uh

increase this years how about in China

uh I think China is a kind of um how to

say the labor cost in China is not that

high as other countries but Chinese

people is always a big fans of new

technology so you can see a lot of

innovative Innovative products and the

solutions uh this years generated from

China and uh become popular to other

countries m uh robust is kind of very

typical phenomenon yeah this is so

Chinese people embrace the new

technology like robots but the the

popularization uh in different industry

is well RIS because for example if for

factory especially for eCards adopted

robots oh really yeah but for uh maybe

for restaurants we still need some time

to waiting because uh uh currently the

tenis uh restaurant business the label

is not that shortage yeah comp compared

with other Industries so the uh

popularization of the robots in

different industry will vares from

countries and regions and and business

culture I see so having that said do you

think in your point uh Japan is a good

Market because we are an aging Society

labor shortage we have uh we like robots

so do you think there's a big

opportunity in Japan for your company MH

actually indeed currently Japan is the

number one oversea market overseas

market for puu oh it's number one number

one yeah we have uh entered into

Japanese Market about three years ago

yes so uh to help ourselves to uh how to

say uh emerged into the local community

so we created uh subsidiary I mean the

to company in in Tokyo and we uh provide

uh uh I mean uh employment for Japanese

society and we build up the after

service uh system uh by connected with

the uh big players like shop uh like

other companies to build up our

ecosystem in locally globalization is

kind of localization Ah that's a good

word yeah we want to adapt ourselves

into the local Society I see yeah so you

guys have uh so the skyu group had 3,000

of your robots do you think this is a

success or do you think there's more

room for

um there's a more bigger Market in Japan

mhm I think uh Skylock is is just a

successful case we are lucky because

they are how to say for robot it's still

a new business yes what is the lucky

thing is that we F some early adopter

for the industry that's very important

because they are influencer they can

spread their opinions to show that how

this going to help us uh for in this

industry yes so France Gallup we are

expanding our uses yet develop our users

from uh other kinds of different kinds

of restaurants so what was your biggest

challenge when you were introducing

bellot this robots was launch during the

Spring of in Spring of 2020 that was the

beginning of the co yes so because of

the uh the covid restrictions so people

have to work from home yes to

collaborate with each other that's a big

challenge for us because we are the

hardware uh Innovative company so people

need to work together in the past days

people need to go to restaurants yeah

yeah but now we have to work remotely to

collaborate with each other for R&D

process that's big Challenge and the

secondary is for the supply chains

because we have more than 100 suppliers

for the SP parts so how to organize them

working together to provide uh uh the

next spell pass for the to finem of the

robots is a big challenge the the third

is about logistics because many

countries and Customs are BR shut down

so it's very hard for us to make sure

the robots finish the design and send

the samples to other countries to test

under the local restaurants to get

feedback how to improve the product

according to their uh suggest that's a

big challenge for us wow

yeah

okay so finally let's talk about the

future and I have a video of your p and

you have you guys have different types

of robots and let's talk about how the

future of Robotics will be so there's

you know there's a cat like robot and

you guys have different robots in maybe

hospitals or yeah what what would be the

future robots will be like okay I think

we are in the in segment of service

robot so uh the design design or the

function is based on the real needs of

current uh I mean our clients yes so

actually we create the robot but finally

the the the details of the function or

or application will be uh depends on the

client's needs Uh current currently the

technolog developed very quickly as you

can see that there are some new

technology about the something like ch

gbt or humanoid the robots so the

technology is changing and developing

very quickly but our policy is that we

we are closely monitoring the the

technology development and the listen to

the clients very carefully uh and help

them to realize the functions they want

so it it is very hard to predict what

will happen in five years or even three

years because the technology change so

quickly but our principle is to listen

to the clients the voice and and uh and

pay uh very big attention to the rmd and

technology and the forge the the the

necessary uh technology to meet the

demands of the all cents so Tony you

mentioned chat GPT are you guys using

generative AI in your robots uh because

basically we are a hardware company so

we we will make sure first step is to

make sure our Hardware is suitable for

this kind of Technology but we we will

follow the the roles and policies in

different countries yeah especially for

some restrictions we will follow that

policy in different countries first make

sure the the hardware is available the

second is we will pay uh uh attention

and resources and and take resources to

develop this kind of technology and how

to adapt to the Rob by ourselves so Tony

we talked about uh robots in restaurants

uh are you guys interested in other

segments or other fields of Interest yes

uh indeed actually for the past uh like

six or seven years uh six years uh we

focused on the delivery robots uh about

two years ago we started the research

and the development of clini robot after

two years of the development our cini

robot is already uh uh successful in

some segments like the

hotels uh shopping malls hospitals Age

Care Centers So

currently something like we started from

the delivery but now we have both

delivery robots and cleaning robots in

future we we are trying to develop some

or explore some new applications uh like

industrial warehousing and Logistics so

to make sure we have enough products uh

portfolio and to meet the demands of

different different Industries to

address their challenges of the labor

shortage so there's three segments one

is delivery which is in restaurants uh

cleaning and maybe the third yeah third

is our is ongoing project but uh uh but

I I think soon we will disclose more

details about the new products and new

applications yeah looking forward yeah

okay um so Tony um what do you think the

future of robots will be what will

happen to human RoR and what will happen

to the relationship between human beings

and robots I know it's difficult to

predict but yes is very hard to predict

but I think the purpose of the robots is

to design for people and working for

people so we will never uh consider that

to design a robot but take place of the

human being but work for them so human

always in the center yes okay human is

always the center but maybe the Rober

shape I mean not not always be going to

be a human shape maybe other shapes but

looking for different condition

scenarios and to adjust different

challenges of the human society yeah

okay Tony thanks for joining our show I

really enjoy very honor okay thank you

very

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much

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