What Is Professionalism?

College Of Physiotherapists of Ontario

28 May 201501:18

Summary

TLDRProfessionalism, as emphasized in the script, is a multifaceted commitment to patient care, exceeding expectations, and accountability. It involves caring deeply about one's work, earning the trust and respect of patients and colleagues through ethical actions, and providing excellent, empathetic care. The speaker highlights the importance of advocating for patients, acting in their best interests, and presenting oneself as a knowledgeable and compassionate expert, thereby ensuring patients feel confident in their care.

Takeaways

🔑 **Patient-Centric Approach**: Professionalism is about prioritizing patients' needs and exceeding their expectations.
🔐 **Accountability**: It involves being responsible for one's actions and maintaining trust.
💖 **Caring Attitude**: Caring about the work and its impact on patients is a cornerstone of professionalism.
🤝 **Building Trust and Respect**: Earning the trust and respect of patients, colleagues, and the community is essential.
🛠️ **Application of Knowledge and Skills**: Utilizing expertise to serve others, particularly in patient care.
👥 **Collaborative Care**: Working in partnership with patients to help them achieve their health goals.
🏃 **Going the Extra Mile**: Advocacy and providing additional support to patients like one would for loved ones.
🧭 **Ethical Conduct**: Acting in the best interests of patients and making tough, ethical decisions.
🌟 **Excellence in Care**: Providing top-notch care with respect, honesty, and integrity.
🌐 **Professional Presentation**: Presenting oneself in a way that instills confidence in patients.

Q & A

What does the speaker believe professionalism means in the context of their work?
-The speaker believes professionalism means putting patients' needs first, exceeding expectations, being accountable, caring about one's work, and earning the trust and respect of patients, colleagues, and the community.
How does the speaker define the role of knowledge, skills, and judgment in professionalism?
-The speaker defines the role of knowledge, skills, and judgment as essential tools used in the service of others, particularly in meeting, assessing, and treating patients in a kind, empathetic, and well-informed manner.
What does the speaker consider as going the extra mile in terms of professionalism?
-The speaker considers going the extra mile as advocating for the patient, acting in their best interests, and thinking of others before oneself, similar to how one would with their loved ones.
How does the speaker describe the importance of ethical behavior in professionalism?
-The speaker emphasizes the importance of ethical behavior by stating that professionalism is about making tough choices, acting ethically, and doing the right thing every time.
What is the speaker's view on how a professional should present themselves to the world?
-The speaker believes that a professional should present themselves in a way that makes the patient feel confident that they are in good hands, with respect, kindness, and expertise.
What does the speaker suggest is the key to earning the trust of patients?
-The speaker suggests that the key to earning the trust of patients is through professionalism, which includes caring about what one does and how one does it, and successfully meeting the patients' goals.
How does the speaker relate professionalism to the concept of serving the client?
-The speaker relates professionalism to serving the client in the way they themselves would want to be served, with respect, kindness, and expertise.
What are the core values the speaker associates with professionalism in their field?
-The core values the speaker associates with professionalism include respect, kindness, expertise, honesty, integrity, and providing excellent care.
How does the speaker view the role of empathy in professional interactions with patients?
-The speaker views empathy as crucial in professional interactions, stating that it's important to work with patients in a kindly, empathetic, and well-informed manner.
What does the speaker believe about the ability of physiotherapists to embody professionalism?
-The speaker believes that physiotherapists excel in professionalism, implying that they are particularly adept at embodying the qualities and behaviors described.
How does the speaker describe the importance of integrity in their profession?
-The speaker describes the importance of integrity as a fundamental aspect of professionalism, emphasizing the need to demonstrate honesty and act with integrity at all times.

Outlines

00:00

🩺 Professionalism in Healthcare

The speaker emphasizes the importance of professionalism in the healthcare field, particularly from a physiotherapist's perspective. They define it as prioritizing patient needs, exceeding expectations, and demonstrating accountability. Professionalism is characterized by caring, earning trust and respect, and using knowledge and skills to serve others. It involves treating patients with kindness, empathy, and informed care, working collaboratively towards their goals. The speaker also highlights the importance of advocating for patients, acting in their best interests, and making ethical decisions. They stress the need to present oneself in a way that instills confidence in patients, ensuring they feel they are in capable hands. The summary underscores the values of respect, kindness, expertise, and integrity as the cornerstones of professional conduct in healthcare.

Mindmap

Keywords

💡Professionalism

Professionalism is defined as the conduct, aims, and qualities that characterize or mark a profession or a professional person. In the video's context, it is the core value that guides the behavior and actions of a physiotherapist, emphasizing the importance of putting patients' needs first, exceeding expectations, and demonstrating accountability. The script repeatedly mentions professionalism, highlighting its multifaceted nature, including caring, ethical behavior, and the pursuit of excellence in patient care.

💡Accountability

Accountability refers to the obligation to report, explain, and be responsible for one's actions. In the script, it is presented as a fundamental aspect of professionalism, where the physiotherapist is expected to be responsible for their decisions and actions, ensuring they always act in the best interest of their patients. It is exemplified by the commitment to earning trust and respect through consistent and reliable service.

💡Trust

Trust is the reliance on the integrity, strength, ability, or surety of a person or thing. The video script emphasizes the importance of building trust with patients, colleagues, and the community. It is portrayed as a result of professionalism, where the physiotherapist's actions and behavior instill confidence in others, allowing them to believe that they are in good hands.

💡Respect

Respect is a feeling of deep admiration for someone elicited by their abilities, qualities, or achievements. In the context of the video, respect is not just a feeling but an action, demonstrated through the way the physiotherapist serves their clients. It involves treating patients with dignity and ensuring that every interaction is marked by kindness and consideration.

💡Empathy

Empathy is the ability to understand and share the feelings of another. The script mentions treating patients in an empathetic manner, which means being able to put oneself in the patient's shoes and respond with compassion and understanding. This is crucial for building rapport and ensuring that the patient feels heard and supported throughout their treatment.

💡Knowledge

Knowledge refers to the facts, information, and skills acquired through experience or education. In the video, the physiotherapist's knowledge is highlighted as a tool for serving others, indicating that a deep understanding of their field is necessary to provide effective and informed care to patients.

💡Skills

Skills are the abilities and competencies acquired through training and experience. The script mentions using skills in the service of others, implying that the physiotherapist must not only possess the technical abilities required for their job but also apply them effectively to meet the needs of their patients.

💡Judgement

Judgement refers to the ability to make considered decisions or come to sensible conclusions. The video script implies that a physiotherapist must use sound judgement when assessing and treating patients, ensuring that their decisions are based on a thorough understanding of the patient's condition and the best available evidence.

💡Advocacy

Advocacy is the act of supporting or arguing for a cause or policy. In the script, the physiotherapist is described as going the extra mile to advocate for their patients, which involves actively promoting their well-being and interests, much like one would for their loved ones.

💡Ethics

Ethics refers to the moral principles that govern a person's or group's behavior. The script emphasizes acting ethically and doing the right thing every time, which is a cornerstone of professionalism in the field of physiotherapy. This involves making decisions that are in line with professional standards and the best interests of the patient.

💡Integrity

Integrity is the quality of being honest and having strong moral principles. The video script mentions demonstrating honesty and integrity as part of professionalism, which means being truthful in all interactions and maintaining a standard of ethical conduct, even when no one is watching.

Highlights

Professionalism means putting patients' needs first and exceeding expectations.

It involves accountability and caring about one's work and its execution.

Professionalism is about earning the trust and respect of patients, colleagues, and the community.

Utilizing knowledge, skills, and judgment in service of others is a key aspect of professionalism.

Meeting, assessing, and treating patients with kindness, empathy, and information is crucial.

Working collaboratively with patients to help them achieve their goals demonstrates professionalism.

Going the extra mile and advocating for patients shows a high level of professionalism.

Acting in the best interests of patients and prioritizing their needs is essential.

Serving clients with respect, kindness, and expertise reflects professional behavior.

Presenting oneself in a way that instills confidence in patients' care is part of professionalism.

Making tough choices and doing what is necessary is a mark of a professional.

Ethical actions and doing the right thing consistently are hallmarks of professionalism.

Providing excellent care with respect and demonstrating honesty and integrity are important.

Physiotherapists are noted for excelling in professionalism.

How one presents oneself to the world is a reflection of their professionalism.