Ich habe 1 Tag im Luxushotel gearbeitet

Summary

The video follows a day in the life of a luxury hotel employee, specifically a concierge. The narrator explores the demanding and rewarding aspects of the job, from fulfilling extravagant guest requests to managing physical and mental exhaustion. They learn about the role of a concierge, who organizes everything from private jets to sold-out event tickets, using an extensive network of contacts. The video highlights the importance of starting at a luxury hotel for career advancement and provides a behind-the-scenes look at the challenges and unique experiences in high-end hospitality.

Takeaways

• 😀 Long working hours, physical demands, and working weekends are common in luxury hotel jobs, but they are manageable if the work is enjoyable.
• 😀 Concierge services at luxury hotels handle a wide range of guest requests, from restaurant reservations to private jet arrangements.
• 😀 Concierge staff build a global network of contacts to fulfill unique guest needs, including securing tickets for sold-out events and arranging rare experiences.
• 😀 Concierge work often involves managing unusual and creative guest requests, such as finding rare puppies or organizing extravagant travel experiences.
• 😀 Some requests, such as arranging sex work, are very rare and typically avoided due to ethical and legal boundaries in the hospitality industry.
• 😀 VIP guests are prioritized, with staff going the extra mile to ensure special requests, such as securing specific restaurant tables, are fulfilled.
• 😀 Concierges often handle personal errands discreetly, including purchasing items like a specific brand of underwear or other personal goods for guests.
• 😀 The speaker gained a deeper appreciation for the complexity of luxury hotel work and the diverse roles it encompasses after their experience.
• 😀 Ruben, a trainee at the hotel, chose to start his career in luxury hotels to gain experience and advance to top-tier roles in the future.
• 😀 Starting at a high-end hotel provides valuable experience for a career in hospitality, with opportunities to transition to other roles in the industry later on.
• 😀 The importance of discretion in luxury hospitality is emphasized, with concierge staff handling sensitive requests and personal errands with care and privacy.

Q & A

What are some of the challenges of working in a luxury hotel?

Working in a luxury hotel can be demanding with long hours, physical labor, and the need to work on weekends. Employees often have to do overtime, and the work can be exhausting, leading to physical fatigue. However, for those who enjoy the work, these challenges are less noticeable over time.

How do employees in luxury hotels handle stress during their shifts?

Employees manage stress by staying focused on their tasks. The experience of handling busy shifts helps them develop resilience. For example, working for 10 hours can feel faster when the work is engaging, compared to being bored during a 6-hour shift.

What is the role of a concierge in a luxury hotel?

A concierge is responsible for fulfilling the guests' wishes, ranging from restaurant reservations to securing tickets for sold-out events or arranging private jets. They are available for requests from 7 AM to 11 PM and handle any needs the guests may have, as long as the request is legal.

How does a concierge handle difficult or unique requests?

Concierges are trained to handle a wide variety of requests, including very unusual ones. They build a network of contacts in various fields, which helps them fulfill even the most extraordinary demands, such as finding rare puppies or securing hard-to-get tickets.

Are there any limits to what a concierge can arrange for guests?

Yes, concierges have certain boundaries. For example, they cannot fulfill illegal requests, such as arranging drugs. However, they can handle almost anything else that is within the realm of possibility, like booking exclusive tickets or making unique arrangements.

What kind of networking does a concierge need to do in a luxury hotel?

A concierge must build and maintain a vast network of contacts worldwide. This network includes access to restaurant owners, ticket vendors, and other service providers, which enables them to fulfill the complex or high-demand requests of their guests.

What is an example of a VIP guest request that a concierge might handle?

An example would be a VIP guest requesting a specific table at a popular restaurant. The concierge would personally contact the restaurant owner to ensure the guest's request for a special seating arrangement is granted.

How important is discretion in the work of a concierge?

Discretion is crucial in the role of a concierge. Many guests request items or services that need to be handled privately, such as purchasing personal items or handling sensitive situations. Maintaining confidentiality is a key part of the job.

Why did the interviewee choose to work in a luxury hotel?

The interviewee chose to work in a luxury hotel because starting in such a high-standard environment offers valuable experience. It prepares employees for higher roles in the hospitality industry and can also open doors for career advancement, even if they later choose to work in less luxurious establishments.

How does starting in a luxury hotel impact one's career in hospitality?

Starting in a luxury hotel provides significant experience and insights into the hospitality industry. This background makes it easier for employees to transition into higher roles later on, as they have already been exposed to high standards of service and operations.