Why America’s Retailers Like Target Fail Abroad | CNBC Marathon

CNBC
19 Jun 202328:09

Summary

TLDRThe script explores the challenges of global expansion for brands like Target and McDonald's, detailing Target's failed Canadian launch costing $4.1 billion due to supply chain issues and poor market understanding. It contrasts with Walmart's successful Canadian entry through strategic operations. McDonald's, once a symbol of Iceland's global integration, exited after the 2008 crisis due to high operational costs, while local and adaptive chains like KFC thrived. Harley-Davidson's struggle in India's vast motorcycle market is highlighted by high bike prices and strong local competition, despite the company's efforts to expand internationally.

Takeaways

  • 🌐 Target's entry into Canada symbolized the country's integration into the global community and was an ambitious attempt to expand its brand internationally.
  • 📉 Target's Canadian launch was fraught with issues, including empty shelves, poor atmosphere, and supply chain problems, leading to a $4.1 billion loss in one year.
  • 🏭 Major supply chain issues, poor real estate decisions, and merchandising errors were key factors in Target's failure to resonate with Canadian consumers.
  • 🚫 Despite initial excitement and curiosity from Canadians, Target's execution fell short of expectations, with many comparing it unfavorably to the American version.
  • 🛑 Target's Canadian venture was abandoned in 2015, with 17,000 employees losing their jobs, marking a significant setback in the company's expansion strategy.
  • 🍔 McDonald's struggled in Iceland due to the high operational costs and economic collapse in 2008, leading to the closure of all but one outlet.
  • 📈 The economic downturn in Iceland made it unprofitable for McDonald's to maintain its outlets, as the cost of imported goods skyrocketed.
  • 🍟 Other fast-food chains like Burger King and Pizza Hut also exited Iceland during the financial crisis, highlighting the broader challenges faced by imported food businesses.
  • 🏍 Harley-Davidson faces challenges in the Indian motorcycle market due to high prices and strong competition from more affordable, locally preferred brands like Royal Enfield.
  • 🌟 Despite a strong brand presence, Harley-Davidson's high-cost motorcycles are out of reach for the majority of Indian consumers, leading to low sales volumes.
  • 🌏 Harley-Davidson is focusing on international expansion and product diversification to counteract declining sales in the US market.

Q & A

  • What was the initial reaction to Target's entry into the Canadian market?

    -Initially, there was excitement and anticipation for Target's entry into Canada, with consumers being curious and eager, as evidenced by long lines at pop-up shops.

  • What were some of the operational issues Target faced in Canada?

    -Target faced major supply chain issues, poor real estate decisions, and merchandizing errors, which left them unprepared and unable to handle the fallout effectively.

  • How much did Target's failed Canadian expansion cost them?

    -Target's failed Canadian expansion cost them $4.1 billion in after-tax losses for just one year.

  • What was the role of the 2008 recession in Target's Canadian expansion?

    -The 2008 recession influenced Target's decision to look northward for economic potential, as the US consumer economy was struggling to regain vitality.

  • Why did McDonald's fail in Iceland?

    -McDonald's failed in Iceland due to the high operational costs following the 2008 economic collapse, which made it unprofitable to maintain the business without drastically raising prices.

  • How did the economic crisis impact McDonald's and other fast-food chains in Iceland?

    -The economic crisis led to the closure of McDonald's and Burger King in Iceland, as their reliance on imported goods made it difficult to maintain profit margins without raising prices.

  • What is the current state of the motorcycle market in India, and what is Harley Davidson's position in it?

    -India is the largest motorcycle market in the world, but Harley Davidson has only a small slice of it, with sales declining in recent years due to high prices and competition from more affordable local brands.

  • What is the median price of a mass-market motorcycle in India, and how does it compare to the cheapest Harley Davidson?

    -The median price of a mass-market motorcycle in India is significantly lower than the cheapest Harley Davidson, which sells for about ₹578,700 or just over $8,000, roughly eight times higher.

  • What is the strategy behind Harley Davidson's international expansion?

    -Harley Davidson's international expansion is part of a strategy to revitalize its business and secure its future by targeting the growing motorcycle markets in Asia and increasing its international business to half of its total by 2027.

  • How has Target adjusted its strategy following the Canadian experience?

    -Following the Canadian experience, Target has focused on improving its US operations, investing in store remodeling, digital operations, and brand partnerships, while also enhancing customer experience with initiatives like drive-up returns and Starbucks integration.

  • What challenges does Harley Davidson face in expanding its presence in Asia?

    -Harley Davidson faces challenges in Asia such as entrenched local competitors, the need to offer more affordable bikes, and maintaining brand prestige while potentially sacrificing profit margins on smaller bikes.

Outlines

00:00

🏪 Target's Failed Canadian Expansion

Target's entry into the Canadian market was marked by high expectations but quickly turned into a costly failure. The company faced major supply chain issues, poor real estate decisions, and merchandizing errors, leading to empty shelves and an unfamiliar shopping experience. Despite attempts to appeal to local culture and a significant investment in advertising, Target's Canadian launch was rushed and unprepared. The retailer eventually pulled out of Canada in 2015, incurring after-tax losses of $4.1 billion for just one year. The failure was attributed to systemic shortcomings, underestimation of competition, and leadership issues, contrasting with the success of Walmart's strategic entry into the Canadian market.

05:03

🛠️ Target's Post-Canada Recovery and Focus on Domestic Growth

Following the Canadian debacle, Target underwent significant changes under the leadership of Brian Cornell. The company refocused on its domestic US market, investing in store remodeling, digital operations, and private label brands. It also adapted to changing consumer behaviors, emphasizing essential goods and clearing excess inventory through discounting. Target's strategy included brand partnerships with names like Ulta, Disney, Levi's, and Apple, and it leveraged its advertising platform, Roundel, to optimize ad placements. Despite the challenges of inflation and economic shifts, Target aimed to strengthen its position in the US market with plans to renovate stores and improve customer experience.

10:04

🍔 McDonald's Exit from Iceland: A Case of Economic Unsuitability

McDonald's failed to establish a lasting presence in Iceland, closing its last outlets in 2009. The company's struggle was tied to the 2008 global financial crisis, which hit Iceland particularly hard. The crisis led to a devaluation of the Icelandic krona and soaring import costs, making it unprofitable for McDonald's to maintain its operations due to its reliance on imported ingredients. Despite initial popularity, the economic turmoil forced McDonald's to close its doors, while other fast-food chains that sourced locally, like KFC, managed to survive. The case highlights the importance of economic conditions and strategic adaptation for international businesses.

15:06

🏍️ Harley-Davidson's Challenges in the Indian Motorcycle Market

Harley-Davidson faces significant challenges in the Indian motorcycle market, the world's largest, where it holds only a minuscule share. Despite the potential for growth, Harley has seen sales decline due to its high-priced, less fuel-efficient motorcycles that cater to a niche market. The majority of Indian buyers prefer more affordable, locally made bikes from brands like Royal Enfield, which also offer a strong community and cultural appeal. While Harley-Davidson is making efforts to expand its international presence and attract new riders with innovations like electric motorcycles, its high costs and the dominance of Japanese and local brands pose significant obstacles in a price-sensitive market like India.

20:07

🌏 Harley-Davidson's Global Strategy Amidst Domestic Decline

Harley-Davidson is pursuing an international expansion strategy to counteract declining sales in the United States. The company aims to increase its international business to half of its total revenue by 2027, focusing on Asia's massive motorcycle markets. This push is part of a broader effort to revitalize the brand, which includes investments in new products like electric motorcycles and efforts to attract younger riders. However, the strategy also brings risks, such as potential margin compression from selling cheaper bikes and the challenge of competing with entrenched local brands. The company's future success hinges on its ability to navigate these challenges and adapt to the diverse demands of global markets.

Mindmap

Keywords

💡Franchise

A franchise is a business operation that is granted the right to sell a company's goods or services in a particular territory, in exchange for a fee and a percentage of sales. In the context of the video, McDonald's and Target are examples of franchises that expanded internationally. The video discusses the challenges faced by McDonald's in Iceland and Target in Canada, highlighting the complexities of operating a franchise in different markets.

💡Globalization

Globalization refers to the increasing interconnectedness and interdependence of the world's markets and businesses. The video uses the opening of a McDonald's franchise in Iceland as a symbol of the country's move towards globalization and integration into the global community. This concept is central to understanding why companies like Target and McDonald's seek to expand their operations worldwide.

💡Supply Chain

A supply chain is the network of organizations, people, activities, information, and resources involved in moving a product or service from supplier to customer. The video mentions that Target faced major supply chain issues in Canada, which contributed to its failure there. Effective supply chain management is crucial for retailers to ensure that products are available when and where needed.

💡Merchandising

Merchandising refers to the process of promoting and selling goods, often focusing on how products are displayed and marketed to attract customers. The video points out that Target had merchandizing errors in Canada, such as empty shelves and poor product presentation, which detracted from the customer experience and contributed to the company's struggles.

💡Economic Crisis

An economic crisis is a period of negative economic growth or contraction, often characterized by high unemployment, reduced industrial activity, and increased business failures. The video discusses how the 2008 global economic collapse affected Iceland, leading to the closure of McDonald's franchises due to the country's financial instability and the high cost of imports.

💡Market Saturation

Market saturation occurs when a market has reached the maximum number of potential customers for a product or service. The video implies that the motorcycle market in India is saturated, with Harley Davidson struggling to gain a significant share due to competition from more affordable, locally preferred brands like Royal Enfield.

💡Brand Prestige

Brand prestige refers to the perceived status or esteem associated with a brand, often influencing consumer preferences and purchase decisions. The video notes that while Harley Davidson holds a prestigious brand image, its high-priced motorcycles are not affordable for the majority of Indian consumers, affecting its market penetration.

💡Trade Disputes

Trade disputes arise when countries disagree over trade policies or practices, often leading to tariffs or other trade barriers. The video suggests that expanding into international markets like Asia could help Harley Davidson hedge against risks from US trade disputes with the European Union, which have impacted its business.

💡Inflation

Inflation is the rate at which the general level of prices for goods and services is rising, and subsequently, purchasing power is falling. The video discusses how inflation has affected consumer behavior and led Target to discount excess inventory of discretionary goods, as consumers shift towards purchasing essentials.

💡Operational Efficiency

Operational efficiency refers to the optimal use of resources to produce the desired output, often measured by how well a company can manage its operations to reduce waste and increase productivity. The video highlights that Target's lack of operational efficiency in Canada, such as overstocks in warehouses while stores were empty, contributed to its failure.

💡Market Expansion

Market expansion is the process of increasing a company's customer base by entering new markets or regions. The video outlines Target's and Harley Davidson's attempts at market expansion into Canada and India, respectively, and the challenges they faced in adapting to local consumer preferences and market conditions.

Highlights

Iceland's entry into the global community symbolized by the opening of a franchise.

Target's Canada launch was rushed and costly, resulting in $4.1 billion in after-tax losses.

Major supply chain issues and merchandizing errors left Target unprepared in Canada.

Target's Canadian stores suffered from empty shelves and a dull atmosphere.

Target's first international expansion faced challenges due to poor real estate decisions.

Canadian consumer preferences differed from American assumptions, leading to Target's failure.

Technical issues and a flawed merchandizing system exacerbated Target's problems in Canada.

Target's overstocks in warehouses contrasted with empty stores.

Target's operational efficiency and enterprise management were not up to scratch.

Target's assurance to consumers and an apology video on YouTube failed to remedy the situation.

Target's decision to persevere through system challenges led to a game of whack-a-mole with problems.

Renovation needs and unsightly physical store experiences due to previous Zellers locations.

Underestimation of Canadian retail competition was a fatal mistake for Target.

Poor leadership in Canada and a focus on merchandizing rather than operations contributed to Target's issues.

Target's US CEO and Canadian operations President exited amidst mounting issues.

Target's 2013 data breach and the costs incurred from it added to the company's woes.

Target's decision to exit Canada and focus on the US market after the failure.

Target's investments in store remodeling, digital operations, and private label brands post-Canada exit.

McDonald's failure in Iceland due to the 2008 economic collapse and high operational costs.

High import prices and the strong krona made it difficult for McDonald's to maintain profit margins in Iceland.

McDonald's Icelandic franchise had to consider a 20% price hike on its Big Mac to remain profitable.

Harley-Davidson's struggle in the Indian motorcycle market due to high bike prices and strong competition.

Harley-Davidson's international push as part of a strategy to revitalize its business amidst declining US sales.

Harley-Davidson's challenge to gain market share in Asia's massive motorcycle markets.

Transcripts

play00:02

The opening of the franchise kinda symbolized in Iceland

play00:05

at that time entering into a global community.

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I definitely give them credit for trying new things

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and trying to attract new riders.

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You know, the question will be, will it be successful?

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I would say that Canada was really Target's to lose.

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They'd fix one problem, but that would create another

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problem. And it just became something that nobody could

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really figure out.

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People inside Target were saying, look, the writing is

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on the wall. This is going to be a disaster.

play00:41

These images are from the inside of a Target.

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Not in America, but in one of 133 Canadian stores that

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began opening in 2013.

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Empty shelves, mediocre atmosphere, and all in all,

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a surprisingly dull and unfamiliar experience.

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It is not the target Americans know and love, and

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it was not the one Canadians were eagerly

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anticipating either.

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Despite all of the excitement, Target's Canada

play01:08

launch was a rushed mess—and an expensive one at

play01:11

that. It ended up costing the retailer $4.1 billion in

play01:15

after tax losses for just one year.

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Major supply chain issues, poor real estate decisions

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and fatal merchandizing errors left the retailer

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unprepared and ill equipped to handle the fallout.

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Target gave up on its Canadian dreams in 2015.

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So what happened?

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And why couldn't it translate to a country that

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largely spoke the same language and whose consumer

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preferences were presumably similar?

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Target's launch in Canada was its first real foray in

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international expansion.

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The company had been eyeing the country for its close

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geographical location and its mostly English-speaking

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consumer base.

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Even the colors of the Canadian flag matched the

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company's official colors, influencing the red maple

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leaf imagery in its ad campaign.

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An opportunity to purchase leases from failed Canadian

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discount retailer Zellers was also appealing, which

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altogether was a 1.825 billion CAD transaction in

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2011. In the context of the aftermath of the 2008

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recession, Target saw a lot of economic potential up

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north.

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Even by 2011, the consumer economy in the US was

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struggling to return to any semblance of vitality or

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normality.

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That's Doug Stephens, author, retail veteran and

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founder of Toronto-based consultancy Retail Prophet.

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At the time, Target was interested in pursuing

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physical avenues for its international expansion

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rather than online.

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By 2013, the establishment and construction of its

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Canadian stores, merchandizing systems and

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supply chain were in full swing.

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And it was a big deal.

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It was to be Target's largest single year of store

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openings, with the expectation to open 124

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stores across all ten provinces.

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But it would not turn out to be the massive success

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Target was anticipating.

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Consumers were pleased at the idea of Target Canada.

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I recall going to a pop up shop in downtown Toronto

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that Target was holding and there was a line up around

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the block. People were extremely curious.

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It really requires a lot of expertise of the target

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market in all its facets, you know, not just

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customers, but competitors, the local community

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suppliers, laws and customs and so forth.

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The company launched a multi-platform ad campaign

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which used the verbiage "neighbour" with a "u" in

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order to appeal to local culture.

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The launch generated decent buzz.

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People were talking about it.

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Canadians who had experienced Target in

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America were eager.

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I think that there may be this assumption,

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particularly on the part of American companies, that

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Canadian consumers are essentially just carbon

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copies of American consumers.

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But as soon as you start making some of those

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assumptions incorrectly, they can add up to a

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problem. I would say, though, in this particular

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case, I would say that Canada was really Target's

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to lose. But there was also, I think, a level of

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arrogance.

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With such a tight time frame, 124 locations in ten

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months, its supply chain was not properly structured

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and riddled with data errors.

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It grew to be one of the biggest hurdles as it

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continued opening.

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Those hurdles heightened alongside major technical

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issues and a flawed merchandizing system.

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They had overstocks in their warehouse of goods while

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stores were empty.

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I mean, that I think was really the biggest problem.

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And had Target simply put a moratorium on it right away

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and said, Look, we can't afford to fail here, they

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were really well known for their product alliances and

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their designer alliances and a great store

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environment, they weren't necessarily up to scratch

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when it came to operational efficiency and enterprise

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management.

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And despite clear systemic shortcomings, Target assured

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consumers their experiences would be remedied.

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The company even issued an apology video on YouTube.

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We had some disappointments when we opened.

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Certainly we think we've disappointed our guests.

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But here at headquarters and at our store teams,

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we're working really hard.

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If you were to trace this back to the decision that

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changed everything, it would be that decision to

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persevere through these inordinate systems

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challenges. And it became like a game of whack-a-mole.

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You know, like they'd fix one problem, but that would

play05:59

create another problem.

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And it just became something that nobody could

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really figure out until it was too late.

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Alongside major renovation needs within buildings

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previously occupied by a discount retailer, aka

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Zellers, it led to an unsightly physical store

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experience.

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I mean, I was going into stores in the Toronto area

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and I was looking around at, you know, running feet

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of empty shelves, merchandizing where you

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would have products one deep but 20 across because

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they were trying to fill space. And this is just not

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not normal, right?

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There was something dreadfully wrong, but they

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just kept denying it.

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Oh, you have these available stores and you're fitting

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your business into that instead of the other way

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around, really controlling the location, the layout of

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the store. That is really a big barrier.

play06:56

The underestimation of Canadian retail competition

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was also fatal.

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Much of the budget market had already been captured by

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Walmart, Costco, giant Tiger and Sears.

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Target's poor leadership in the north also exacerbated

play07:11

its issues.

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A president of the Canadian business whose forte was not

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systems, not operation, not inventory management, but

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merchandizing, so the skill set really didn't match the

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challenge.

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With the launch going south, May 2014 saw the exit of two

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Target executives, US CEO Gregg Steinhafel and the

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President of its Canadian operations, Tony Fisher.

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Steinhafel had resigned.

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Fisher was fired.

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Amidst already piling issues, Target was also

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facing even more challenges at home.

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An infamous 2013 data breach incurred $191 million

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in gross expenses and was one of the biggest data

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breaches to hit a US retailer.

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Data from up to 40 million credit and debit cards were

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stolen, a scale that ultimately evolved into a

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damaging and lasting breach of customers' trust.

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By 2014, Target had determined its Canadian

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operations were so costly it would not be profitable

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until 2021 and finally called it quits.

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Its full year after tax losses in 2014 due to

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discontinued operations amounted to a massive $4.1

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billion. 17,000 employees lost their jobs.

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While an obviously difficult outcome, Targets

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narrative trying its hand at an international

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expansion and failing is hardly anything new.

play08:39

In 2006, Home Depot attempted an entrance into

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the China market.

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It misunderstood consumer culture and trends and

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closed all stores by 2012.

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In the case of Walmart's expansion in Canada, the

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retailer enjoyed a much better reception, even when

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it was initially seen as a threat to the country's

play08:58

homegrown retailers.

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I would argue that Walmart's entry into Canada was done

play09:06

with surgical precision.

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You know, I think Walmart is known for being an

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incredible operator of its stores.

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Its systems and its processes are second to none

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in many cases.

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And I would also argue that there was maybe at the time

play09:27

there was even less love for Walmart in Canada.

play09:30

I don't know that the Canadian market was

play09:32

necessarily as receptive to the idea of Walmart coming

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into the country, but Walmart did a tremendous job

play09:39

and in the ensuing years they really managed to make

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themselves a part of the retail fabric of Canada.

play09:46

In the immediate aftermath of the Canada exit, the

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entrance of Brian Cornell's leadership helped the

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company recover and maintain its beloved

play09:53

reputation back home.

play09:55

So he brought a lot of, you know, fresh air to Target.

play10:00

He had a focus on merchandizing, on building,

play10:04

you know, the digital business. Urban stores and

play10:08

as well as management style is very data driven but also

play10:12

being out within the company, but also out in the

play10:17

marketplace to really listen to his team but also

play10:24

to customers.

play10:25

And Target has invested a lot since then in its

play10:31

stores, store remodeling and design.

play10:34

Also the digital operations, not just the

play10:39

website, but also integrating online with the

play10:42

stores for pickup or for d rive up for delivery, same

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day delivery.

play10:50

It's private label brands have been a particularly

play10:52

strong area, with a whopping 48 labels, ten of

play10:56

them boasting billion dollar value.

play10:58

Right now, in 2022, Target is no longer pursuing its

play11:02

past international interests and is focusing

play11:05

entirely on the US market for the foreseeable future.

play11:08

It has plans to completely renovate 200 stores at home

play11:11

and open 30 more this year.

play11:13

They have even little initiatives thinking about

play11:16

their customer experience.

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They are now trying to expand that people that pick

play11:22

up online orders at the store, they can even add

play11:25

Starbucks orders and they also make it easier to

play11:29

return with these drive up options.

play11:33

Its expansion strategy is in its brand partnerships,

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branching out into brands like Ulta, Disney, Levi's

play11:40

and Apple. The company is also leaning into its

play11:43

advertising offerings, using Roundel to optimize ad

play11:46

placement on its digital platforms.

play11:48

Inflation has wrought havoc upon the economy, and

play11:52

Target's profits sunk a striking 90% in Q2 2022 from

play11:56

last year due to an excess of unwanted inventory.

play12:00

There has been a distinct change in consumer behavior.

play12:04

You know, it has been an extremely inflationary time

play12:09

and consumers have adapted.

play12:11

So they are buying less in discretionary categories.

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So Target is now shifting more on focusing more on the

play12:20

essentials again.

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And in the meantime is clearing this inventory of

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discretionary goods.

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So that has led to discounting.

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For now, Target's stay at home plans are locked in

play12:31

place as the aftershocks of the pandemic ripple into a

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taxing inflationary wave.

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When you think of global fast food titans, you

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probably think of McDonald's. The chain has

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restaurants in more than 100 countries and has been a

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household name in America since the 1950s.

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But there is one European state where McDonald's

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failed to capture national attention: Iceland.

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Mcdonald's tried for over 15 years to make it in

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Iceland, but in 2009, the local franchise closed its

play13:13

three remaining stores with no plan to return.

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So what went so wrong for McDonald's in Iceland?

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To answer that, let's go back to when McDonald's

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first entered the market in 1993, at a time when the

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isolated island nation was shifting toward a free

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market economy and becoming more globalized.

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Then Prime Minister Davíð Oddsson took the first bite

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of an Icelandic McDonald's hamburger at its grand

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opening. It was seen as a sign of the country finally

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entering into the modern globalized world.

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When McDonald's opened up in 1993, I have never, ever in

play13:50

my life seen such an opening in one restaurant.

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There were lines for days outside the restaurant, and

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they were selling thousands and thousands of burgers

play14:01

every day.

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But then, you know, after honeymoon is over, people

play14:07

started, it was just a usual thing.

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Locals welcomed the American fast food chain because it

play14:13

symbolized the country pulling away from isolation

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and nationalism.

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The opening of the franchise kind of symbolized in

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Iceland at that time, entering into a global

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community. And some scholars have pointed out

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that in relation to marginal countries or

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countries that feel themselves a little bit

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marginal, getting international franchises can

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be important as kind of affirming that you are part

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of a global community or a community of nations.

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But in 2008, the global economic collapse hit the

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small country of roughly 300,000 people.

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The stock market and its three biggest banks

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collapsed, and almost every business in the country

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nearly went bankrupt.

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Thousands of people lost their savings and Iceland

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erupted in protests.

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The krona lost roughly half its value and higher tariffs

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translated into much higher import prices.

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That made it difficult for foreign brands that were

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dependent on imports to maintain its profit margins

play15:18

without drastically raising its prices.

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According to the owner of the McDonald's Iceland

play15:23

franchise, the chain imported its raw ingredients

play15:25

from Germany. The franchise owner told the media that

play15:29

prices spiraled so out of control that for a kilo of

play15:32

onion imported from Germany, he was paying the

play15:35

equivalent of a bottle of good whiskey.

play15:37

In contrast with McDonald's and also Burger King, which

play15:41

closed at a similar time as McDonald's closed, both were

play15:47

sourcing materials from outside Iceland.

play15:51

And the two restaurants in question closed in 2008 and

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2009 following the economic crisis.

play15:59

So it simply wasn't cost effective to have such a

play16:05

large share of materials for the fast food.

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Mcdonald's Icelandic franchise owner said that in

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order to remain in business and make a profit,

play16:14

McDonald's would have had to hike up its Big Mac price

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by 20% to $6.36.

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That would have made it the most expensive Big Mac in

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the world at the time.

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Switzerland currently holds that title with its $6.82

play16:29

cent Big Mac.

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In 2009, the franchise announced that it would be

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closing its three outlets with only a week's notice,

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blaming high operational cost.

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Mcdonald's local franchise partner in Iceland was a

play16:43

firm called List.

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The managing director of the McDonald's franchise

play16:47

told media that business had actually never been

play16:50

better at the time it pulled out of the country.

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He told media that the restaurants had never been

play16:54

this busy before, but at the same time profits had

play16:57

never been lower. Icelandic media reported that 10 to

play17:01

15,000 people patronized McDonald's daily in its

play17:04

final days of operation.

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2008 marked a time when several businesses decided

play17:09

to exit Iceland, including McDonald's' rival Burger

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King, and Pizza Hut, which closed all but one outlet.

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Just like McDonald's, Burger King sourced their

play17:19

products from abroad.

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The fast food giants that did exit Iceland had trouble

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competing with restaurants that sourced their

play17:26

ingredients locally.

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But other analysts say high import costs affected

play17:30

everyone, even the businesses that used

play17:33

homegrown ingredients.

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And the difference between the chains that succeeded in

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Iceland after the crisis and the ones that failed all

play17:40

boils down to management.

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Companies that survived were companies that had usually

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either financed themselves in a more conservative

play17:51

manner and/or maybe simply got better assistance from

play17:59

the bank than other companies. So in the case

play18:02

of, for example, McDonald's, that company was

play18:06

highly indebted with foreign currencies when they

play18:09

went bankrupt.

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Iceland has long been known for its overpriced food and

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its high cost of living.

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In 2018, Iceland was ranked the second most expensive

play18:20

country in the world.

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A typical sit down meal will cost you around $20 to

play18:24

$40. Local fast food owners say keeping prices

play18:28

consistent is the key to surviving in Iceland.

play18:31

Keep your prices reasonable.

play18:34

And if you keep your quality good, if you have

play18:37

the consistency, which is the key, consistency,

play18:41

consistency, consistency, then you can survive in

play18:45

almost any business.

play18:46

After closing, McDonald's' Iceland franchise lost the

play18:49

McDonald's signage and renamed the stores Metro.

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This new chain uses locally sourced food to keep costs

play18:57

low and is still operating today.

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And not all American fast food chains left Iceland

play19:03

during the financial crisis.

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We've seen places like KFC, they did not close.

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They survived the economic crisis and the main

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difference is that they have most of the raw

play19:19

materials for their food is grown in Iceland.

play19:22

So I guess they were better off because of that.

play19:27

And things are getting better in Iceland.

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Its economy is bouncing back and it's proving to be

play19:33

an inviting place to do business.

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According to the Economic Freedom Index, which looks

play19:37

at a country's business and investment freedom, Iceland

play19:41

ranks fifth among European countries and Icelanders are

play19:44

opting to eat out.

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Young Icelanders eat fast food on average every other

play19:49

day, spending an average of 220 USD a month.

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Iceland has also become a hot destination for tourism.

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As of 2017, the number of foreign visitors to Iceland

play20:00

has more than quadrupled since 2010.

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With Iceland's economy looking bright, tourism

play20:06

climbing and residents enjoying the multiple fast

play20:09

food options, there might be hope for McDonald's to

play20:11

make a comeback in the Nordic region.

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India is the largest motorcycle market in the

play20:30

world. About 13% of Indians own a two wheeler of some

play20:35

sort. For a rough comparison, about 8% of US

play20:39

households own a motorcycle or scooter.

play20:42

There are almost 170 million motorcycles,

play20:46

scooters and mopeds on Indian roads.

play20:49

That is enough bikes for over half the US population.

play20:53

And American motorcycle maker Harley Davidson wants

play20:57

in on the action.

play20:58

The struggling firm bets that spreading into other

play21:01

markets will help it survive declining sales on

play21:04

its home turf in America and pervasive fears over its

play21:07

future. But Harley Davidson has only a small slice of

play21:11

the Indian market, and sales there declined 21.6%

play21:16

in the 2019 fiscal year and fell about 7% the year

play21:20

before. Total sales in India of motorcycles

play21:23

excluding scooters and mopeds, were 13.6 million

play21:28

inches 2019.

play21:29

Out of that, Harley Davidson sold only 2676.

play21:35

That prompts the obvious question: what is going so

play21:38

wrong for Harley in the world's biggest motorcycle

play21:41

market? Two-wheeled transportation has long been

play21:47

a common sight on Indian roads, but the motorcycle

play21:51

market really started to take off in the 1980s when

play21:55

Japanese manufacturer Honda entered the country through

play21:59

a partnership with the Indian company Hero.

play22:02

In terms of volume, the market is still dominated by

play22:06

Japanese brands such as Honda and Yamaha.

play22:09

Harley Davidson entered the country about ten years ago,

play22:13

but it has struggled to ramp up production, build

play22:16

out its dealer and service network and connect with

play22:18

customers in a crowded environment.

play22:21

India only became the world's largest motorcycle

play22:24

market in 2017, finally surpassing China.

play22:27

But Harley Davidson just doesn't make bikes Indians

play22:30

can afford.

play22:32

In fact, the machines are too expensive for 95% of

play22:38

motorcycle buyers in India.

play22:40

They cost too much up front, are too expensive to

play22:43

maintain and get worse gas mileage than some of their

play22:47

competitors. The cheapest Harley Davidson in India

play22:50

sells for about ₹578,700, or just over $8,000.

play22:58

That is about eight times higher than the median price

play23:02

of a mass-market motorcycle.

play23:04

But Harley Davidson is a widely known brand, and many

play23:07

Indians consider its motorcycles something to

play23:10

aspire to. And not every buyer is choosing a bike

play23:14

solely based on cost or practical need.

play23:16

There is definitely a subset of consumers who

play23:19

would gladly trade up to a Harley Davidson if they

play23:22

could afford it. But most of them settle for a cheaper

play23:25

bike made by a competitor.

play23:28

One of them, perhaps the best known, is the

play23:31

India-based brand Royal Enfield, which is the

play23:34

largest seller of heavyweight motorcycles in

play23:36

the world, including in India itself.

play23:39

Though its biggest bikes are still smaller than the

play23:41

typical Harley, the brand has a large fan base with

play23:45

about 3.5 million motorcycles on the road.

play23:48

It has riding groups all over India, which are

play23:52

inspired by Harley Davidson, and the company

play23:54

conducts regular weekend riding programs.

play23:57

Royal Enfield motorcycles might not quite have the

play24:00

same prestige as a Harley, but they have their own

play24:04

illustrious history and have been long used by the

play24:07

Indian military.

play24:08

They can also be had for much less money.

play24:11

A Royal Enfield Classic 350 mid-size bike costs only

play24:16

about $2,600, and the larger, recently launched

play24:20

Interceptor 650 goes for less than $4,300.

play24:25

Those lower prices have been a boon to the company's

play24:27

volumes. Royal Enfield grew about 23% in the fiscal year

play24:32

2018. It grew another half a percent in fiscal year

play24:35

2019, selling about 805,300 units.

play24:40

Other motorcycle manufacturers, such as

play24:43

Germany's BMW, are taking note and making smaller,

play24:46

more affordable bikes tailored to local tastes.

play24:50

Harley Davidson has begun manufacturing some of its

play24:53

motorcycles outside the US in recent years to take

play24:55

advantage of cheaper labor, lowered shipping costs and

play24:58

local trade relationships among countries.

play25:01

Besides India, several of the world's largest

play25:04

motorcycle markets are located in Asia.

play25:06

That includes China, Indonesia, Vietnam and

play25:09

Thailand, where Harley Davidson has a factory.

play25:12

This international push is part of a larger strategy to

play25:15

revitalize its business.

play25:17

The general consensus is that the company needs to do

play25:20

something to secure its future.

play25:22

While the company's global net income grew a slight

play25:24

1.86% in 2018, it declined almost 25% in 2017, nearly

play25:31

8% in 2016 and almost 11% in 2015.

play25:36

In the United States, Harley Davidson has an

play25:39

extremely strong brand and a huge share of the market.

play25:42

The problem is that market is shrinking.

play25:46

At home, it is making a number of investments in new

play25:48

products, such as electric motorcycles.

play25:51

It's also stepping up efforts to attract new young

play25:54

riders and dabbling in concepts such as electric

play25:57

bicycles and venturing into international markets could

play26:00

provide tremendous opportunity for the company.

play26:03

I definitely give them credit for trying new things

play26:05

and trying to attract new riders.

play26:08

You know, the question will be will it be successful?

play26:10

And I think to me, the jury is definitely still out and

play26:14

I'm very skeptical that they'll be ultimately

play26:17

successful on that.

play26:18

Harley Davidson wants half of its business to come from

play26:21

its international units by 2027, up from a bit more

play26:24

than a third in 2018.

play26:27

That would help it weather a declining market at home.

play26:30

And beefing up its presence in Asia's massive motorcycle

play26:33

markets could help hedge the risks from US trade

play26:36

disputes with the European Union, which many say

play26:39

threaten Harley Davidson's business.

play26:41

But ramping up in Asia brings a new set of worries.

play26:44

Selling cheaper bikes around the world could do

play26:46

wonders for volume.

play26:48

But it could also drive down the amount of money

play26:50

Harley-Davidson makes on each of its bikes.

play26:52

The brand currently has perhaps the most enviable

play26:56

margins in the business.

play26:58

So I think the question will be: what does this do to

play27:01

margins? Because I would argue that you're going to

play27:03

make less money on a smaller bike.

play27:06

And you also have a lot of entrenched competitors in

play27:08

some of these markets who've been operating here

play27:10

for years, if not decades.

play27:12

So it's not like Harley-Davidson is going to

play27:14

walk in and say, hey, we're Harley, give us 10% market

play27:17

share. It's going to be a lot harder than that,

play27:20

clearly. And I think it's going to be a lot more

play27:24

expensive than some people might think.

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Harley-Davidson declined to comment to CNBC for this

play27:30

story, but the company has said it plans to release two

play27:33

new middleweight motorcycles in 2020.

play27:36

Harley shipped 132,868 motorcycles to customers in

play27:41

the United States in 2018.

play27:43

It only shipped 2600 motorcycles out of the

play27:46

21,000,002 wheelers sold in India in the same year.

play27:49

So the opportunity to grow its business and stay alive

play27:53

is tremendous.

play27:54

And Harley-Davidson needs a win.

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