Lecture 11 Listening
Summary
TLDRIn this lecture, the distinction between hearing and listening is explored, emphasizing that while hearing is the physiological ability to identify sounds, listening involves actively paying attention to and understanding those sounds. The speaker discusses the importance of being a good listener in a world dominated by distractions and social media, highlighting the need to make a conscious choice to listen and overcome biases that may hinder effective communication. Strategies for active listening, such as setting listening goals and removing distractions, are also presented to enhance communication skills.
Takeaways
- 🔊 Listening vs. Hearing: The script emphasizes the difference between hearing, which is the ability to identify sounds, and listening, which involves paying attention to and understanding the information from those sounds.
- 👂 Active Engagement: Being a good listener means actively paying attention to what is being said, rather than just passively hearing sounds.
- 🤔 Choosing to Listen: Listening is a conscious choice; one must decide to focus on and engage with the speaker's message.
- 📱 Distractions: The script highlights the impact of distractions, such as social media and personal thoughts, on our ability to listen effectively.
- 💭 Inner Dialogue: Our own internal monologue or emotional state can act as a barrier to listening, and we must sometimes quiet our minds to focus on what is being communicated.
- 🌐 Selective Listening: We tend to selectively listen based on various biases, including the speaker's identity, our preconceived notions, and the content of the message.
- 📚 Academic Credibility: The script uses an anecdote to illustrate that a person's ability to teach a subject is not necessarily limited by their background or ethnicity.
- 👥 Cultural Sensitivity: Being a good listener includes overcoming cultural barriers, such as understanding and accommodating different accents and belief systems.
- 🚫 Avoiding Defensive Listening: It's important not to interrupt or preemptively judge what someone is going to say, as this can hinder true understanding and communication.
- 📝 Active Listening Techniques: The script suggests several techniques for active listening, such as setting listening goals, giving full attention, and taking notes.
- 🌐 Global Accent Awareness: Everyone has an accent from the perspective of another community, reminding us to be understanding and patient with different ways of speaking.
Q & A
What is the main difference between hearing and listening according to the lecture?
-Hearing deals with our ability to identify sounds, while listening involves paying attention to those sounds and understanding the information coming from them.
Why is it important to distinguish between hearing and listening in communication?
-It is important because you can hear a sound without understanding its meaning. Effective communication requires not just detecting sounds but also comprehending the message being conveyed.
What does the lecturer suggest is a common issue in today's mediated and social media-driven world?
-The lecturer suggests that a common issue is the distraction caused by social media and other digital mediums, which can hinder active listening when someone is speaking to us.
What does the lecturer mean by 'listening is a choice'?
-The lecturer means that we have to consciously decide to focus our attention on the speaker and the message they are conveying, rather than being passively exposed to sounds.
Can you provide an example from the script where the lecturer shares a personal anecdote about not being fully present during a conversation?
-The lecturer shares an anecdote about being on their phone and mindlessly scrolling Facebook while their partner is speaking, which is a habit they are trying to improve.
What is 'selective listening' as discussed in the lecture?
-Selective listening refers to the phenomenon where individuals choose to whom they listen based on various factors, such as personal biases, the speaker's identity, or the content of the message.
How does the lecturer use their academic background to explain the qualifications of a Japanese professor teaching African history?
-The lecturer explains that the Japanese professor was educated by one of the top African history professors in the world, indicating that her academic lineage and training qualify her to teach the subject effectively.
What advice does the lecturer give for dealing with distractions when trying to be a better listener?
-The lecturer advises to eliminate distractions, such as putting away the phone or pausing other activities, to focus fully on the speaker and the message being conveyed.
What is 'defensive listening' and why is it problematic according to the lecture?
-Defensive listening is when a person listens not to understand but to prepare a response, often interrupting the speaker. It is problematic because it prevents genuine understanding and open communication.
How does the lecturer address the issue of cultural barriers in listening?
-The lecturer discusses the importance of overcoming biases and barriers such as accents and different belief systems to ensure effective communication and understanding.
What is 'active listening' and what are some techniques mentioned in the lecture to engage in it?
-Active listening is the process of fully concentrating, understanding, responding, and then remembering what is being said. Techniques mentioned include identifying listening needs, setting a listening goal, giving eye contact, taking notes, and removing distractions.
Outlines
🔊 Understanding the Difference Between Hearing and Listening
The lecturer begins by distinguishing between hearing and listening, emphasizing that hearing is the physiological ability to identify sounds, whereas listening involves paying attention to and understanding the information conveyed by those sounds. The speaker uses a personal anecdote about hearing voices outside but not being able to discern what was said, illustrating the lack of understanding without active listening. The lecture also touches on the psychological aspect of listening, which includes recognizing words, tone, and meaning, and contrasts it with the physiological process of hearing.
📱 The Importance of Choosing to Listen and Overcoming Distractions
The speaker discusses the concept of listening as a conscious choice, admitting personal struggles with distractions like social media. The importance of giving undivided attention to the speaker is highlighted, with examples from both personal life and classroom settings. The lecturer emphasizes the need to eliminate physical distractions and quiet one's mind to focus on the information being presented. The anecdote of a phone call that affected the speaker's emotions and the subsequent need to mentally prepare before recording the lecture serves to illustrate the internal struggle to focus and the necessity of choosing to listen.
🚫 Addressing Selective Listening and Biases in Communication
This section delves into selective listening, where individuals choose to whom and what they listen based on various biases. The lecturer recounts a story from a teaching experience where students were upset about a Japanese professor teaching African history, reflecting on how biases can affect the willingness to listen. The discussion leads to the broader point that we all have selective listening tendencies, influenced by factors such as political affiliation, race, gender, age, and religion. The story concludes with the students gaining a new perspective after understanding the professor's qualifications and background.
👂 Active Listening and Overcoming Barriers
The lecturer introduces the concept of active listening, which involves identifying one's listening needs, setting listening goals, and assessing whether those goals have been met. Techniques for active listening are presented, such as sitting on the edge of your seat, making eye contact, taking notes, and removing distractions. The importance of being open-minded and overcoming cultural barriers, including dealing with different accents and belief systems, is also discussed. The speaker encourages the audience to recognize that everyone has an accent and to practice grace and understanding in communication.
🤔 The Challenge of Defensive Listening and the Need for Open-Mindedness
The speaker addresses defensive listening, where individuals listen with the intent to respond rather than to understand, often due to preconceived notions about what the speaker will say. The importance of being open-minded and avoiding assumptions is highlighted through a personal story about a student who defied initial judgments. The lecture also touches on the need to recognize and work through cultural biases and the universality of accents, reminding the audience that everyone has an accent in some context.
📝 Strategies for Effective Active Listening
In the final paragraph, the lecturer summarizes strategies for effective active listening, including identifying listening needs, setting and assessing goals, and creating an environment conducive to focused listening. The importance of intention in listening is emphasized, with the suggestion to set specific goals for what one hopes to learn or achieve from a listening opportunity. The lecture concludes with a reminder to stay tuned for the next lecture in the series.
Mindmap
Keywords
💡Hearing
💡Listening
💡Selective Listening
💡Attention
💡Understanding
💡Distraction
💡Bias
💡Cultural Barriers
💡Active Listening
💡Accommodation
Highlights
The distinction between hearing and listening is introduced, with hearing defined as the ability to identify sounds and listening as paying attention to the information from those sounds.
The importance of not using the word itself to define it, such as not defining 'hearing' with the word 'hear'.
An anecdote is shared to illustrate the difference between hearing and listening, where the speaker could hear voices but could not understand what was being said.
Listening is described as recognizing words, tone, and meaning, which involves more than just hearing sounds.
The text differentiates between the physiological aspect of hearing and the psychological process of listening.
Being a good listener involves setting aside distractions and choosing to pay attention, which is sometimes challenging in a world dominated by social media.
The speaker admits to struggling with being fully present due to the influence of social media and the impact it has on listening.
Listening is a choice, and it's important to make a conscious decision to listen and give undivided attention.
In face-to-face classes, the requirement is to give undivided attention to classmates when they are presenting, without distractions.
The speaker shares a personal experience of having to manage emotions and mental noise to focus on delivering a lecture.
Selective listening is discussed, where people choose to whom they listen based on various factors, including biases.
An example of selective listening is given from the speaker's experience as a teaching assistant, dealing with students' biases against a professor's ethnicity.
The importance of being open-minded and overcoming biases to be a good listener is emphasized.
Cultural barriers in listening are discussed, including dealing with accents and different belief systems.
The concept of active listening is introduced, with tips on how to engage in it, such as setting listening goals and removing distractions.
The lecture concludes with a summary of the key points on listening and a teaser for the next lecture.
Transcripts
all right everybody I am back now for
lecture number 11. and right now we're
going to be talking about listening
so there is a difference between hearing
and listening and sometimes we know the
difference and sometimes we don't now if
we were together right now I would ask
by show of hands who here knows the
difference between hearing and listening
and buy a show of hands I imagine that
many of you would start to yell out
things and throw throw out your ideas
about the differences between hearing
and listening
now in order to define a word you cannot
Define a word with itself so if I ask
you to tell me what is hearing you can't
just say oh well that's when we hear
something you cannot use the word
hearing to try to explain to me or
Define for me what hearing means
conversely if I say well what does
listening mean you can't say oh that
means when we listen to stuff can again
you cannot use a word to Define itself
so just to say oh listening that's when
we listen or hearing that's when we hear
excuse me those would be inadequate to
explain to me what the two means so
here we go
caring very simply deals with our
ability to
identify sounds
very simply hearing deals with our
ability to identify Sam
that's it that's hearing
okay
now
listening however involves
paying attention to those sounds
paying attention to the information
that's coming from those sounds
that's the difference between hearing
and listening think about it you already
know this to be true there are times
when you can hear detect sound
but you can't actually you can actually
tell me what was being said right
sometimes I know last night I heard some
people outside in the parking lot
it was late it was if not midnight give
or take a few minutes okay and all of a
sudden I was watching TV and all of a
sudden there were these voices and and I
could hear two men two voices One Voice
Was kind of audible kind of clear I
could hear him telling the other man
come on come on
but the other man
while I could hear sound emanating from
him I could not make out what was being
said right
so I could hear him but I was not
listening in the sense that I could not
decipher what was being said I didn't
understand it there was no understanding
I was trying to pay attention because I
was trying to see if there was some
danger going on out there but I could
not make out any sound so therefore I
lacked understanding okay so in that
regard
you know I was listening but again I it
was just too inaudible for me to really
pick up what was saying at least by the
one gentleman and quite frankly I think
he was just groaning and grunting I
think he might have been drunk I don't
know
now
in listening we are recognizing not just
sound which is hearing but now we are
recognizing words tone meaning we are
putting it all together when we are
listening
okay
all right I hope you guys understand
that so far
let's continue okay and so remember
um that in your text you'll be reading
about this and it is going to talk about
hearing being the physiological thing
that happens right it's the thing that
happens because your uh senses are
working properly and so that's hearing
whereas listening I'm sorry whereas
listening
involves much more of psychological
um Peace and that pain attention and
being able to understand what's going on
there's some fly or something
Okay so
let's continue so
what does it mean to really be a good
listener
do you guys struggle with that I know I
do sometimes
and especially because now we live in
such a mediated social media world
I'm guilty and I don't say this with a
sense of Pride either but I'm guilty
sometimes that when my partner is
speaking
I'm mindlessly scrolling Facebook it's a
bad habit and I try to be mind-loving
and stop it
um
excuse me when it's happening or
if I'm doing something I'll try to say
to him Hey listen give me one second let
me finish this real quick what I'm doing
so that I can put the phone down and
give him my attention but I I don't
always do a good job of that don't tell
him I said that okay you guys don't
don't tell him here that I admitted that
to you guys but it's true and I and I am
trying to work to be better to be better
about it
so
the first thing is you have to know
rather the next things you have to know
is that
listening is a choice
listing is a choice we have to choose to
listen
it's just that simple we have to choose
to listen we have to make a choice to
listen
and sometimes we don't make a choice to
listen just like when I was describing
that when my partner is speaking I I
have to say Hey listen can you give me
one second when you finish this because
otherwise I am not making a choice to
listen which means I'm half listening to
him I'm not giving him the attention
that he deserves I'm playing on my phone
or I'm maybe sending legitimate work
related messages or doing other things I
have to choose to listen to him and
sometimes in making the choice to listen
to others we have to put away the other
distraction
in speech class in our face-to-face
classes I require that you listen to
your classmates
in our face-to-face classes you cannot
be on your phone when they're presenting
you cannot be working on your own speech
you can't be practicing your speech you
can't be working on writing your note
cards you can't be doing work for other
classes you can't be having side
conversations you cannot be on your
phone on social media and you most
definitely cannot be asleep in the
face-to-face class and face-to-face
classes you have to give your audience
your classmates your undivided attention
and by doing so they will then in turn
do the same for you when it's your turn
you have to choose to listen but
sometimes it's not just the physical
distractions around us it's not always
the side conversation with someone else
or picking up your phone getting on
social media sometimes it's quieting
your mind to choose to listen to the
information that's being presented
sometimes that's difficult
especially
um like for today for example
you'll notice that I've recorded a few
videos today you can always tell because
I have the same shirt on for several
videos right and so I've had this shirt
on for today's level of videos but you
guys I had a phone call this morning
that kind of rocked my world in a good
way
but it left me with a lot of
emotions that I wasn't prepared for
something that I kind of wanted
when I
was seeking to secure it and now I'm
this close to getting it
and my emotions are all over the place
so when I woke up this morning it was my
intention to record maybe four or five
videos today and do some other things I
mean I had a list of things to do you
know I've been gone for three weeks I'm
back in Houston now I've been gone for
three weeks I had a list of things to do
today but that phone call was the first
phone call that I had to well it was the
second phone call I had today
and it took me for a ride
so I've spent the majority of this
afternoon I've talked to my goddaughter
to help her to help me process what was
going on with me and
so I'm now recording a video again but
my point the point that I'm making to
you guys is that
I've had to kind of
work through those thoughts so that I
can focus on this thing for you guys if
it makes sense right so I had to choose
to kind of turn that off in my head so
that I could focus on the listening
lecture to be able to record it
it's not me on social media it's not me
playing with my friends it's not me
trying to catch up around the house for
three weeks it is me in my head the
conversations the self-talk that's going
on in my head having to quell that and
to quiet that down in order to get
focused enough to deliver this lecture
you have to choose to listen and to pay
attention
okay and sometimes it's easier than it
other times just you know just know that
okay it could also happen if you know
maybe you're excited remember we talked
about noise a few weeks I mean a few
lectures ago right uh distractions and
noise and that psychological noise
because you're thinking about something
else that's exactly what I'm talking
about that noise can prevent you from
paying attention to the speaker and
right by by extension as the speaker it
could prevent me from being able to stay
on track with my thoughts or to even get
the job done because psychologically I
am over here having all of this mental
stuff happen
because of the thoughts that are in my
head about this other thing
right so again you have to choose to
listen and choose to pay attention we
have something that is called selective
hearing
I mean selective listening I'm sorry
selective listening selective listening
again comes into play when we decide to
whom we are listening to what we are
listening what we want to listen to what
we want to not listen to and ignore Etc
true story yes you guys I'm gonna almost
always try to give you a story to bring
home the idea to make it jail a little
bit better selective listening
my very first teaching assignment I was
a teaching assistant with what we call a
TA in college I completed my bachelor's
and I was in graduate school earning my
Master's Degree okay and so I secured an
opportunity to be a TA at my undergrad
alma mater which I was also employed at
at this time so it's perfect I could
leave my building from my nine to five
job take my lunch break come down and
teach and then just go back to work
perfect perfect perfect and everybody
was on board my boss Supervisor was on
board one of my mentors in the
department where I graduated with my
undergrad was on board the graduate
school was on board everybody was on
board it worked out great
and so I'm so excited to be teaching
well this one day my students came in or
rather my professor students you know I
was just the assistant but they came in
it was my particular day to work with
them it was a day that I was going to be
lecturing and running the class that day
so several of them maybe about four or
five of them came in and they were
really unhappy they were angry
so I said well let's talk about that
because you guys are really up at Arms
about this thing what's going on and
let's see if we can attach it back to
communication let's see if I can make
this a teachable moment I'm pretty good
at doing things like that so
um they went on to tell me what the
problem was that they were having and so
apparently they were up in arms because
they were taking a black history course
an African history class
and the teacher in the class they said
we don't want her teaching us black
history
and the teacher that they had at the
time was a Japanese woman
now I didn't say anything I just let
them speak and let them vent and let
them get it all out
once they finished I challenged them to
ask them
are they saying that
the Japanese woman could not possibly
teach them black history
and they said no she can't teach us no
she can't teach us black history she's
not black she didn't live here she
couldn't teach us
and so I asked them
is it that she can't teach you black
history
which are factual things that occurred
or is it that she can't teach you how to
feel
black or what it means to be black
so it got them to thinking for a few
minutes right got them to thinking
they were open to hearing more of what I
had to say
so I went on to say you know to remind
them that history is a set of things
that have already occurred they're not
really up for debate right
um
a war started on this day
um a business opened on this day someone
was born on that day
this uh rocket went in space on this day
this rocket crash this day
I started a job on this day I bought a
car on this day you guys get what I mean
those things have already happened so
they're part of History they happen it's
not really up for debate if anybody
could come and recall that story or
recall those instances and those
experiences to you anyone could do that
with the proper information
they were saying however what they were
really trying to say is that she
couldn't teach them about the black
what it means to be black in this black
experience and I understood that portion
of their argument
but I also wanted to help them to
identify what their argument was versus
what they thought it was
now I kept listening to them and then
finally I said well listen you guys I
have to tell you something and so here
was the thing
the professor to whom they were
referring I knew her
how did I know her well this is how
she
she did get her degree in African
studies
she was educated by one of the top
African history professors in the world
at Temple University in Pennsylvania
her professor who was also her
dissertation chair for her doctorate is
today still
one of the top African scholars in the
entire world
now
here's the thing
her African studies Professor started
his academic career
and his professional academic career in
the field of communication
so my mentor he mentored My Mentor in
communication and he mentored my mentors
colleagues and friends in communication
in addition to that my African studies
Professor when I was an undergrad
student I was a black Studies major
before I was a speech major and I also
hold a degree in Black studies my first
degree was in Black studies
my mentor and professor in my black
studies program was part of the very
first set of students that this
world-renowned African scholar taught at
Temple University back in the day
he was my mentors mentor
okay so he's my mentors Mentor in Black
studies he's my mentors Mentor in
communication he is what one would call
my academic my scholarly grandfather
I say this to say
that that Japanese woman was taught by
one of the best in the field
I would trust her
by virtue of how she was raised up
academically to teach the course does
that make sense you guys
I would listen to her
despite the fact that she's Japanese
because I know that she's been taught
well by virtue whom she's been taught by
once I said this to my students
in all of this they had a different
perspective
we choose to whom we are going to listen
for a variety of reasons
conversely we choose who we are not
going to listen to for a variety of
reasons
there are people that we have already
dismissed we will not listen to anything
they say because they are this political
party versus this one yeah this race
versus that
this gender versus this one they either
identify as this way instead of this way
they're this age instead of that age
they're they're this religion instead of
that religion you guys get where you see
what I mean right
selectively for a variety of different
reasons we have determined to whom we're
going to listen and to whom we're going
to give the give the
we've already determined that for a
variety of different ways we all hold
selective listening at some point or
another
sometimes there are people with whom we
normally talk and communicate and listen
but maybe something happened recently
and now we've determined we're no longer
listen to that person or at least right
not not in this exact moment
there have been people who I who are in
my life if we have an argument
there's a point in the argument where I
may decide to stop listening
maybe they've done something that I find
wholly offensive maybe they've crossed a
boundary that we've talked about in the
past and at that point I decide to stop
listening because they have done
something that I find to be offensive
you guys got it
okay hold on one second I'm getting
alerts from
what's her name Alexa is all in my thing
dinging and dinging and dinging one
second you guys
he'd advised me yeah I know it's hot
all right so
as listeners we are selective and we
have to make a conscious choice to
listen to the speaker that's in front of
us
you guys have to make a conscious Choice
even to listen to me
um to pay attention in these lectures to
even watch the elections right
yeah
all right
you have to also recognize
um that you have other biases not just
about who the person is but you even of
course sometimes can have biases based
on the information that they are sharing
um
a couple of lectures ago I talked about
captive audiences and captivated audits
captives are the kinds that have to be
there because they don't have a choice
captivated are the ones who are really
engaged and interested in what you have
to say and you know if you're being
forced to attend a meeting that you'd
rather not attend if you are talking to
a loved one a spouse or parent a
supervisor and it's a meeting that you
really don't want to have it's content
you really don't want to discuss your
ability to listen to really focus and
listening is probably a little bit
challenged because you don't want to
hear it in the first place right and so
that's something that we have to be
mindful of and we have to again make a
conscious choice to listen sometimes it
may even take depending on the
circumstances sometimes it may even
simply take telling someone very
directly you are not in a position or
not in a mental space or place to really
fully listen to them at this time and
ask them if they could respectfully wait
till another time to have this
conversation
that deals with relationships more than
it deals with the public speaking
scenario but I want you to be able to
take real life tools away with you after
you leave this class not just as a
public speaker sometimes you have to be
responsible enough and own your own
stuff and ask someone to allow you a
space and to pause so that you can
listen at another time when you are more
open to listening to what they have to
say
responsible speakers know that
responsible listeners responsible
communicators know that and you have to
learn how to develop that muscle
sometimes you're going to have to ask
people to give you some time so that you
can fully listen and be present when
they want to have this discussion
I remember some years ago my last
relationship this is about maybe
12 years ago or so and my partner he
just refused to give me the space that I
needed he insisted that we talk right
now we hadn't spoken in two weeks we
were in the house together not speaking
to each other for two weeks if he
finally decided he was ready to talk but
I wasn't I was just trying to sleep
and so he insisted that I get up and
speak to him we were broken up by the
next morning officially and that he was
he had he moved out within the next two
weeks
so
he said you have to be happy all right
listening distraction one of the ways
that you can be a better listener like I
said at the start of the lecture is to
eliminate your distractions if you know
that now is not a good time simply ask
someone just to wait a minute and give
you a moment to finish what you're
working on and finish what you're doing
so that you can focus
sometimes it's not about that sometimes
it's just you know
especially now in this social media
World we're constantly with the tick
tock constantly with the Instagram
constantly with the reels constantly
with the Facebook constantly with um the
YouTube or whatever it is we are doing
it I don't think we're even thinking
about it I think we're just doing it
we're just doing it without even
thinking right and so again
we have to be mindful and to eliminate
our distractions
if we want to be good listeners really
and truly we have to know how and learn
how to eliminate our distractions
just really that simple
let's go on
let's see what else I want to talk about
that
um
okay we talked about multitasking not
doing multiple things and giving your
undivided attention to the speaker at
that moment
defensive listening
that's another one we have to discuss
it's in your chapter and really it deals
with like feeling like you already know
what they're going to say
have you ever even been in a
conversation and again this may not
happen as much in public speaking but
but it could actually it does
um
usually in a one-way Direction but it
does happen but let's take a
conversation for a moment in a
conversation have you ever been in
conversation with someone and somebody
it could be you or the other person
before that person can even get it get
going someone says oh I know exactly
what you're about to say
you're scripting how do you know what
they're about to say they didn't even
say it yeah maybe you do know maybe you
are in tune to that person and maybe you
do know what they're going to say but
don't they still have the right to say
it without interruption
don't they still have the right to
actually say it without being
interrupted to say it in their own
special and unique way yeah
defensive listening you already know
what they're going to say and you've
already determined this is where you are
in fact that happens frequently people
are instead of listening they are
listening not to hear or rather not to
understand but they are listening solely
to know their own response that is a
form of defensive listening you're not
hearing you're not listening in order to
get an understanding but rather you are
listening simply
to craft your next reply to craft your
response
people deserve your fool and undivided
attention without any barriers and
without any
um second guessing or defensiveness on
your part be open fully for real be open
and listen to what is being said without
thinking you already know what they're
going to say
years ago I had a student when I came
into the room
I saw him and I just knew who he was
I may have even told you guys the story
in a different lecture I can't remember
but I looked at him I sized him up and I
already made my assumptions about what
kind of person he was and what kind of
student he would be I was so wrong let's
you know long story short I was really
wrong
but that first day when he raised his
hand I didn't want to hear from him
because I already knew I knew what he
was going to say and again I was so
wrong so far from the truth
he wasn't anything like I thought
including what he had to offer and say
in the classroom
one it's a good lesson on not judging a
book by its cover and then additionally
it's also a good lesson to remind us be
open-minded that's one of the key
Hallmarks of being a good listener being
open-minded
also
learning to overcome cultural barriers
this could be
um
dealing with people with accents
which I'm going to come to in a moment
this could be dealing with uh people who
have different belief systems than your
own right in those cultural ways you
have to be willing to work through to
overcome those biases and those barriers
now here's a question for you guys I
wish we were together so we could
discuss it but here's a question
do you have an accent
better yet I want everyone who's
watching this video at this moment raise
your hand if you have an accent
if you're watching this video right now
right now at this moment if you have an
accent raise your hand
I hope that your hand is raised because
you indeed in fact do have an accent yes
you you you have an accident
now how do I know that's true
because we all have an accent
if you are amongst your family your
peers
your language sayings
of course you may not sound like someone
who has an accent
but if you any of you all of you move
outside of that community of speakers
you will now possess an accent to the
next community in which you find
yourself we all have an accent
everyone who's watching this video
should have their hand raised
remember that when you're talking about
those people with accents we all have
one
we all have an accident
and sometimes we need to learn how to
show Grace to others because to someone
else you sound funny
believe it or not to someone else you
sound fun
keep that in mind
and
active listening
so in order to once you have decided to
listen you have now moved into what we
call active listening and there are a
few ways that you can engage active
listening the book identifies a few okay
identify your listening needs identify
why listening will help you make an
action statement a goal a listening goal
and
assess your goal achievement have you
met that goal
how can you also develop active
listening sit on the edge of your seat
give eye contact Direct to the speaker
take notes
listen
remove distractions create a goal if
they don't tell you what you're going to
know by the end of that discussion or
what you should be able to do set that
goal for yourself
I want to leave out of here knowing
what bank I can go to for a loan I want
to leave out of here knowing what agency
to call to get my
business license
I want to leave out of here knowing more
about the culture of the new immigrants
who are who recently arrived in my area
I want to know that is your goal
and so the whole time that you're
listening you're listening with
intention so that you can gain the
information and the knowledge you need
to meet that particular goal that you
set for yourself in this listening
opportunity
yes all right I think that covers
everything that we need to cover for
listening
um that's it this has been lecture 11 on
listening and stay tuned because again
another lecture is coming I'll see you
soon
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