155. Can We Be Candid? How to Communicate Clearly and Directly | Think Fast, Talk Smart:...

Stanford GSB Podcasts
13 Aug 202419:00

Summary

TLDRIn this episode of 'Think Fast, Talk Smart,' host Matt Abrahams interviews Dr. Susan Rice, a visiting fellow at Stanford and former U.S. National Security Advisor. They discuss leadership, negotiation, and communication skills. Dr. Rice shares insights on effective leadership, emphasizing the importance of setting a clear vision, supporting teams, and providing candid feedback. She also reflects on her personal experiences with balancing professional and personal life, and how to handle political differences, particularly with her son. The episode highlights practical strategies for negotiation, leadership, and staying true to oneself in challenging situations.

Takeaways

  • 🎯 The podcast 'Think Fast Talk Smart' aims to enhance listeners' communication skills and seeks feedback for improvement.
  • 📊 Listeners are invited to complete a survey at fastersmarter.io/feedback to help shape future content.
  • 🎁 Incentive for survey participation includes a chance to win a signed book and podcast swag.
  • 🌟 Guest Susan Rice shares her leadership principles focusing on setting a vision, demonstrating passion, and valuing team members.
  • 🤝 Emphasizes the importance of supporting team members both professionally and in their personal lives.
  • 🔍 Stresses the significance of direct and candid communication, especially when giving feedback.
  • 🤝 Encourages seeking and accepting feedback to foster personal and professional growth.
  • 💼 Discusses negotiation strategies, highlighting the need for understanding one's own and others' bottom lines.
  • 🌈 Advises on being authentic and confident in high-stakes or diverse group settings.
  • 👨‍👩‍👧‍👦 Shares personal experience on managing political differences within family and valuing common ground.
  • 🗣️ Identifies clarity, concision, and structure as key ingredients for successful communication.

Q & A

  • What is the purpose of the listener survey mentioned in the podcast?

    -The purpose of the listener survey is to gather feedback from the audience to ensure the podcast is covering topics and featuring guests that are of interest to them. It helps the team at Think Fast Talk Smart to understand their listeners better and improve the content of the show.

  • What incentive is offered for completing the listener survey?

    -For those who choose to provide their email address after completing the survey, they will be entered into a random drawing where three people will win a signed book and other Think Fast Talk Smart Swag.

  • What is the role of Susan Rice at Stanford University?

    -Susan Rice is a visiting fellow at the Freeman Spogli Institute at Stanford and a distinguished visiting fellow at the Stanford Institute for Human-Centered Artificial Intelligence.

  • What leadership principles does Susan Rice emphasize?

    -Susan Rice emphasizes setting a clear vision and direction, demonstrating passion and commitment, and valuing people by bringing them along towards objectives. She also stresses the importance of caring for team members as human beings and supporting them in their personal lives.

  • How does Susan Rice approach giving feedback?

    -Susan Rice is direct in giving feedback. She reinforces and encourages good performance and sits down with individuals to explain what they are doing wrong and how they can improve if they are underperforming.

  • What does Susan Rice believe is important when receiving feedback?

    -Susan Rice believes that if you give feedback, you must also be able to take it. She has benefited from colleagues who have given her hard truths to help her improve and grow in her career.

  • How does Susan Rice approach high-stakes negotiations?

    -Susan Rice believes in understanding one's own bottom lines and the interests and motivations of the other party. She finds it possible to negotiate with competitors or adversaries by exploring common ground.

  • What does Susan Rice enjoy about negotiating?

    -Susan Rice enjoys the uncertainty of the outcome and the range of skills required, including intellect, humor, and charm. She finds directness effective in negotiations and appreciates the tangible outcomes and gratification when successful.

  • What advice does Susan Rice give to people who stand out as different in their work groups?

    -Susan Rice advises people to be themselves, believe in themselves, and not try to be something they're not. She shares her father's saying that if someone's prejudice is a problem, it's their problem, not hers, emphasizing the importance of mental self-esteem and not letting others define you.

  • How does Susan Rice handle political differences within her family?

    -Susan Rice handles political differences by prioritizing the shared love and common ground over disagreements. She admires her son's courage of convictions even though they disagree on many policy issues.

  • Who are the communicators Susan Rice admires and why?

    -Susan Rice admires President Obama for his relatable, clear, passionate, and emotive communication style, and Jen Psaki for her clear, direct, and effective communication as a White House spokesperson.

  • What are the three ingredients for successful communication according to Susan Rice?

    -Susan Rice believes the key ingredients for successful communication are clarity, conciseness, and having a structured message that is mindful of the audience.

Outlines

00:00

📊 Survey Request and Podcast Introduction

Matt introduces the Think Fast Talk Smart podcast and emphasizes the importance of listener feedback. He encourages listeners to take a quick survey at fastersmarter.io/feedback, with a chance to win signed books and other swag. The podcast aims to address relevant communication topics and guests. Matt then shifts to the main topic of the episode, welcoming Dr. Susan Rice, a visiting fellow at Stanford and former national security advisor, who will discuss leadership and negotiation.

05:01

💼 Principles of Leadership

Dr. Susan Rice shares her views on leadership, emphasizing setting a vision, demonstrating passion, and engaging others in the mission. She believes leadership is about empowering people by giving them space and support. She highlights the importance of leaders caring for their team members personally, drawing on her own experience with President Obama during her mother’s illness. Rice explains how personal support enhances professional commitment and performance.

10:03

📢 Direct and Honest Feedback

Dr. Rice discusses her approach to giving and receiving feedback. She emphasizes the importance of being direct and clear in addressing both successes and failures. Rice prefers straightforward communication over passive-aggressive tactics. She mentions that, while she tries to be patient, she can be firm when needed. On receiving feedback, Rice shares how valuable 'tough love' has been for her personal growth, stating that accepting feedback is essential to improvement.

15:05

🤝 Strategies for High-Stakes Negotiation

Rice explains her approach to negotiating in high-stakes situations, particularly during her roles in national security and at the United Nations. She stresses the importance of knowing one’s bottom lines and understanding the motivations of the other party. By identifying common ground and being clear in her own position, Rice believes tough negotiations can lead to successful outcomes. She adds that directness and transparency work better than being elusive or untrustworthy in negotiations.

🎯 The Joy of Negotiation

Rice expresses her enjoyment of negotiation, appreciating the unpredictability and the skills it requires, including intellect, charm, and humor. She finds negotiating fun because it challenges her and provides tangible results. While many people dread negotiations, Rice highlights the satisfaction of achieving a difficult outcome. She believes that a successful negotiation can provide quick and gratifying results, which she finds motivating.

🌍 Advice for Standing Out in Diverse Settings

Rice offers advice to individuals who stand out in their workplace due to differences such as race, gender, or ideas. She encourages authenticity, advising people to stay true to themselves rather than trying to conform. She shares her father's experience as a Black professional in segregated America, reinforcing the idea that others' discomfort with one’s identity is their problem, not yours. Rice advocates for building self-esteem and resisting others' attempts to define you.

💬 Handling Political Differences within Families

Rice reflects on the political differences between herself and her son, Jake, who became a conservative and served as the president of Stanford College Republicans. Although their political views differ, they prioritize their relationship and avoid heated political debates to preserve family harmony. Rice admires her son's conviction, even though they often disagree. She emphasizes the importance of focusing on common ground in family relationships.

🎙️ Admiring Great Communicators

Rice identifies President Obama and Jen Psaki as two communicators she deeply admires. She praises Obama for his relatable, clear, and emotive style, along with his ability to write impactful speeches. Rice also admires Psaki for her skill at handling press briefings with a combination of humor, directness, and grace. Both exemplify the importance of mastering the art of communication.

📋 Ingredients for Effective Communication

Rice shares her key ingredients for successful communication: clarity, conciseness, and structure. She emphasizes that being clear and direct without unnecessary embellishment is crucial. Structuring a message helps prevent meandering and ensures the communicator stays focused. Additionally, understanding the audience is vital for tailoring the message appropriately.

Mindmap

Keywords

💡Communication skills

Communication skills refer to the ability to convey information effectively, both in personal and professional settings. The video centers on the importance of improving these skills through tools and techniques provided by Think Fast Talk Smart. Examples from the script include the host's mention of honing communication skills and the discussion with Susan Rice about leadership and negotiation, which both rely on strong communication.

💡Feedback

Feedback refers to the process of giving and receiving constructive information to help improve performance or behavior. In the video, feedback is highlighted as crucial in leadership, with Susan Rice discussing her approach to providing direct, clear feedback to her team, as well as receiving feedback from colleagues to enhance her own skills.

💡Leadership

Leadership is the ability to guide and influence a group toward achieving a common goal. Susan Rice emphasizes the importance of setting a clear vision, valuing team members, and supporting their personal and professional needs. Her leadership philosophy focuses on being direct and fostering an environment where people feel valued.

💡Negotiation

Negotiation is the process of discussing terms and reaching agreements between parties, often in high-stakes situations. In the video, Susan Rice talks about her experience negotiating with international counterparts like China and Russia, emphasizing clarity in one’s own position, understanding the other side, and finding common ground.

💡Clarity

Clarity refers to the quality of being clear and easy to understand. In the context of communication, Susan Rice and the host emphasize the importance of being clear in leadership, feedback, and negotiation. Clarity ensures that messages are not convoluted and that objectives and expectations are understood by all parties.

💡Empathy

Empathy is the ability to understand and share the feelings of others. During discussions about leadership and negotiation, Susan Rice highlights empathy as crucial for understanding the motivations and needs of others, whether it’s in the context of a team or negotiating with international leaders.

💡Self-confidence

Self-confidence is the belief in one’s own abilities and judgment. Rice touches on this concept when she talks about standing out in environments where one may feel different, advising people to remain true to themselves and not let others define their value. She also references her father’s experience in overcoming adversity with self-confidence.

💡Diversity

Diversity refers to the presence of differences within a group, including race, gender, culture, or ideas. Susan Rice addresses the challenges and importance of working in diverse environments, sharing her own experience as one of the few Black Americans or women in various rooms, and advising others to embrace their differences rather than conform.

💡Structure

Structure in communication refers to organizing one's thoughts and messages in a clear, logical way. In the video, Rice and the host talk about the importance of having a structured approach to leadership communication, ensuring that each message is concise and follows a clear flow to avoid confusion or deviation from the main points.

💡Tough love

Tough love is the practice of being candid and direct in offering feedback or guidance, even when it’s difficult. Rice discusses tough love in both giving and receiving feedback, noting how it helps her improve as a leader and how she applies this approach to her teams to encourage growth and development.

Highlights

Think Fast Talk Smart aims to improve communication skills and seeks listener feedback.

Listeners are invited to complete a survey for a chance to win a signed book and Think Fast Talk Smart Swag.

Matt Abrahams interviews Susan Rice, who discusses her leadership principles and experiences.

Leadership involves setting a vision, demonstrating passion, and bringing people together towards a common goal.

Rice emphasizes the importance of valuing team members both professionally and personally.

Supporting team members in their personal lives can strengthen the team's commitment to the mission.

Rice shares her direct approach to giving feedback, focusing on clarity and honesty.

Receiving feedback is crucial for personal and professional growth.

Negotiation requires understanding one's own bottom lines and the interests of the other party.

Rice finds joy in negotiation due to its unpredictability and the tangible outcomes.

Being direct and genuine is advised when standing out in a group due to differences.

Rice's father's advice on not letting others' perceptions define you is highlighted.

Rice discusses managing political differences with her son and the importance of family unity.

President Obama and Jen Psaki are admired by Rice for their communication skills.

Key ingredients for successful communication include clarity, concision, and structure.

Think Fast Talk Smart is produced by a team including Jenny Luna, Ryan Campos, and Matt Abrahams.

Listeners are encouraged to invest in their education through Stanford executive education programs.

Transcripts

play00:00

[SOUND] Hi Matt here,

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our goal at Think Fast Talk Smart

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is to help you hone and develop

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your communication skills, we're

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curious if we're hitting the mark.

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We've talked about feedback and

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listening many times on the show,

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and now we'd like you to share your

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thoughts about

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Think Fast Talk Smart.

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We want to make sure we're bringing

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you the topics and guests that

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are of interest to you, knowing

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more about you and the reasons you

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listen will help us a lot.

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We've created a listener survey

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that we'd like you to complete,

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it will take no more than

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five minutes,

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and it will be very useful.

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The survey can be found

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at fastersmarter.io/feedback,

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while the survey can be taken

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anonymously, if you do choose

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to provide your email address,

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we will enter you into a random

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drawing where three people will

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win a signed book and

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other Think Fast Talk Smart Swag.

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We look forward to hearing

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your ideas and input soon,

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thank you in advance for

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sharing your feedback and

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helping us, and most importantly,

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thank you for listening.

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Again, go

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to fastersmarter.io/feedback.

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[SOUND] Being direct and candid can

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help us in the most challenging of

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communication situations.

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My name is Matt Abrahams, and

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I teach strategic communication at

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Stanford Graduate School of

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Business, welcome to

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Think Fast Talk Smart The Podcast.

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Today, I am excited to speak with

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Susan Rice.

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Dr. Rice is a visiting fellow at

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the Freeman Spogli Institute at

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Stanford and a distinguished

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visiting fellow at the Stanford

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Institute for Human-Centered

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Artificial Intelligence.

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She previously served as domestic

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policy advisor for President Biden

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and was President Obama's national

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security advisor, and

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the US permanent representative to

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the United Nations.

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She is the author

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of the New York Times bestselling

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memoir, Tough Love, My Story

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of the Things Worth Fighting For.

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Welcome, I am so excited to have

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you join me today, and

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I look forward to the conversation

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we're going to have.

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>> Me to, thanks for

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having me, Matt.

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>> So, let's get started,

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you have led a variety of teams and

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organizations throughout

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your career,

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are there any specific leadership

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principles you follow or use?

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>> I think good leadership first of

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all is about setting a vision and

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a direction and hopefully,

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an ambitious target.

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It's about demonstrating passion

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and commitment to achieving

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that target and hopefully to

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energizing the folks around you.

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But to me ultimately,

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leadership is about people, it's

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about bringing others along with

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you towards that objective or goal.

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And to do that, people have to feel

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not only wedded to the mission, but

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valued in their role in

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contributing to the mission.

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So, I try very hard to find

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the best people, and then giving

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those great people the space and

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the capacity and

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the power to do what they do best.

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And give them the expectation

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that when they need direction,

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or they need top level cover, or

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they need somebody to blast through

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the barriers, or

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consummate whatever it is,

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that they know when and how to seek

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that direction for me as a leader.

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But I've also discovered that for

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people to feel valued and

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willing to give their utmost,

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they've got to know that their

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leaders, their teammates

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care about them as human beings.

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And so, to me, that means that they

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need to know that their personal

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lives come first.

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When the people we need and

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love need us most, that it's okay

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to be there, and that the team will

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fill in behind you and support you,

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whether you're the most senior

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person on the team, or

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the most junior person on the team.

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When I was national security

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advisor, my mom was very ill, and

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she actually passed in the last

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month of the Obama administration

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and President Obama

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very much led the same way.

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He was a dad,

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he was a real human being, and

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he gave me the license to do what I

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had to do to be able to support my

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mom even as I was doing my job 24/7

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as national security advisor.

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And that's the same way that I

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tried to lead my teams and

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give everybody on the team that

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same grace.

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>> I appreciate you sharing that

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personal story, thank you,

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I think it demonstrates the type

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of leadership that you believe in.

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It sounds like it's about finding

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the right people, setting standards

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and mission vision, and

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really supporting them both in

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their professional work, but

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also in their personal lives.

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I'm curious,

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I can imagine giving feedback,

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both positive and constructive,

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is part of that,

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how do you approach feedback?

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>> Giving it or getting it or both?

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>> I'll take both, but

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I'm curious about the giving part.

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>> I'm very direct, and I think

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the folks I work with expect that

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what they see is what they get.

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I don't believe in playing games

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and going around people and

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being passive aggressive and

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all of that stuff.

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I shoot straight, and if somebody

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is doing particularly well,

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I want to reinforce that and

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encourage it, especially if there's

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been real progress.

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If somebody is screwing up,

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I'll sit them down and

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explain what they are doing wrong,

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what the expectations are, and what

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I think they need to do better.

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And I will try to the best of my

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ability to do that, especially in

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the first instances [LAUGH], in

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a patient and kind, if not always

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gentle way, but I'm not averse to

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being more forceful if my sense

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is that there's not an interest or

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an effort at remediation.

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>> I hear in your answer

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to your leadership approach and

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to your giving feedback that being

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very clear, helping prioritize, and

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being supportive when appropriate

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are part of that.

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>> Being candid, and you asked

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about receiving feedback by

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the same token, [LAUGH] if you give

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it, you got to be able to take it.

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And so, I've really benefited at

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various stages of my career from

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colleagues who've been,

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as I would say, kind enough to give

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me the hard truths, or the tough

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love or whatever you want to call

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it to enable me to be better and

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help me to recognize where I'm

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falling short.

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>> I think that's really important

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that people not only take

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the feedback but seek it out.

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>> Yeah. >> And that's how we get

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better.

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My favorite song from the musical

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Hamilton is in the room where it

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happens, and you definitely have

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been in many of those rooms.

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What insights can you provide into

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how best to negotiate in high stake

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situations?

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>> Drawing in particular on my time

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in national security at the United

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Nations where, for example,

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I was negotiating regularly with

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the Chinese and the Russians and

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other complicated interlocutors on

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security council resolutions or

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the like, or as national security

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advisor negotiating arrangements

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with foreign governments.

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I think very important to

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understand in the first instance

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what one's own bottom lines are,

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what do I need to walk away with,

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must have in order for

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this to be successful or

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acceptable outcome for the people

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I'm negotiating on behalf of.

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But equally important to try to

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understand the interests and

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the motivations and

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to the extent possible the bottom

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lines of the people on the other

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side of the table.

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Believe it or not, it's possible to

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negotiate tough things with

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competitors or adversaries, if

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there's a willingness to understand

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what is making the other side tick,

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what they view as their must-haves,

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and then trying to explore whether

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there's any way to get to common

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ground.

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>> It sounds like to me that in

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your approach to negotiation,

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it's first about clarity in your

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own position, a bit of empathy to

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understand other people's position.

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And I really like that idea of

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anchoring the bar high, and

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that buys you some

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room to actually move around.

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So, those are some levers that

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you can pull to help

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move the negotiation.

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>> I love negotiations, so

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much fun.

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>> Tell me more about that, so

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in all the roles you had,

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do you find negotiation enjoyable?

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>> I learned in doing it,

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that I really enjoyed it.

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What's fun about negotiating is

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that you're not ever

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sure where you're going to end up.

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It requires a whole range of skills

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from intellect to a little bit of

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canny to all of the things

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I just described, humor, charm.

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I find that as a direct person,

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being direct in negotiations

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actually works much better than

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being somebody who's perceived as

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slippery or

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elusive or untrustworthy.

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And then when you succeed,

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the product is there tangible, and

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the gratification is significant,

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so I just find it fun.

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>> The reason I was curious

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is a lot of people I talk to

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don't like negotiating, they'd

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like to avoid it if they could, and

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it's interesting to hear that for

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you, it's something that's exciting

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because it gets to leverage some of

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the skills that you appreciate and

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have honed.

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>> I like the outcomes of when you

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can get somewhere that's hard that

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you didn't know that you could get

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to, and what you come out

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with is tangible and it's not quite

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immediate gratification, but

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it's relatively quick tangible

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gratification.

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>> Well, I appreciate that, and

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I think it might be motivational to

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many people for

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whom negotiation is hard or

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something they try to avoid.

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What advice can you give to

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people who find themselves

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in situations where they stand

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out as different from others in

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the groups that they work in?

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Be it because of their ideas,

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their gender, their race,

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cultural background, etc.

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You've worked with so

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many people who are different,

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what advice do you

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give to people in those situations?

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>> This may sound simple and trite,

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but I think people do best when

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they are themselves and believe in

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themselves, and they're not trying

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to be something that they're not.

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I've spent much

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of my career as one of the only, or

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one of the few black Americans in

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the room, or woman in the room, or

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I could spend a lot of time

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being anxious about that,

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and maybe trying to trim my sails,

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or fit in, or in some other way,

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adapt myself to that environment.

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And I find one that's not very

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genuine, but more importantly,

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it's not very comfortable,

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and I'm not bringing my best if I

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were to do that, and so

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my dad used to have a saying that I

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really have taken to heart.

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And he was talking about

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his experience growing up in

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the segregated south and

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serving in the segregated army

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air force during World War II, and

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then trying to break into

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the professional world as a PhD in

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economics in the 1950s when there

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were very few African Americans.

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And his whole career was one of

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sort of having to be the first or

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the second through any given door,

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and he had a saying which was,

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if my being black is going to be a

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problem, it's going to be a problem

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for somebody else and not for me.

play10:42

Meaning that if somebody is trying

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to make him feel uncomfortable or

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inferior or in some other way

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unwelcome in a given setting.

play10:54

First of all,

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it's about understanding why that

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person is doing that,

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they're doing that because of their

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own insecurities and

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all likelihood, or their own needs

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to make another person feel small.

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And you have an option of embracing

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their definition of you as your own

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or trying to resist that and

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building the muscles of mental

play11:14

self-esteem.

play11:16

And not letting other people define

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you for you, and

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that was something that my parents

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beat into my head and my heart, and

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I think it's helped me quite a bit

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as I've been in environments where

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I may not have been an obvious fit

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in the first instance.

play11:35

>> That notion of not letting other

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people define us I think is a very

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powerful notion for

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many people in many situations,

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I appreciate you sharing that.

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Before we end, I'd like to ask you

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three questions,

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one I'm going to create just for

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you and the two others are similar

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that I ask people across all these

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interviews, are you up for that?

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>> I will do my best.

play11:52

>> Excellent,

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I've heard you tell this story once

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live and once elsewhere about some

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differences of opinion that

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exist in your own family.

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Would you share for our audience

play12:01

how your son, a Stanford

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student alum, had a different,

play12:04

perhaps political orientation at

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least while here versus yours.

play12:08

And how did you negotiate that and

play12:09

how did you manage that?

play12:11

>> Well, my eldest child is my son,

play12:13

Jake, as we call him, but

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his given name is John, has always

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been really interested in events

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around him in the world, and as he

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got older in politics and policy,

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growing up in Washington D.C,

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as he did with our family and

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where I grew up.

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And yet somehow along the way,

play12:34

somewhere in his early to

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mid-teens, having once upon a time

play12:39

campaigned with me in the snows

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of New Hampshire for Barack Obama,

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he evolved into a rather

play12:45

conservative political mind.

play12:49

And when he got here to Stanford

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after a year or so,

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ended up as president of

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Stanford College Republicans and

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stayed in that role through

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most of his time at Stanford, and

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he was not a shy and

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retiring version of the President

play13:04

of Stanford College Republicans.

play13:06

He was outspoken and unabashed,

play13:08

and sought out debate and

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engagement with the Stanford

play13:11

College Democrats, with other

play13:13

people of different persuasions.

play13:15

He brought the conservative

play13:17

speakers to campus, some of whom

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would not have been anything like

play13:21

my cup of tea, and that was

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challenging because I had by that

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time a certain image nationally,

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and he had a very different one.

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And because of that, there was some

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national attention or national news

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media particularly on the right who

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thought this was quite delightful.

play13:37

But we are very close,

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and I love both my children as

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deeply as it's possible to do so.

play13:45

But we just disagree on a lot

play13:46

of policy issues, not all of them,

play13:49

but a lot, and we vote differently.

play13:52

But I'm proud of him because he has

play13:54

the courage of his convictions, and

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it takes guts, and I admire that,

play13:58

but nonetheless we continue to

play14:00

disagree strenuously on many things

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and times it can get contentious.

play14:05

Now that he's grown up,

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out of home, married,

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working, all that stuff,

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I don't get to see him that much.

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So, I try really

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hard not to squander the time that

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we have arguing about politics, but

play14:17

it's a situation that I think many

play14:20

people are familiar with.

play14:21

In our family,

play14:22

we try to prioritize the things

play14:24

that we share in our love over our

play14:26

political differences.

play14:28

>> So, finding that common ground,

play14:30

I can't imagine where

play14:31

he gets his confidence and

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his strong, >> From his dad.

play14:34

>> Okay. >> [LAUGH] >> I see that,

play14:36

it must be, it must be.

play14:37

I'll be very curious to get your

play14:38

answer to question number two,

play14:40

who is a communicator that you

play14:41

admire and why?

play14:43

>> Well, I'm going to give two

play14:44

probably predictable answers, but

play14:46

they're honest answers.

play14:47

>> Sure. >> Obviously,

play14:48

really admire President Obama as

play14:50

a communicator.

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He has an extraordinary ability to

play14:54

be relatable and clear, and

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passionate and funny and

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emotive and all of these things at

play15:01

different ways at different times.

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And as a writer himself,

play15:06

he spends time on his spoken words,

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and I think is really reflected

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in how he comes across, so

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he's top of the list.

play15:16

Another is a friend and

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multiple time former colleague

play15:19

of mine who I admire enormously for

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her communications skills,

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Jen Psaki, who most people know

play15:25

as President Biden's first

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White House spokesperson.

play15:29

And now she's a anchor on MSNBC.

play15:33

But the reason I admire her is,

play15:35

I don't think I've ever seen

play15:38

a spokesperson with such clear,

play15:41

direct, plain English way of

play15:44

communicating, but also,

play15:46

she parried the press so

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expertly with humor and

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forcefulness when needed, but grace

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and just watching her dance at that

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podium was just brilliant and fun.

play16:00

>> I hear in both of those

play16:02

responses a respect for

play16:03

people who take the art of

play16:05

communication very seriously and

play16:07

work on their abilities.

play16:10

My final question for you,

play16:11

what are the first three

play16:13

ingredients that go into

play16:14

a successful communication recipe?

play16:17

>> I think being able to be clear,

play16:20

not convoluted, not overly flowery,

play16:23

just clear and direct and

play16:25

on point is certainly one, being

play16:27

concise when that's appropriate,

play16:30

and none of us are perfect at that,

play16:33

but I think that's helpful.

play16:36

And then having a structured

play16:37

message so

play16:38

that you've given some thought to

play16:40

what it is you're trying to say and

play16:42

the key points you're trying to get

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across, not meandering,

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not veering, not getting off track.

play16:48

And I think if you have a structure

play16:50

to your thinking and

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to your message, if you can deliver

play16:53

it without a lot of diversionary

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flourish and just to be mindful of

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who it is you're talking to, your

play17:00

way of communicating in one venue

play17:02

might differ from that in another.

play17:05

But I think the key ingredients

play17:06

are usually constants.

play17:09

>> The notion of clarity,

play17:11

concision, structure and

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knowing your audience so

play17:14

well summarize the advice that

play17:16

we have heard across many episodes.

play17:19

Thank you very much for this

play17:20

opportunity to chat your candor,

play17:22

your directness and your role

play17:24

modeling, the specific behaviors

play17:26

that you preach and live your life

play17:28

by were really, really powerful.

play17:30

I appreciate your time and for

play17:32

your insight.

play17:32

>> Thank you, Matt, it's been fun.

play17:34

>> Thank you. [MUSIC]

play17:36

Thank you for joining us for

play17:38

another episode of

play17:39

Think Fast Talk Smart, The Podcast.

play17:41

To learn more about effective

play17:43

leadership, listen to Episode

play17:45

35 with Jeff Emilt.

play17:47

This episode was produced by

play17:49

Jenny Luna, Ryan Campos, and me,

play17:51

Matt Abrahams.

play17:53

Our music is from Floyd Wonder,

play17:55

with thanks to

play17:55

Podium Podcast Company.

play17:57

Please find us on YouTube and

play17:59

wherever you get your podcasts,

play18:01

be sure to subscribe and rate us.

play18:04

Also follow us on LinkedIn and

play18:06

Instagram, and

play18:07

check out fastersmarter.io for

play18:09

deep dive videos,

play18:10

English language learning content,

play18:13

and our newsletter.

play18:14

[MUSIC]

play18:17

Hi, Matt here, quick question for

play18:19

you, when was the last time you

play18:21

took a step back from your daily

play18:23

life and took the time to invest in

play18:26

yourself and your education?

play18:28

For a lot of us,

play18:29

it's been a long while, but

play18:31

here's the truth,

play18:32

great leaders never stop learning.

play18:35

If this sounds like you,

play18:36

I encourage you to explore Stanford

play18:38

executive education programs.

play18:41

These programs are jam packed with

play18:43

insights from Stanford GSB

play18:44

professors, and

play18:45

bring together top leaders like you

play18:48

from all around the globe.

play18:50

Explore Stanford executive

play18:53

education programs now at

play18:55

grow.stanford.edu/learn [SOUND].

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