UI/UX 🇮🇩 | Lesson 01 | 03 - Human-centered Design

Summary

The video script discusses human-centered design, emphasizing empathy and understanding user needs to create solutions that solve problems. It introduces the 'Norm door' concept, illustrating how confusing door designs can hinder usability. Two door examples are given, one with a diamond-shaped handle and another without any handle, both causing confusion. The script suggests adding clear instructions like 'push' or 'pull' to improve user experience. It highlights the importance of designing intuitive interfaces to prevent user frustration.

Takeaways

• 🧑‍🎨 Human-centered design focuses on the human aspect, ensuring empathy towards users by understanding their needs and perspectives.
• 🔍 It's crucial to place oneself in the user's shoes to think of solutions that can address the problems they face.
• 🚪 The 'Norm door' concept refers to a confusing and difficult-to-use door, highlighting design flaws that can perplex users.
• 🤔 Examples of 'Norm doors' include doors with ambiguous handles or no handles at all, causing confusion on how to open them.
• 🔑 To avoid confusion, solutions like adding 'push', 'pull', or 'push/pull' signs can guide users on how to operate the door.
• 💡 The 'Norm door' serves as an example of how to find solutions to design problems, emphasizing ease of use and reducing user confusion.
• 📝 Clear instructions or labels on designs can significantly improve user experience by providing straightforward guidance.
• 🛠️ Good design should anticipate user needs and preemptively address potential points of confusion.
• 🔄 The script suggests a cycle of observation, empathy, and solution generation as part of the human-centered design process.
• 🌐 The principles discussed can be applied broadly to various design fields, not just physical objects like doors, but also digital interfaces and services.

Q & A

What is human-centered design?

Human-centered design is a design approach that focuses on human users and is created with empathy towards the users. It involves understanding the needs of the users by placing oneself in the users' perspective to think of solutions that can solve their problems.

What is the concept of 'Norm door' mentioned in the script?

The 'Norm door' is a term used to describe a door that is confusing and difficult to use. It is named after a door that is designed in such a way that it's unclear how to open it, leading to confusion among users.

What is an example of a 'Norm door' given in the script?

An example of a 'Norm door' is a door with a handle that is shaped like a rectangle. The script describes a situation where users are unsure whether to push, pull, or do both, leading to confusion.

How does the script illustrate the confusion caused by a 'Norm door'?

The script illustrates the confusion by presenting two doors with slightly different designs. The first door has a rectangular handle, and users are unsure whether to push or pull it. The second door lacks a handle, causing further confusion as users are not sure if it can be pushed.

What is the solution proposed in the script to avoid confusion with 'Norm doors'?

The script suggests adding clear instructions such as 'push', 'pull', or 'push or pull' to the door to help users understand how to open it without confusion.

Why is it important to avoid 'Norm doors' in design?

Avoiding 'Norm doors' in design is important because it ensures that the product or environment is user-friendly and does not cause unnecessary confusion or frustration for the users.

What is the broader implication of the 'Norm door' concept in problem-solving?

The 'Norm door' concept in problem-solving implies that designers should aim to create solutions that are intuitive and straightforward to use, preventing user confusion and enhancing the overall user experience.

How does the script relate the 'Norm door' concept to everyday design?

The script relates the 'Norm door' concept to everyday design by using the example of doors, which are common in daily life. It shows how poor design can lead to confusion and how simple solutions can improve usability.

What role does empathy play in the context of the 'Norm door' discussion?

Empathy plays a crucial role in the 'Norm door' discussion as it encourages designers to put themselves in the users' shoes to understand their needs and frustrations, leading to designs that are more considerate and effective.

Can the 'Norm door' concept be applied to other areas of design besides doors?

Yes, the 'Norm door' concept can be applied to various areas of design, not just doors. It serves as a reminder to consider user experience and clarity in the design of any product or interface.

What is the ultimate goal of avoiding 'Norm doors' in design according to the script?

The ultimate goal of avoiding 'Norm doors' in design is to create products and environments that are easy to use without causing confusion or frustration, leading to a more satisfying and efficient user experience.