Gartner’s Top Tech Trends for 2023

Summary

This video explores four strategic technology trends for 2023 driving organizational and digital transformation. It highlights industry cloud platforms, which offer customizable solutions for verticals like banking and healthcare. The rise of superapps providing integrated services is discussed, along with adaptive AI systems that improve decision-making. Lastly, the importance of sustainability in technology is emphasized, predicting that by 2025, a significant number of executives will be held accountable for sustainable tech outcomes.

Takeaways

• 🌟 **Industry Cloud Platforms**: Combine cloud capabilities with customizable solutions for specific industries, enhancing business capabilities and innovation.
• 🚀 **Adaptability & Innovation**: Industry cloud platforms are more adaptable, support faster innovation, and help reduce redundancy for quicker value capture.
• 🤝 **Partnerships & Collaboration**: Goldman Sachs' partnership with AWS exemplifies how industry cloud platforms can offer advanced tools to clients.
• 📈 **Market Prediction**: By 2027, over 50% of enterprises are expected to use industry cloud platforms to accelerate business initiatives.
• 👥 **Fusion Teams**: Suggests creating teams of business technologists and IT stakeholders to understand cloud applications in business capabilities.
• 📱 **Superapps**: A trend towards mobile-first experiences, where superapps provide a broad range of services, increasing user engagement.
• 🛍️ **Consumer Experience**: Superapps aim to reduce friction in user experiences, offering a one-stop solution for various services.
• 📊 **Adaptive AI**: AI systems that learn and adapt to changes, crucial for dynamic conditions like supply chain disruptions.
• 💡 **AI Model Production**: Enterprises with adaptive AI systems are predicted to have 25% more AI models in production by 2026.
• 🌱 **Sustainability**: A growing focus on using technology to deliver sustainable outcomes, with executives being held responsible by 2025.

Q & A

What are the four top strategic technology trends for 2023 mentioned in the script?

The four top strategic technology trends for 2023 mentioned are industry cloud platforms, superapps, adaptive artificial intelligence, and sustainability.

How do industry cloud platforms add value to businesses?

Industry cloud platforms add value by combining traditional cloud capabilities with customizable solutions to support specific verticals, making them more adaptable, supporting faster innovation, and allowing for quicker value capture.

What is an example of an industry cloud platform in finance?

Goldman Sachs is partnering with AWS to offer an industry cloud platform called 'financial cloud for data', which allows clients to use the same AI tools and analytics that Goldman Sachs uses on its trading floor.

What is the predicted usage of industry cloud platforms by 2027?

It is predicted that by 2027, more than 50% of enterprises will use industry cloud platforms to accelerate their business initiatives.

What is a superapp and how does it differ from a composite mobile app?

A superapp is a platform that provides more personalized experiences through built-in miniapps covering a broad range of uses, unlike a composite mobile app which is simply a collection of different apps.

How does a superapp increase value for users?

Superapps increase value by reducing friction throughout the user experience, leading to more engagement for customers, partners, and employees.

What is the predicted daily active user rate for superapps by 2027?

It is predicted that by 2027, more than 50% of the global population will be daily active users of multiple superapps.

How does adaptive artificial intelligence differ from traditional AI systems?

Adaptive AI differs from traditional AI systems by being able to revise its own code to adjust for real-world changes that weren't known or foreseen when the code was first written.

What is the predicted impact of enterprises building adaptive AI systems by 2026?

By 2026, enterprises that build adaptive AI systems are predicted to have 25% more AI models in production than those that don't.

Why is sustainability important in the context of technology trends?

Sustainability is important as it's not only about making the IT infrastructure and solutions sustainable but also using technology to deliver sustainable outcomes for the organization and customers.

What is the predicted responsibility of executives regarding sustainable technology outcomes by 2025?

By 2025, it is predicted that 75% of executives will be responsible for sustainable technology outcomes, and 25% will have compensation linked to their sustainable technology impact.

Outlines

00:00

🌟 Strategic Technology Trends for 2023

The video script discusses four top strategic technology trends for 2023 that are driving organizational and digital transformation. The first trend is industry cloud platforms, which combine cloud capabilities with customizable solutions for specific industries like retail, insurance, and healthcare. These platforms enhance business capabilities, support innovation, and reduce redundancy. Goldman Sachs' partnership with AWS exemplifies this, offering clients an industry cloud platform for data. The script predicts that by 2027, over 50% of enterprises will use these platforms. It advises creating fusion teams of business technologists and IT stakeholders to apply cloud to business capabilities and to use industry cloud platforms to complement existing technology portfolios. The next trend is superapps, which provide personalized experiences through built-in miniapps, reducing user friction and increasing engagement. The script predicts that by 2027, over 50% of the global population will use superapps daily. Examples include Revolut, which disrupts financial services, and Walmart's Me@Walmart app for employee management. The trend highlights the need for businesses to adapt to digital-native and mobile-first experiences.

05:01

💡 Prioritizing Sustainability in Technology

The second paragraph emphasizes the importance of sustainability in technology. By 2025, it is predicted that 75% of executives will be responsible for sustainable technology outcomes, with 25% having their compensation linked to it. The mantra 'Sustainable by default' is introduced as a guiding principle for making IT organizations and their customers more sustainable. The paragraph suggests that whether the focus is on optimizing systems, scaling business, or leading digital transformation, sustainability must be a core consideration. Gartner offers actionable advice to help make informed and timely decisions regarding technology trends, ensuring that sustainability is integrated into all aspects of technology strategy and implementation.

Keywords

💡Industry Cloud Platforms

Industry cloud platforms are a blend of traditional cloud services with industry-specific solutions. They are designed to meet the unique needs of various sectors such as retail, insurance, banking, healthcare, and manufacturing. These platforms enhance business capabilities by offering adaptability, supporting innovation, and reducing redundancy. In the script, Goldman Sachs' partnership with AWS to create a financial cloud for data exemplifies how industry cloud platforms can empower clients with advanced AI tools and analytics, aligning with the video's theme of leveraging technology for strategic transformation.

💡Superapps

Superapps are not just single-purpose mobile applications but are comprehensive platforms that integrate multiple services and functionalities through mini-apps. They aim to provide seamless, personalized experiences to users by reducing friction in the user journey. The video highlights how superapps can increase user engagement and value across different demographics, including consumers, partners, and employees. An example given is the Revolut superapp, which extends beyond traditional banking to offer a broader ecosystem of services, illustrating the concept's relevance to the video's discussion on digital transformation.

💡Adaptive Artificial Intelligence

Adaptive AI refers to AI systems capable of learning and adjusting to changes in real-time, unlike static AI models. These systems can self-modify their code to accommodate unforeseen real-world variations, enhancing their decision-making capabilities. The video predicts a significant increase in the adoption of adaptive AI by enterprises, emphasizing its importance in strategic technology trends. An example mentioned is the application of adaptive AI in supply chain management to handle disruptions, showcasing its role in driving better decision outcomes and aligning with the video's focus on technology's strategic impact.

💡Sustainability

Sustainability in the context of the video pertains to the responsible use of technology to achieve environmental and social goals, beyond just IT infrastructure efficiency. It involves making technology decisions that contribute to the long-term viability of an organization and its stakeholders. The video suggests that by 2025, a majority of executives will be held accountable for sustainable technology outcomes, indicating a shift towards considering sustainability as a core aspect of technological strategy and investment.

💡Digital Transformation

Digital transformation is the process of leveraging digital technologies to create new business models and value propositions, enhance customer experiences, and optimize operations. The video discusses how strategic technology trends like industry cloud platforms, superapps, and adaptive AI are driving digital transformation across various industries. It emphasizes the need for organizations to adapt and innovate with technology to remain competitive, underscoring the central theme of the video.

💡Strategic Technology Trends

Strategic technology trends are the emerging technologies and practices that have the potential to significantly impact businesses and industries. The video identifies four key trends for 2023: industry cloud platforms, superapps, adaptive AI, and sustainability. These trends are expected to shape the technology landscape and drive organizational strategies over the next five years, highlighting the importance of staying ahead of these trends for businesses to thrive.

💡Fusion Teams

Fusion teams, as mentioned in the video, are cross-functional groups composed of business technologists and IT stakeholders. They are crucial for fostering a comprehensive understanding of how cloud technologies can be applied to enhance business capabilities. The video suggests creating such teams as a step towards leveraging industry cloud platforms, indicating the importance of collaborative efforts in driving technological innovation and transformation.

💡AI Modeling

AI modeling in the video refers to the process of developing AI systems and algorithms to solve complex problems and make predictions. It is particularly highlighted in the context of adaptive AI, where the models can dynamically adjust to new data and conditions. The video emphasizes the increasing number of AI models in production for enterprises that adopt adaptive AI systems, showcasing the significance of AI modeling in strategic technology planning.

💡Graph Analytics

Graph analytics is a technique used in adaptive AI systems to analyze and understand complex relationships and patterns within data. The video mentions its use in retraining AI models, allowing for quicker adaptation to real-world changes. This concept is integral to the video's discussion on how adaptive AI can improve decision-making by processing and learning from interconnected data points.

💡Decision Flows

Decision flows are the series of steps and processes involved in making decisions within an organization. The video discusses the need to assess and reengineer decision flows for augmented or automated decision-making, especially in the context of adaptive AI. This highlights the importance of streamlining and optimizing decision-making processes to leverage the full potential of strategic technologies.

💡Technology Investments

Technology investments are the financial and resource commitments made by organizations to acquire and implement new technologies. The video emphasizes the importance of aligning these investments with strategic technology trends to drive organizational goals and digital transformation. It suggests that understanding and prioritizing investments in areas like industry cloud platforms and superapps can significantly impact an organization's strategic positioning.

Highlights

Cloud platforms can be tailored to meet specific industry needs, enhancing business capabilities.

Industry cloud platforms combine cloud capabilities with customizable solutions for verticals like retail and healthcare.

These platforms are more adaptable, support faster innovation, and reduce redundancy.

Goldman Sachs partners with AWS to offer an industry cloud platform for financial data.

By 2027, over 50% of enterprises will use industry cloud platforms to accelerate business initiatives.

Create fusion teams to understand applying cloud to business capabilities.

Use industry cloud platforms to complement existing technology portfolios.

Superapps provide personalized experiences through built-in miniapps covering a broad range of uses.

Superapps reduce friction in user experience, increasing value and engagement.

By 2027, over 50% of the global population will be daily active users of multiple superapps.

The Revolut superapp disrupts traditional financial services by expanding its digital banking ecosystem.

Walmart's Me@Walmart app allows employees to manage work schedules and health assessments in one app.

Adaptive AI systems learn from and adapt to change, improving AI modeling in volatile conditions.

By 2026, enterprises with adaptive AI will have 25% more AI models in production.

Adaptive AI revises its own code to adjust for real-world changes not foreseen during initial coding.

Assess the readiness of decision flows for augmented or automated decision making.

Reengineer decision flows to make them flexible and capable of updating as more information is gathered.

By 2025, 75% of executives will be responsible for sustainable technology outcomes.

Sustainability in technology is about delivering sustainable outcomes for the organization and customers.

Gartner's advice helps make smarter and faster decisions regarding strategic technology trends.

Transcripts

Can cloud cater to your industry's

needs? What's so super about superapps?

How will technology drive

your strategic goals? The answers

matter to your tech investments.

Today we'll discuss how four

of the top strategic technology trends

for 2023 are driving organizational

and digital transformation today and

over the next five years.

The first trend is industry cloud

platforms.

Industry cloud platforms combine traditional

cloud capabilities with customizable

solutions to support specific verticals

like retail, insurance, banking,

healthcare and manufacturing. These

customizable solutions can add tremendous

value to your business capabilities.

They're more adaptable, support faster innovation

and let you reduce redundancy and

capture value more quickly. For

example, Goldman Sachs is partnering

with AWS to offer some clients

an industry cloud platform — financial

cloud for data.

Now those clients can use the same AI tools

and analytics that Goldman Sachs

uses on its own trading floor.

We predict that by 2027,

more than 50% of enterprises

will use industry cloud platforms

to accelerate their business initiatives.

Plan to focus on your industry

cloud platform strategy over the next year.

How can you start?

First create fusion teams of

business technologists and IT stakeholders

to foster enterprisewide understanding

of applying cloud to business capabilities.

Then, use industry cloud

platforms to complement and strengthen

your existing technology portfolio

rather than a full-scale replacement of

systems.

Make sure to create principles for

when to deploy cloud for optimization

vs. transformation of business capabilities.

Our next trend is about keeping up

with the digital-native and mobile-first

experiences.

Consumers want to order a pizza, do

their banking and start a group chat all

in the same app. And that means you need

to be ready for superapps. Superapps

aren't just composite mobile

apps. They're built as platforms

and provide more personalized experiences

through built-in miniapps that cover

a broad range of uses.

Superapps reduce friction throughout

the user experience, so they increase value

for a larger user base and provide

more engagement for customers, partners

and employees.

We predict that by 2027,

more than 50% of the global

population will be daily active users

of multiple superapps.

Over the next three years, more consumers

will engage through superapps across

industries like finance, retail

and healthcare, and workforce adoption

will gain even more traction.

Consider these examples:

The Revolut superapp is disrupting

traditional financial services by expanding

its digital banking ecosystem into

businesses where small and midsize companies

and freelancers can offer their services.

Walmart's Me@Walmart app

allows employees to manage

their work schedules, request time off,

swap shifts and attest to health assessments

all in one app.

Our third trend is adaptive artificial

intelligence. AI systems that

learn from and adapt to change

may sound like science fiction,

but we're using them already to improve

AI modeling in dynamic and volatile

conditions like supply chain disruptions.

We predict that by 2026,

enterprises that build adaptive

AI systems will have 25%

more AI models in production

than enterprises that don't.

So how does it work? Unlike traditional

AI systems, adaptive AI can

revise its own code to

adjust for real-world changes that

weren't known or foreseen when

the code was first written.

Adaptive AI learns by applying

graph analytics to retrain

AI models, allowing applications to

adapt more quickly and drive

better decision outcomes.

Adaptive AI systems require

that your current processes be reengineered,

and that's not gonna happen overnight.

These steps will help you get started —

First, assess the readiness

of decision flows for augmented

or automated decision making.

Then, build your foundation by complementing

your current AI implementations instead of a complete

overhaul. Finally, reengineer

decision flows to make them flexible

and capable of being updated as

more information is gathered.

Whatever technology trends you're focused

on, you'll need to prioritize sustainability.

Sustainability isn't just

about your IT infrastructure and solutions.

It's about how you use technology

to deliver sustainable outcomes

for your organization.

We predict that by 2025,

75% of executives will

be responsible for sustainable technology

outcomes, and 25%

will have compensation linked to

their sustainable technology impact.

Sustainable by default

must be your mantra and objective.

That means making your IT organization more

sustainable but also using

IT to help the organization, as

a whole, and your customers to

become more sustainable.

Whether you're looking to apply strategic technologies

to optimize your systems, scale your business

or pioneer digital transformation,

Gartner's actionable, objective advice

will help you make smarter and faster

decisions today, tomorrow

and into the future.