Best 40 Help Desk and Desktop Support Interview Questions and Answers

Summary

The video script offers a comprehensive guide for individuals preparing for desktop support and help desk interviews. It covers 40 essential questions and answers that highlight the importance of problem-solving skills, customer service, and technical knowledge. Topics range from explaining common IT issues and their solutions to discussing personal work environment preferences and salary expectations. The script emphasizes the need for adaptability and continuous learning in the IT field, aiming to equip viewers with the confidence and information required to excel in their job interviews.

Takeaways

• 🌟 The demand for desktop support and help desk professionals is increasing due to widespread IT adoption in businesses.
• 🔍 Interviewers focus on problem-solving skills, customer service, and communication abilities in addition to technical knowledge.
• 💡 Show enthusiasm for problem-solving in IT during interviews by sharing personal experiences and interests.
• 📄 Be prepared to discuss specific IT tickets you've resolved and the steps you took to address the issues.
• 🔧 Understand and explain technical concepts like safe mode, active directory, and the blue screen of death during interviews.
• 🖥️ Address common user complaints (e.g., slow systems, printer issues) by providing clear and effective troubleshooting steps.
• 🤝 Demonstrate patience and active listening when dealing with angry clients or users to show your customer service skills.
• 🛠️ Be familiar with networking concepts (e.g., VPNs, logical drives, DHCP) to manage and secure network environments.
• 🔑 Know how to handle and troubleshoot common issues like slow computers, printer configurations, and system infections.
• 💼 Prepare for behavioral questions by showcasing your ability to adapt to challenging work environments and your willingness to learn.
• 💰 Be ready to discuss salary expectations based on industry standards and your level of experience.

Q & A

Why is the demand for desktop support and help desk professionals increasing?

As businesses worldwide adopt IT and software systems, millions of users face daily issues with their computers that affect productivity. Companies need to ensure their IT systems run smoothly, hence the increased demand for professionals who can provide desktop support and help desk services.

What are the key areas of focus during a desktop support or help desk interview?

The key areas of focus during these interviews are technical knowledge, problem-solving skills, customer service, and communication skills.面试官主要关注应聘者的问题解决方法、客户服务和沟通技巧。

How should you answer the question 'Why do you want to work as a Desktop Support Specialist?'

Your answer should indicate a genuine interest in solving problems and a passion for IT. For example, you might mention a childhood interest in understanding how computers work and express how desktop support allows you to refine your problem-solving skills in IT.

What is an example of a ticket you solved and how did you solve it?

A good example could be a user unable to drag and drop files on their desktop. The solution involved remote access, troubleshooting the issue by restarting the computer, checking for stuck keys on the keyboard, and ultimately resolving the problem by releasing the stuck Escape key.

What is Safe Mode and why is it used?

Safe Mode is used to start a computer in its most basic state, not loading autoexec.bat or config.sys files and most device drivers. It helps narrow down the cause of a specific problem by testing if it occurs in this minimal environment, indicating whether the issue is with default settings or basic files.

Explain the role of Active Directory in network management.

Active Directory is a Microsoft service used to manage, organize, and run networks. It simplifies the process for system administrators to find and use information related to all users and objects in a network, such as assigning policies, restricting access to resources, and managing user permissions.

What steps would you take to solve a monitor not working issue?

First, check the power and connection cables, then test the monitor with a spare if available. Check the display drivers and video card. If the problem persists, boot the computer in Safe Mode to see if the issue is present there as well.

How do you handle an angry client or user?

Show patience and willingness to listen, ensuring the customer feels heard and understood. Prioritize their issue and work towards a resolution that addresses their concerns and improves their productivity.

What is the Blue Screen of Death (BSOD) and how do you fix it?

The BSOD is a critical error when an operating system cannot function and crashes. It's often related to hardware, kernel, or drivers. Fixes include restarting the computer, updating drivers, disconnecting unnecessary hardware, booting in Safe Mode, checking for bad sectors, using System Restore, and using the startup repair option.

How do you ensure a system is not infected with a virus?

Use a reliable antivirus software to scan for viruses or malware, look for signs of virus-related problems, and keep the system updated with the latest security patches and software updates.

What is the difference between FAT32 and NTFS file systems?

FAT32 is an older file system with limited file size and stores data in 32-bit chunks, while NTFS supports larger file sizes, has recovery features, file permissions, and is more secure.

Outlines

00:00

📝 Introduction to Help Desk & Desktop Support Interview Questions

This paragraph introduces Lauren from Skills Built, who will guide viewers through the best 40 interview questions and answers for help desk and desktop support positions. It emphasizes the increasing demand for IT professionals due to businesses adopting software systems and the importance of problem-solving, customer service, and communication skills in these roles. The video aims to prepare viewers for technical and behavioral interview questions.

05:02

💻 Problem-Solving and Troubleshooting Interview Questions

The paragraph discusses common interview questions related to problem-solving and troubleshooting, such as handling a non-responsive monitor, slow system performance, and printer configuration issues. It provides sample answers that demonstrate a systematic approach to diagnosing and resolving technical problems, as well as the importance of patience and effective communication when dealing with angry clients.

10:04

🛠️ Technical Concepts and Virus Protection

This section covers questions about technical concepts like safe mode, active directory, and the blue screen of death, as well as how to handle a system suspected of being infected with a virus. It explains the purpose of safe mode, the role of active directory in network management, and various methods to ensure a system is virus-free.

15:06

🔍 Networking and Hardware Interview Questions

The paragraph delves into networking and hardware-related interview questions, such as obtaining a MAC address, understanding VPNs, and explaining how a router works. It also touches on the process of typing a URL and the subsequent DNS lookup, as well as the difference between incremental and differential backups.

20:07

💡 Personal Qualities, Salary Expectations, and Closing Remarks

The final paragraph focuses on personal qualities and expectations, including how to discuss one's weaknesses and salary expectations in an interview. It provides a sample answer for discussing a perfectionist tendency as a weakness and suggests a realistic salary expectation based on industry data. The video concludes with advice on asking insightful questions to show genuine interest in the job and the company.

Mindmap

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Keywords

💡Desktop Support

Desktop Support refers to the technical assistance provided to computer users, typically in an office or business environment. It involves troubleshooting, maintaining, and repairing hardware and software issues to ensure smooth operation of computer systems. In the video, the importance of desktop support is highlighted by the increasing demand for professionals who can resolve daily computer problems, thereby enhancing productivity.

💡Help Desk

A help desk is a service that provides technical support to users via telephone, email, or online chat. It is a critical component of IT service management, offering immediate assistance for software and hardware issues. The video emphasizes the role of help desk professionals in addressing millions of daily computer issues, aiming to improve user productivity and system reliability.

💡Interview Questions

Interview questions are the queries posed to candidates during job interviews to assess their suitability for a role. In the context of the video, these questions are specifically tailored for desktop support and help desk positions, aiming to evaluate not just technical skills but also soft skills like problem-solving, customer service, and communication.

💡Problem-Solving

Problem-solving is the process of identifying, analyzing, and finding solutions to issues or challenges. In the video, problem-solving is a core skill for desktop support and help desk professionals, as they are required to diagnose and resolve a variety of technical issues efficiently.

💡Customer Service

Customer service involves interacting with customers to assist them by providing information, solving problems, and ensuring their satisfaction. In the context of desktop support and help desk roles, excellent customer service is crucial for managing user expectations and maintaining a positive user experience.

💡Communication Skills

Communication skills refer to the ability to effectively convey information, ideas, and emotions to others through verbal and non-verbal means. For IT professionals, this includes the capacity to explain technical concepts in understandable terms and to listen actively to users' concerns.

💡Safe Mode

Safe mode is a diagnostic mode of a computer operating system that starts the system with a minimal set of drivers and services. It is used to troubleshoot and fix problems that prevent the normal operation of the computer, as it disables non-essential components that might be causing issues.

💡Active Directory

Active Directory is a directory service developed by Microsoft that is used to manage and store information about networked computers, users, and other resources. It simplifies network administration by allowing system administrators to manage and organize network resources and users effectively.

💡Blue Screen of Death (BSOD)

The Blue Screen of Death, or BSOD, is a critical system error screen displayed by the Windows operating system when it encounters a critical system failure, often due to hardware issues, kernel errors, or faulty drivers. It typically prompts the user to restart the computer and may display an error code to assist in troubleshooting.

💡VPN

A Virtual Private Network (VPN) is a secure, encrypted connection used to access the internet or connect to remote networks. VPNs create a private network over a public one, such as the internet, and are used to protect users' online activities and data from unauthorized access and surveillance.

Highlights

The demand for desktop support and help desk professionals is increasing as businesses worldwide adopt IT and software systems.

Desktop support and help desk interviews focus on technical knowledge, problem-solving skills, customer service, and communication skills.

A good answer to why someone wants to work as a desktop support specialist should show a passion for solving computer problems and a desire to refine problem-solving skills in IT.

When answering questions about past experiences, provide genuine examples of tickets resolved and demonstrate your problem-solving approach and communication skills.

Safe mode is used to start a computer in its most basic state to help diagnose and troubleshoot problems.

Active Directory is a Microsoft service used to manage, organize, and run networks, making it easier for system administrators to handle information related to network users and objects.

The blue screen of death is a critical error that occurs when operating systems cannot function, often related to hardware, kernel, or drivers, and can be fixed by updating drivers, disconnecting unnecessary hardware, and other methods.

When dealing with an angry client or user, demonstrate patience, active listening, and problem-solving abilities to handle tough situations effectively.

To help a user configure a printer, use the Windows printer wizard, install and update necessary drivers, and enable network discovery and file and printer sharing options.

Ensure a system is not infected with a virus by using antivirus software, looking for signs of virus-related problems, and taking appropriate actions.

A PTR record is used to resolve an IP address to a full domain name and is often associated with reverse DNS lookups.

A logical drive is a virtual storage unit on a physical hard drive that optimizes storage performance and makes it easier for the operating system to read from memory.

A VPN creates a private network over a public one with extra encryption, masking the original IP address and connecting users to private network resources.

When typing a URL in a browser, the browser checks caches and initiates a request to DNS servers to find the corresponding IP address, establishing a connection and beginning the data transfer process.

A router manages the flow of data to multiple connected network devices by identifying the best path for packets to reach their destination using routing tables.

To prevent employees from accessing Facebook, implement restrictions using the company's router by adding the Facebook URL to the content filter option.

PST files are used to store and back up copies of emails, messages, calendar events, and other data items for applications like Microsoft Outlook.

DHCP automates the process of IP address assignments, assigning unique IP addresses to hosts in large networks without manual intervention.

SCSI is a fast parallel bus used to connect several devices within a computer, including hard disks, scanners, CD-ROMs, and tape drives.

Incremental backups copy only the files that have changed since the last backup, while differential backups copy files changed since the last full backup.

For a user unable to log in their computer, check network connectivity, ensure the user is added to the domain, change the password, and consider system file check or safe mode login as potential solutions.

FAT32 is an older file system with limited file size and NTFS is a modern file system that supports large file sizes, recovery features, file permissions, and hard links.

IMAP is an email protocol that manages emails directly on the email server, allowing users to access their emails from any device without downloading them.

Cross cables are used to connect devices of the same type, often in the absence of an intermediary device like a switch.

Cookies are small text files that track a user's movement on a website and save progress, credentials, preferences, and other data items.

Phishing attacks masquerade as web links or emails and trick users into providing sensitive information, compromising accounts and security.

When asked about salary expectations, provide a realistic figure based on industry standards and your experience, and be prepared to discuss your current salary if applicable.

Highlight your problem-solving abilities, work ethic, and willingness to learn when explaining why you should be hired for a desktop support or help desk position.

Prepare questions for the interviewer to show your interest in the company and the job, such as asking about incident management software used or the company's client base.

Transcripts

hi guys this is Lauren from skills built

training and in today's video I'm going

to show you the best 40 help desk and

desktop support interview questions and

answers thank you for choosing to watch

this video to help us help more people

like you please like comment and

subscribe also hit the notification

bells so that you will get notified of

our future videos let's get started as

businesses worldwide adopt IT and

software systems the demand for desktop

support and help desk professionals as

increasing millions of users face daily

issues with their computers these issues

affect productivity so companies want to

ensure that their IT systems run

smoothly that's why they need desktop

support and help desk professionals

desktop support and help desk interviews

check your technical knowledge and

problem-solving skills

the main focus however is on your

problem-solving approach customer

service and communication skills if you

have a desktop support or help desk job

interview here are the best 40 interview

questions and answers you should use to

boost your chances of getting the job

question number one why do you want to

work as a desktop Support Specialists

your answer should indicate that you

have a real knack for solving problems

instead of just saying desktop support

is my passion try to be original and

answer the question in such a way that

the interviewer feels that you really

enjoy solving computer problems so a

good answer would be I loved filming

computer problems since I was a child I

remember opening my childhood computer

and toys to look at what's going on

inside them and I tried to understand

how they worked

I think desktop support provides me an

opportunity to refine my problem-solving

skills in the area of IT question number

two give us an example of a ticket that

you solved what was the problem and what

steps did you take to solve it

this is a very common question in

desktop support and helpdesk interviews

try to be genuine and give a real-life

example of the ticket you've resolved at

any point in your career the interviewer

wants to know your problem-solving

approach and your communication skills

if you've never solved an IT ticket

before you can familiarize yourself with

a few common computer problems and their

solutions before going into the

interview you can use one of these

examples to answer this question if you

have solved an IT ticket before here's a

good answer to this question in my

previous company I was assigned a ticket

in which a user was not able to drag and

drop anything onto their desktop I

connected the user remotely as they were

located in a different office I asked

them to restart their computer but the

problem wasn't fixed I asked the user to

look at their keyboard and make sure

that no key was pressed it turned out

the Escape key on the keyboard was

pressed due to some stickiness bringing

the Escape key to its normal position

fix this problem question number three

you receive a ticket in which a user's

monitor is not working how would you

solve this problem

I will first check the power cable and

then the VGA or DVI cables and ports to

rule out any hardware issues after that

I will connect a spare monitor if

available to the computer to make sure

the monitor itself is not faulty I will

also check the display drivers and video

card question number four what is safe

mode safe mode is used to start a

computer in the most basic state in safe

mode the computer does not use

autoexec.bat or config dot sis files and

most of the device drivers are also not

loaded this helps in narrowing down the

kalus of a specific problem if a problem

is not appearing in safe mode

it means the default settings and basic

files have no problem and we should look

elsewhere to diagnose the problem

question number five what is active

directory active directory is a service

by Microsoft that is used to manage

organize and run networks Active

Directory makes it easier for system

administrators to find and use

information related to all the users and

objects in a network an example would be

using Active Directory to assign new

policies to a specific group of users

restricting access to a printer for a

specific user or removing users from a

network Active Directory consists of

different objects like forests domains

contacts group sites printers and

subnets question number six what is the

blue screen of death and how do you fix

it

the blue screen of death is a critical

error that occurs when operating systems

cannot function and it crashes mostly

BSOD problems are related to Hardware

kernel or drivers blue screen of death

errors often show an error code or stop

code which we can use to find out the

cause of the problem to solve this

problem

I will first restart the computer if the

computer restarts successfully I will

update all drivers if the problem

persists I will disconnect all

unnecessary Hardware to rule out the

external causes I will also boot the

computer in safe mode to see if the

problem occurs in this basic state as

well other fixes I can try include

checking the hard disk for bad sectors

System Restore installing updates if

available

checking hard disk cables and using the

startup repair option from the boot menu

question number 7 a user complains that

their system is running very slowly how

would you solve this problem the primary

reason behind a slow computer is usually

a lack of sufficient memory I will start

by removing temporary files from the

windows folder I will also with the

users permission delete any unused files

and programs that are taking up

significant space on the hard disk

I will also run G fragmentation tools to

optimize space on the hard disk if the

user is facing slow performance while

using the Internet I will delete a cache

from the browser as a last resort I'll

explore the possibility of upgrading the

hard disk to SSD in

Ram or installing a more powerful

processor question number 8 describe a

situation where you had an angry client

or user try to answer this question in a

way that shows you are always patient

and willing to listen to the customer no

matter how angry or unfriendly they are

the interviewer is trying to test your

ability to solve problems in tough

situations for example when a customer

is being angry impatient or unreasonable

the employer wants someone who is a good

listener problem solver and has the

ability to put themselves in another

person's shoes so here's how you should

answer this question in my previous

company a user was extremely upset with

his printer issues when I contacted him

to resolve the ticket he started yelling

and complained that the specific problem

had reoccurred for the third time

without interrupting the user I kept

listening to him and when I got a chance

I ensured him that I understood his

frustration and the effect that this

problem is having on his productivity

I also assured him that this time his

problem would be resolved to his

satisfaction and told him that his

problem was my priority when the user

calmed down I started looking into the

problem it was an IP conflict issue that

was disrupting the printer configuration

periodically question number nine a user

is finding it difficult to configure a

printer on their computer how can you

help them after making sure that the

printer is powered on and the computer

is connected to the printer I will open

the ad printer wizard in Windows and

select the required printer from the

list of available printers I will use

the admin network wireless or Bluetooth

printer option if we are operating in a

networked environment

I will also install and update printer

drivers if necessary if the user's

computer normally fails to detect their

network printer I will enable network

discovery and file and printer sharing

options in the network and sharing

Center in control panel question number

10 how will you make sure that a system

is not infected with a virus

I will use a good antivirus software to

scan the computer for any viruses or

malware I will also look for signs of

virus related problems including

unexplained slow speed endless pop-ups

and spam functioning of dot exe files P

UPS potentially unwanted programs

unfamiliar programs and unattended

events question number 11

what is PT our pointer record a PTR

record resolves an IP address to a full

domain name PTR records are used to

check a server's association with the IP

address from where the connection was

initiated PTR is often known as reverse

DNS because a PTR associate san IP with

a domain name opposite to DNS which

points domains to IP addresses question

number 12 what is a logical drive a

logical Drive is a virtual storage unit

that exists on a physical hard drive but

acts as an independent storage drive

question number 13 what is the purpose

of logical drive the purpose of a

logical drive is to optimize storage

performance by making contiguous storage

units allowing them to interact

optimally without intervening with

irrelevant or unrelated physical units

logical drives add abstraction and

storage making it easier for the

operating system to read from memory

question number 410 how do you get the

MAC address for a specific and I see we

can use get Mac /b in the command prompt

dialog box or we can also find it using

the ipconfig /all command question

number 15 how does a VPN work a VPN

fails a private network over a public

network with extra encryption to connect

users to the private networks resources

a VPN masks the original IP address

identity and location of the originator

of a web request question number 16 what

happens behind the scenes when you type

google.com in the browser and hit enter

when enters pressed

the browser checks the cache of the

browser operating system router and ISP

for the DNS record to find the

corresponding IP address of WWWF the IP

address of Google is not found in these

caches the ISPs DNS server will initiate

a request to other DNS servers on the

internet to find the IP address of

google.com when my browser receives the

appropriate IP address it establishes a

connection usually a TCP connection once

the connection is established the data

transfer process will start the browser

will send a GE to u request asking for

the google.com web page

the server on the other end receives the

request and the request handler usually

a program written in common web

languages like PHP ASP or Ruby reads the

request to identify what exactly is

being requested and starts to assemble a

response in a required format the server

response contains the required web page

and other details like compression type

cache format cookie information and more

the browser will render HTML and send

more g-e-t requests if necessary based

on HTML tags complete rendering will

take place which includes CSS JavaScript

files images and more the google.com web

page will then appear on the browser

question number 17 what is the single

most important factor that must be

present in your work environment for you

to be successful and happily employed

there could be several responses to this

question but here are the most useful

ones that would convey to the

interviewer that you plan to stick with

the company are willing to learn new

things and are open to challenges your

answer should be something like this the

most important factor for me would be an

opportunity to learn new things and the

freedom to think outside the box to be

given a chance to present new ideas for

growth and productivity to be

appreciated when I work hard to remove

obstacles in the way of the company's

goals and success

question number 18 how does a router

work routers manage the flow of data to

multiple connected network devices if a

packet has to go from network a to

Network D the router connecting the

network any devices will first identify

the best possible path for the packet to

get to network D or the closest network

to the final destination it does this by

using a routing table to determine the

best path based on the number of hops to

the destination in simple words a router

sends IP packets to other networks using

the best possible path which it

identifies using routing tables question

number 19 you are asked by the company

CEO to make sure that no employee in the

company is able to open facebook how

will you implement this policy there are

several ways to do this but the best one

is to implement the restriction using

the company's router first I will find

the IP address of the main router by

using the IP config command I will type

the IP address in my browser to open the

router settings I will then open the

content filter section I will add the

Facebook URL to the content filter

option this will block Facebook for all

users question number 25 what is a PST

file and why is it important PST stands

for personal storage table a PST file is

a file format built by Microsoft that is

commonly used to store copies of emails

messages calendar events and other data

items for applications like Microsoft

Outlook the best advantage of a PST file

is that it provides you with the

portability to transfer your important

Outlook data from one computer to the

next question number 21 a user complains

that their computer clock resets every

time they restart their PC how would you

solve this problem the most common cause

of this problem is a faulty CMOS battery

which provides power to the

complementary metal-oxide-semiconductor

CMOS chip this chip stores key

information like data and time replacing

the CMOS

battery solves this problem question

number 22

how can you back up Outlook emails the

best option is to use PST files to take

outlook backups we can use the export

option in Outlook to get a PST file for

Outlook data question number 23

what is DHCP DHCP stands for dynamic

host configuration protocol DHCP assigns

unique IP addresses to hosts we use DHCP

to automate the process of IP address

assignments so that we don't have to

manually assign IP addresses to

computers or devices in large networks

question number 24 okay can you tell me

in a bit more detail how DHCP works yes

a computer runs the DHCP client and

sends a broadcast message requesting an

IP address the DHCP server sends an IP

address to the computer the computer

accepts the IP address by sending a

message back to the server the server

sends an ACK message along with subnet

mask default gateway and other network

details question number 25

what is SCSI SCSI stands for small

computer system interface it's a type of

fast parallel bus that is used to

connect several devices within the

computer including hard disks scanners

cd-rom and tape drives question number

26 what is the difference between

incremental backup and differential

backup a differential backup only copies

those files that were changed since the

last full backup for example if I take a

differential backup of my files today

the backup will copy everything that was

changed since the last full backup a

full backup copies all data an

incremental backup copies everything

they changed sent the last backup the

last backup does not necessarily have to

be a full backup question number 27 you

talked about DNS earlier in the

interview can you explain what is there

Deanna's translates domain names to IP

addresses so that browsers can load

internet and network resources for

end-users question number 28 what is

reverse DNS lookup and forward DNS

lookup forward DNS lookup converts

domain names to IP addresses while

reverse DNS lookup converts IP addresses

to domain names question number 29 a

user is unable to log in their computer

even when they are typing their password

correctly how can you solve this problem

after making sure that the user is

entering the right username and password

I'll check the network cables and

connectivity to ensure that the user is

connected to the network I will also

check whether the user is added in the

domain I can also use the manage user

account option by signing in as an

administrator to change the password of

the problematic account and try signing

in again running a system file check

using the SFC command also helps in

fixing this problem sometimes corrupt

files hamper the sign-in process

starting the computer in safe mode and

trying to sign in with a local account

and doing a system restore or complete

reset windows can also help to solve

this problem

question number 38 what is the

difference between fat32 and NTFS f80

stands for file allocation table it's a

relatively older file system that stores

data in chunks of 32 bits its file size

is extremely limited

NTFS stands for new technology file

system it's a modern file system that

supports large file sizes recovery

features file permissions and hard links

question number 31 what is I'm on IMAP

is an email protocol iMac stands for

internet message access protocol it

manages emails directly on the email

server instead of downloading them on

the end-user device all modern email

clients and servers support IMAP

question 32 what is a cross cable a

cross cable

used to connect to devices of the same

type it is usually used when we need to

connect to devices in the absence of an

intermediary device such as a switch

question number 33

what is boot I and I and when do you use

it boot I and I is an initialization

file usually found on older Windows

operating systems like Windows NT XP and

2000 this file contains boot options for

computers with BIOS firmware it is

located in the root directory of the

primary hard disk drive partition

question number 34 explain cookies

cookies are small text files used to

track a user's movement on a website

they are used to save the users progress

remember their credentials preferences

and other data items cookies are stored

on the user's computer question number

35 what is the difference between serial

and parallel ports a serial port

transmits data one bit at a time in

serial order while a parallel port

transmits eight bits at a time question

number 36 what is a phishing attack

phishing is a type of cyber attack

usually masquerading as web links emails

and forms when a user clicks on the

malicious link the attack initiates or

the user is asked to enter sensitive

information like credit card data

passwords or social security numbers

example a user receives a link to sign

up for a Bitcoin newsletter when clicked

the link opens our registration form

asking for the user's gmail ID and

password the user enters the credentials

giving away their secret information to

the hackers as a result the users gmail

account is compromised question number

37 what's your biggest weakness

sometimes I tend to be a perfectionist I

like to ensure that the outcome of my

efforts are perfect this could sometimes

result in overthinking and exhausting

question number 38 what are your salary

expectations

this is a highly subjective question but

the most important thing to note here is

that you should not shy away from this

question it is totally rational and

normal to mention your salary

expectations however they should be

realistic data from salary comm shows

that the average annual salary for a

desktop support job is around 52,000

u.s. dollars if you have over three

years of experience you can mention that

you are expecting a salary in line with

your experience if you're already

employed you can say that your

expectation is to receive an increase

from your current salary question number

39 why should we hire you you should

hire me mainly because I'm good at

solving complex computer problems and I

work well with users I have a strong

work ethic and I will be working

sincerely for the satisfaction of the

company's clients another reason is that

I have a strong track record that proves

that I am willing to work hard and a

continuous learner I work well within a

team and I'm flexible question number 48

do you have any questions this is your

opportunity to prove to the interviewer

that you've been paying attention you

know about the company and you are

genuinely interested in the job never

say that you don't have any questions

this will leave a very bad impression

here are a few questions you can ask yes

I was curious to know which incident

management software your company uses

for the IT department yes I wanted to

know about the client base of the

company what types of clients does the

company serve yes I wanted to ask how

many people the company currently has in

the desktop support department and there

you have it review these 40 questions a

few times before attending your helpdesk

or desktop support job interview and

you'll be on your way to a rewarding IT

career thanks for watching don't forget

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