9-1-1 lone star pizza call | 2x05

Summary

In a cleverly disguised 911 call, a woman named Grace, under duress, orders a pizza to alert authorities to a dangerous situation. The operator, suspecting a hostage scenario, skillfully navigates the conversation to gather critical details, including the presence of an armed ex-spouse, Andrew Smart, with a violent history. The call escalates as the operator races to dispatch help, all while maintaining a calm demeanor to keep the situation under control and ensure the safety of the hostages.

Takeaways

• 📞 The call begins with a woman pretending to order pizza for delivery, using code words to indicate she's in danger.
• 🏠 The address provided is 235 Hayward Street, Apartment 3F, suggesting this is the location of the emergency.
• 👥 The woman, Grace, confirms there are two people in the apartment, including herself and another person.
• 🔍 The dispatcher identifies the woman as Kristen Smart and learns the other person is her ex-spouse, Andrew Smart, who is armed.
• ⚠️ Andrew has a history of violent crime, with two prior strikes, and there's a restraining order against him.
• 🚔 The dispatcher alerts all units of a hostage situation, characterizing Andrew as armed and dangerous.
• 🕒 The estimated time for police arrival is about eight minutes, creating a sense of urgency.
• 📝 The dispatcher uses the pizza order as a ruse to gather information about the situation and the number of people involved.
• 🗣️ The call transcript is mentioned as a potential evidence of Andrew's actions, which could influence his legal outcome.
• 🔒 The dispatcher advises Kristen to move away from the door and stay on the line, attempting to keep her safe until help arrives.

Q & A

What is the emergency number dialed by the individual in the script?

The emergency number dialed is 911.

Why does the caller initially pretend to order a pizza?

The caller pretends to order a pizza as a covert way to alert the emergency services that they are in a dangerous situation and unable to speak freely.

What is the address provided by the caller for the 'pizza delivery'?

The address provided is 235 Hayward Street, Apartment 3F.

How does the operator confirm the caller's danger without directly asking?

The operator uses the pizza order as a code to understand the situation, asking about the crust, size, and toppings to elicit information about the number of people and the presence of a weapon.

What is the name of the person in danger?

The name of the person in danger is Kristen Smart.

What is the relationship between Kristen and the person threatening her?

The person threatening Kristen is her ex-spouse, Andrew Smart.

What is the significance of the 'extra pepperoni' request in the conversation?

The request for 'extra pepperoni' is a code indicating that the suspect is armed with a gun.

What is the urgency of the situation indicated by the 'Code Three' mentioned by the operator?

A 'Code Three' indicates an emergency situation requiring immediate response, suggesting that the police are approaching quickly.

What is the significance of the 'peppers' reference in the conversation?

The mention of 'peppers' is a code to check if there is a safe place nearby that Kristen can move to.

What is the potential legal consequence for Andrew if he is apprehended?

Andrew has a history of aggravated assault and is on parole, making this a third strike situation, which could result in a severe punishment if he does not cooperate.

How does the operator attempt to de-escalate the situation with Andrew?

The operator tries to persuade Andrew to cooperate by mentioning the potential for a positive outcome based on his actions during the call and the possibility of a 'leap of faith'.