Kuliah Negosiasi : Cara Berbicara

Summary

This video emphasizes the critical role of tone and intonation in effective communication, especially during negotiations. It illustrates how different tones—assertive, playful, analytical, and soothing—can significantly influence the listener's perception and reaction. The speaker provides practical examples and stresses the importance of adapting one's communication style to the medium used, whether face-to-face, phone, or chat. Additionally, the video encourages concise communication and ending interactions on a positive note, highlighting that mastering these skills can enhance negotiation success and foster better relationships.

Takeaways

• 😀 Communication is crucial in negotiations, as how we express ourselves impacts outcomes.
• 🤔 Often, what we say may differ from our actual thoughts, leading to misunderstandings.
• 😠 The tone of our response can convey emotions such as anger or calmness, influencing how the other person reacts.
• 😊 Using a respectful tone fosters goodwill and can make negotiations smoother.
• 🎉 A playful tone can create a friendly atmosphere, making both parties feel more comfortable.
• 🔍 An analytical tone is effective when discussing non-negotiable points in a conversation.
• 😎 A cool tone can help de-escalate tense situations but should be used sparingly to avoid appearing insincere.
• 💬 Mastering various communication channels (face-to-face, phone, email, chat) is essential for effective negotiation.
• ✂️ Keep communications concise and avoid unnecessary elaboration to maintain engagement.
• 🌟 Always conclude communication on a positive note to leave a good impression and foster future interactions.

Q & A

Why is the way we communicate important during negotiations?

The way we communicate can significantly impact how our messages are received. Different tones and intonations can lead to misunderstandings or misinterpretations, affecting the overall negotiation outcome.

How does intonation affect the perception of our words?

Intonation influences how our words are perceived. For example, a high-pitched, fast tone may convey anger or frustration, while a calm, slow tone can signal respect and a willingness to engage.

What are some examples of how different tones can impact communication?

When responding to an unreasonable request from a boss, a sharp tone may suggest anger, while a gentle tone could express curiosity and openness, leading to a more constructive dialogue.

What is the recommended tone when negotiating?

A respectful tone is recommended, as it fosters a positive atmosphere and encourages cooperation. People generally appreciate being treated with respect.

How does a high tone and fast intonation affect a partner who is panicking?

Using a high tone and quick speech can heighten anxiety and tension, making the partner feel more stressed rather than calm.

What is the significance of a smile in communication?

A smile, combined with a gentle tone, can have a powerful effect, making the other person feel more relaxed and open to listening.

What are the different types of tones mentioned in the script?

The types of tones discussed include assertive, playful, analytical, and cool or relaxed tones, each suitable for different communication contexts.

When should one use an analytical tone?

An analytical tone is best used when firming up a stance on a non-negotiable point, as it demonstrates seriousness while maintaining a respectful demeanor.

What are the risks associated with using a firm tone?

Using a firm tone can sometimes come off as aggressive, potentially alienating the other party and jeopardizing the negotiation process.

How has communication changed with technology, according to the speaker?

The speaker notes a shift from primarily phone communication to various channels, including chat and email, emphasizing the importance of mastering all forms of communication to be effective.