Objetivos de Desempenho l Série Gestão da Produção l Canal Produzindo - Aula Eng de Produção #003

Summary

In this lesson, we explore the five classic performance objectives that apply to any organization: flexibility, reliability, quality, speed, and cost. These objectives serve as parameters for measuring results and projecting future scenarios. The video explains how flexibility relates to the ability to diversify products, reliability emphasizes fulfilling agreements with clients and within departments, quality pertains to meeting established process standards, speed addresses the time efficiency of various operations, and cost focuses on effective cost management. The lesson emphasizes the importance of defining clear metrics and using tools like polar charts to evaluate and compare performance across organizations.

Takeaways

• 😀 The five classic performance objectives developed by Nigel Slack are widely recognized and can be applied to any organization.
• 😀 Flexibility is a crucial objective, referring to an organization's ability to diversify products or services (e.g., different SKUs) and switch between them efficiently.
• 😀 Reliability, often referred to as punctuality in modern contexts, is the ability to meet commitments and deadlines, both internally (within departments) and externally (with clients).
• 😀 Quality in performance objectives is related to process standardization and ensuring tasks are completed according to defined parameters. It’s about meeting established quality standards.
• 😀 Speed is a critical objective, highlighting the importance of completing tasks and production processes quickly, but it must be measured within context (e.g., the time to build a house vs. a phone).
• 😀 Cost management doesn't simply mean spending less; it involves good practices in cost control and achieving an efficient, well-managed cost structure.
• 😀 Each organization may measure performance objectives differently, as they vary by industry and context. Standardized scales such as 0-10 or 0-100 can be used to evaluate performance.
• 😀 Polar charts are an effective tool to visualize and compare performance across different objectives, aiding in scenario analysis and future projections for the organization.
• 😀 The script emphasizes the importance of setting clear objectives to help organizations track and improve their performance in various areas such as cost, speed, quality, and reliability.
• 😀 The script encourages viewers to download exclusive materials and offers support for implementing performance metrics in organizations, further promoting engagement and learning.

Q & A

What are the five classic performance objectives mentioned in the script?

The five classic performance objectives are flexibility, reliability, quality, speed, and cost. These objectives help evaluate an organization’s performance and project future scenarios.

What does flexibility as a performance objective refer to?

Flexibility refers to the ability of a production system to diversify its products or services (SKUs), such as producing various flavors of juice or different sizes of a product, and to adapt quickly to changes.

How does reliability relate to performance objectives?

Reliability is about fulfilling commitments made between parties. This can be divided into internal reliability (between company departments) and external reliability (between company and customer or supplier). It ensures that agreements are honored, such as timely deliveries or maintenance schedules.

What is the difference between internal and external reliability?

Internal reliability refers to fulfilling agreements within the organization, such as maintenance teams meeting their deadlines. External reliability involves meeting agreements with customers or suppliers, such as delivering products on time as agreed.

How does quality factor into performance objectives?

Quality as a performance objective is defined by how well tasks are performed according to predefined standards, referred to as process quality. It ensures that products or services meet the expected specifications and standards.

What is the importance of speed as a performance objective?

Speed refers to the time it takes to complete a particular process, such as manufacturing a product or building a structure. It is essential for comparing the efficiency of different production systems and meeting customer expectations on time.

How does the cost objective influence organizational performance?

The cost objective is not about spending less, but about effectively managing costs through practices like inventory control, demand forecasting, and maintaining budget adherence. It ensures the organization’s operations are cost-efficient while meeting its goals.

Why is it important to measure each performance objective separately?

Each performance objective, such as flexibility, reliability, and speed, has a unique unit of measurement and different organizational practices. Measuring them separately allows for more precise evaluations and comparisons between different performance areas.

What is the role of checklists in evaluating performance objectives?

Checklists are used to track the progress of each performance objective on a scale, such as 0 to 10 or 0 to 100. These scales help to quantify performance and assess how well each objective is being achieved.

How can the polar graph tool be used to assess performance objectives?

The polar graph tool is used to visualize the achievement of performance objectives. Each objective is placed on a separate axis, and the performance is marked on the graph, helping to compare different scenarios and track progress across multiple objectives.