Problem Solving Techniques - how to solve problems in the workplace in 6 easy steps

Summary

This video outlines a six-step method for effective problem-solving in the workplace, reframing perceived problems into actionable solutions. The steps include identifying the perceived problem, measuring its impact, brainstorming potential causes, validating those causes, generating and implementing effective solutions, and finally verifying that the problem has been resolved. By focusing on process rather than people, this approach encourages teamwork and drives improvement, ultimately positioning you as a leader within your organization. Emphasizing the importance of data and collaboration, this technique aims to foster a proactive and solutions-oriented work environment.

Takeaways

• 😀 Effective problem-solving is crucial for workplace success and leadership recognition.
• 📝 Begin by defining the perceived problem in a measurable way.
• 📊 Collect data to confirm the existence and significance of the problem.
• 🤔 Brainstorm potential causes of the problem with your team.
• 🔍 Test the identified causes to determine their actual impact on the problem.
• 💡 Focus on generating solutions that are cost-effective and easy to implement.
• ✅ Always verify that the implemented solution effectively resolves the problem.
• 🔄 The process allows for revisiting earlier steps to ensure root causes are understood.
• 💰 Financial implications are important; communicate any cost savings from solving the problem.
• 👥 Remember that most workplace issues arise from processes, not individuals, fostering a culture of teamwork.

Q & A

What is the primary focus of the video transcript?

The video focuses on a six-step problem-solving technique that helps individuals effectively address perceived problems in the workplace.

Why does the speaker prefer to call issues 'perceived problems'?

The speaker prefers this term because it emphasizes that these issues are often based on perception rather than being real, measurable problems.

What is the first step in the problem-solving process?

The first step is to clearly define the perceived problem by answering specific questions about what, when, how, where, and who is affected by the issue.

How can one prove the significance of a perceived problem?

One can prove the significance by measuring the impact of the problem, using data to show the gap between the current situation and customer expectations or business outcomes.

What technique does the speaker suggest for identifying potential causes of a problem?

The speaker suggests brainstorming with the team to generate a list of potential causes, categorizing them as 'input X's' and 'process X's' that may affect the desired output.

What is the importance of the 80/20 rule in this context?

The 80/20 rule states that 80% of problems are typically caused by 20% of inputs, emphasizing the need to focus on identifying and addressing the most significant causes.

How should solutions be selected according to the speaker?

Solutions should be chosen based on their ease of implementation, cost-effectiveness, and the extent of the benefits they provide.

What final step is necessary to ensure the problem has been solved?

The final step is to remeasure the situation to confirm that the identified causes have been effectively addressed and that the problem is resolved for good.

What overarching principle does the speaker emphasize regarding people and processes?

The speaker emphasizes that the majority of people are dedicated to doing a good job and that most issues stem from processes rather than individual performance.

What should be done after successfully resolving a problem?

After resolving a problem, it’s important to communicate the results, share the benefits realized, and possibly teach others about the six-step process.