Seru Fill In The Blanks Mock Test 1 | Seru Assessment | SERU New pattern 2024

Summary

This script is a comprehensive guide for licensed private hire vehicle (PHV) drivers, focusing on compliance with regulations and ensuring passenger safety. It covers the importance of staying in contact with authorities, adhering to airport bylaws, carrying valid insurance, and maintaining vehicle licenses. It emphasizes the need for drivers to follow instructions from Transport for London (TfL), avoid engaging in aggressive behavior, and handle found property responsibly. Additionally, it highlights the role of CCTV in reducing driver threats and the expectation for drivers to provide a professional and safe service to all passengers.

Takeaways

• 🔖 Maintaining communication with licensing authorities is crucial; promptly respond to all official correspondence.
• 🛂 Familiarize yourself with airport-specific regulations, especially if you operate in or around airport zones.
• 🚗 Carry valid insurance details for the vehicle at all times to ensure compliance with transportation regulations.
• 🏷️ License discs must be displayed on both the front and rear of the vehicle as per PHV licensing requirements.
• 🔄 Understand that vehicles may need to be re-examined and ensure they meet the standards before continuing their use.
• 📜 Follow instructions provided by the licensing authority, especially concerning vehicle use for private hire purposes.
• 🚫 Do not encourage or accept approaches from individuals without a valid booking, ensuring service integrity.
• 🚫 Install CCTV to reduce threats and violence against drivers, enhancing safety within the vehicle.
• 🤝 Offer a professional and safe service to all passengers, including both locals and visitors.
• 📢 Respond to complaints and inquiries from the licensing authority in a timely and necessary manner.

Q & A

What is the first action a licensed driver should take when they receive any form of communication from their licensing authority?

The first action a licensed driver should take is to keep in contact with and respond to any letters, emails, or forms of communication from their licensing authority.

What is the correct term for the set of rules that governs airport operations, especially when booking to or from an airport?

The correct term for the set of rules is 'bylaws'.

What is required for a driver to carry in their vehicle regarding insurance whenever they are operating?

A driver is required to carry details of the vehicle's valid hire or 'insurance' policy whenever they are operating.

What happens to the vehicle license and license discs once a Private Hire Vehicle (PHV) is licensed?

Once a PHV is licensed, a vehicle license is given and license discs will be fixed to the front and rear of the vehicle.

What is the condition for a vehicle to be used as a PHV after it needs to be re-examined?

A vehicle can continue to be used as a PHV after it needs to be re-examined, but it must be re-examined 'before' it can be used again.

What instructions should a driver follow regarding the use of their vehicle for private hire purposes as per a letter from the licensing authority?

A driver should follow the 'instructions' provided in the letter from the licensing authority, which may state that the vehicle cannot be used for private hire purposes until certain conditions are met.

What is the policy regarding interacting with the public for a driver who does not have a valid booking?

A driver must not 'encourage' any member of the public to approach them or their PHV if they don't have a valid booking.

What is the procedure if a driver finds lost property while operating their PHV?

If a driver finds lost property, they should take it back to their operator, who will 'record' the property and make efforts to return it to its owner.

What does TfL expect from licensed drivers in terms of service to passengers, including visitors?

TfL expects licensed drivers to offer a 'professional' and 'safe' service to all passengers, regardless of their needs.

What should a driver do if they witness or experience something unusual or suspicious during their work?

A driver should 'be aware' of their surroundings and 'be aware' of anything that seems different, unusual, or doesn't feel right, including anyone that they think is acting suspiciously.

What is the rule regarding where PHV drivers should not stop their vehicles?

PHV drivers should 'not stop' in any place where they would cause other vehicles to stop or be a 'danger' to road users.

Outlines

00:00

🚗 Licensing and Communication with Authorities

This paragraph discusses the importance of licensed drivers maintaining communication with authorities, such as the Transport for London (TfL) and the Public Carriage Office (PCO). It emphasizes the need to respond to letters, emails, and other forms of communication promptly. The script provides a quiz format with questions and answers related to the responsibilities of licensed drivers, including adhering to bylaws, carrying valid insurance, and displaying license discs on vehicles.

05:02

🛫 Airport Regulations and Vehicle Re-Examination

The second paragraph focuses on specific regulations for airport operations, such as understanding the bylaws for booking trips to and from airports. It also addresses the requirement for vehicles to carry valid hire or insurance policies and the necessity for vehicles to undergo re-examination. The script includes a series of questions with answers that test the driver's knowledge on these topics, ensuring they are aware of the rules and procedures.

10:04

🚦 Safety Precautions and Customer Interaction

This section highlights the importance of safety and professional conduct for Private Hire Vehicle (PHV) drivers. It covers topics such as not encouraging or accepting bad behavior, installing CCTV cameras to reduce threats and violence, and the expectation from TfL for drivers to provide a professional and safe service. The script poses questions that emphasize the need for drivers to be aware of their surroundings, avoid making inappropriate comments, and maintain a safe and respectful environment for passengers.

15:07

🚦 Parking Regulations and Professionalism

The fourth paragraph delves into parking regulations, emphasizing that PHV drivers should not stop in places that could cause danger or inconvenience to other road users. It also discusses the importance of dropping off passengers safely and not in the middle of traffic. The script includes questions that test the driver's knowledge of parking signs, the consequences of traffic offenses, and the need for drivers to be aware of their professional responsibilities.

20:08

🚔 Road Safety and Driver Responsibilities

The final paragraph focuses on road safety and the responsibilities of PHV drivers. It covers the importance of being aware of one's surroundings, avoiding distractions, and the need for drivers to be cautious at all times. The script also addresses the need for drivers to be aware of the effects of medication on their ability to drive and the expectation from TfL for drivers to deliver a high standard of service to all passengers, regardless of their needs.

Keywords

💡Licensed

A 'licensed' individual or entity has been granted legal permission to perform a certain activity. In the context of the video, being licensed is crucial for operating a private hire vehicle (PHV), indicating compliance with legal standards and regulations. For instance, the script mentions that once licensed, one must keep in contact with regulatory bodies like the Transport for London (TfL), highlighting the importance of ongoing communication post-licensing.

💡PHV (Private Hire Vehicle)

A 'PHV' refers to a vehicle that is hired with a driver for private use, typically booked in advance. The script emphasizes the need for PHV drivers to carry valid hire or insurance policies, ensuring that they operate within legal and safety guidelines. This term is central to the video's theme, as it sets the stage for discussing the responsibilities and requirements of PHV drivers.

💡TfL (Transport for London)

TfL is the authority responsible for the transport system in London, including licensing of PHVs. The script mentions that PHV drivers must respond to TfL's communications, indicating the regulatory oversight that governs their operations. TfL's role is pivotal in ensuring that PHV services are conducted safely and in accordance with the city's transportation policies.

💡Bylaws

Bylaws are local regulations or rules that supplement or implement broader laws. The video script refers to bylaws in the context of airport operations, suggesting that PHV drivers must be aware of and adhere to these specific regulations when providing services to or from airports. This term underscores the need for PHV drivers to be knowledgeable about the legal framework governing their work.

💡Insurance

Insurance provides financial protection against potential losses or damages. In the script, it's mentioned that PHV drivers must carry details of a valid insurance policy, which is essential for protecting both the driver and passengers in the event of accidents or other incidents. This requirement reflects the importance of risk management in the transportation industry.

💡Vehicle License

A 'vehicle license' is a legal document that allows a vehicle to be operated on public roads. The script specifies that PHVs must display license discs on their front and rear, which is a visual indicator of the vehicle's legal operation. This keyword is significant as it ties into the broader theme of regulatory compliance for PHVs.

💡Re-examined

To be 're-examined' implies that a vehicle or driver must undergo another assessment to ensure continued compliance with standards. The script mentions that a vehicle may need to be re-examined, suggesting a periodic review process to maintain safety and legality. This term is relevant as it highlights the ongoing nature of regulatory requirements for PHVs.

💡Instructions

Instructions are directives or guidelines provided to guide actions or behaviors. The video script advises PHV drivers to follow TfL's instructions, which may include rules for vehicle maintenance, passenger service, or operational protocols. This keyword is crucial as it emphasizes the importance of adherence to guidelines in the PHV industry.

💡CCTV

CCTV stands for Closed Circuit Television, a system used for surveillance and security purposes. The script suggests installing CCTV in vehicles to reduce threats and violence against drivers, indicating a proactive approach to driver safety. This term is significant as it relates to the broader theme of safety and security measures in the PHV sector.

💡PCN (Penalty Charge Notice)

A 'PCN' is a notice issued for certain offenses, such as traffic violations. The script warns that PHV drivers can receive a PCN for parking or moving traffic offenses, highlighting the consequences of non-compliance with traffic regulations. This keyword is relevant as it reinforces the message of the importance of following traffic laws for PHV drivers.

💡Distraction

A 'distraction' is something that diverts attention from the primary task. The video script cautions PHV drivers about the dangers of distractions, which can impair awareness and decision-making abilities. This term is significant as it ties into the overarching theme of safety, emphasizing the need for drivers to maintain focus on the road.

Highlights

Maintaining contact and responding to communication is crucial post-licensing.

The correct sequence for keeping in touch with licensing authorities is 'important, TFL, other'.

Heathrow Airport has specific bylaws that drivers should be aware of for airport trips.

Drivers should carry valid hire or insurance details at all times.

Encouraging passengers to have valid booking is a must for PHV drivers.

PHV licensees must display license discs on the vehicle's front and rear.

Vehicles may continue as Private Hire Vehicles (PHV) before re-examination.

Following instructions from TFL is mandatory for PHV operations.

Drivers must not encourage the public to approach or book PHVs without a valid reason.

Accepting only those passengers who have booked through licensed London operators is required.

Found property should be returned to the operator, who will then record it.

Being aware of surroundings and unusual activities is essential for PHV drivers.

Drivers should never accept or encourage violent behavior from passengers.

Installing CCTV in vehicles can reduce threats and violence against drivers.

TFL expects licensed drivers to provide a professional and safe service to all visitors.

Drivers should respond to complaints and TFL inquiries as necessary.

Avoid making comments or jokes about someone's personal characteristics to maintain professionalism.

PHV drivers should not stop in places that might endanger road users or impede traffic flow.

Drivers must never drop passengers in the middle of the road, regardless of traffic conditions.

PHV drivers can receive Penalty Charge Notices (PCNs) for traffic offenses, including parking violations.

Understanding parking signs is crucial for knowing where and when parking is allowed.

Drivers must be careful and vigilant at all times to ensure road safety.

Being aware of professional responsibilities is key for PHV drivers.

Distractions can impair a driver's awareness and decision-making abilities.

Consulting with a doctor is necessary when taking prescription medicine that may affect driving.

TFL expects PHV drivers to deliver a high standard of service to all passengers, regardless of their needs.

Transcripts

q1 as soon as you are licensed it is

that you keep in contact with and

respond to any letters emails or forms

of

communication your options

are select an option

importent

important

operator

tfl

PCO

other correct answer for slot one is

important correct answer for slot two is

tfl correct answer for slot three is

other

Q2 heo airport has its own set of which

you can find online you know about these

in case you are booking to or from the

airport your options

are select an

option

could

get

got

should

bylaws

bylaws correct answer for slot one is

bylaws correct answer for slot two is

should correct answer for slot three is

get

Q3 will you to carry details of the

vehicle's valid hire or Ward policy

whenever you

are your options are

select an

option

encourage

recommend

Insurance

insurances

working

work correct answer for slot one is

encourage correct answer for slot two is

insurance

correct answer for slot three is

working

Q4 once a phv licensed the is given a

vehicle license and license discs will

be fixed to the front and rear of the

vehicle your options

are select an

option registered

keeper wind screens

has

been front

screen registered

keeper have

been correct answer for slot one is

hasbin correct answer for slot two is

registered keeper

correct answer for slot three is

windscreens

Q5 the vehicle need to be re-examined it

can continue used as

APV your options

are select an

option

may

maybe

before later

to

be

can correct answer for slot one is

May correct answer for slot two is

before correct answer for slot three is

to

be

q6 you should always follow the in the

letter a letter from tfl may also that

the vehicle cannot for private hire

purposes until it has been

fixed your options

are select an

option

instructions

instructions

explain

post be

used be use

correct answer for slot one is

instructions correct answer for slot two

is

explain correct answer for slot three is

be

used

Q7 you must not any member of the public

to you or your phv if they don't have a

your options

are select an

option

encourage

approach

harm valid

booking

approach

booking correct answer for slot one is

encourage correct answer for slot two is

approach correct answer for slot three

is valid

booking

Q8 you can only Affair if the passenger

booked the journey through licens London

operator your options

are select an

option accept

have

accept a

a

has correct answer for slot one is

accept correct answer for slot two is

has correct answer for slot three is

a

q9 if you find any property you should

take it back to your the operator will

keep the property and make of it your

options are select an

option

lost

last

operator

tfl

record record

correct answer for slot one is

lost correct answer for slot two is

operator correct answer for slot three

is record

Q10 of what is going on you and of

anything that seems different unusual or

doesn't feel right or anyone that you

think is acting

suspiciously your options are select an

option be

aware be

aware

near

around

or and

incorrect the correct answer for slot

one is be

aware correct answer for slot one is be

aware correct answer for slot two is

around correct correct answer for slot

three is

or

q1 or violent behavior when it is that

you have received from a licensed London

phv

acceptable your options

are select an

option

angry

angry

work

Works

never ever

correct answer for slot one is

angry correct answer for slot two is

work correct answer for slot three is

never

Q2 you should never any bad behavior you

for any your options

are select an

option

encourage

accept on

you

towards

reason

reasons correct answer for slot one is

accept correct answer for slot two is

towards correct answer for slot three is

reason

Q13 installing cameras into a vehicle

can threats and violence

drivers your options are

select an

option

CCTV

camera

reduce

reduce

against

again correct answer for slot one is

CCTV

correct answer for slot two is

reduce correct answer for slot three is

against

q14 tfl all licens drivers to offer and

visitors a and safe

service your options

are select an option

expects

londoners

professional

expect

q14 tfl all license drivers to offer and

visitors a and safe service

select an

option

expects

londoners

professional

expect

Londoner

professionals correct answer for slot

two is londoners

correct answer for slot three is

professional

q15 as soon as you have the opportunity

to to the complaint and tfl has made any

other inquiries tfl will tell you the

result of that

investigation your options

are select an

option

have had

respond

responds

necessary

unnecessary correct answer for slot one

is

had correct answer for slot two is

respond correct answer for slot three is

necessary

q16 you should never make or jokes about

someone's age race disability

orientation or gender

identity your options

are select an

option

comments

comment

religion religion

sexual

sex correct answer for slot one is

comments correct answer for slot two is

religion correct answer for slot three

is sexual

q17 phv drivers should in any place

where they stop other vehicles moving

or

q17 phv drivers should in any place

where they stop other vehicles moving or

be a to Road

users select an

option not

stop

stop

might might

be

danger

dangers correct answer for slot one is

not stop

correct answer for slot two is

M correct answer for slot three is

danger

q18 passengers often the of the road

even if your vehicle is due to

traffic your options

are select an

option never

drop never

drop

middle

Center

stopped

stop correct answer for slot one is

never

drop correct answer for slot two is

Middle

q19 you can get a PCN for parking or

other moving traffic offenses such as in

a bus lane ban turns or

drivers select an

option

offenses

offense

driving

Drive

movements

movement correct answer for slot one is

a fenses

correct answer for slot two is

driving correct answer for slot three is

movements

q20 the signs you when parking is

allowed how long Vehicles parked and how

soon a vehicle can stop again same

section of

Road your options

are select an

option tell you told you can be could be

in the in

the correct answer for slot one is tell

you correct answer for slot two is can

be correct answer for slot three is in

the

q21 phv drivers need to keep watch on

the roads and be able to interact safely

with all other

users your options are select an

option A

careful

careful at all

times each

time

Road Road

correct answer for slot one is a

careful correct answer for slot two is

at all

times correct answer for slot three is

Road

q22 you need aware of your response

responsibilities

professional your options are select an

option

drivers as

a

driver as a to be to

be correct answer for slot one is to be

correct answer for slot two is as

a correct answer for slot three is

driver

q23 distractions can make you less what

is happening on the road and judgment so

your making abilities are

reduced your options

are select an

option aware of

aware

of affect

your affect

you

decision

decisions correct answer for slot one is

aware of

correct answer for slot two is affect

your correct answer for slot three is

decision

q24 if you are taking prescription you

must check with your that it is safe for

you

drive your options

are select an

option

medicine

drugs

doctor doctor

two

two correct answer for slot one is

medicine correct answer for slot two is

Doctor correct answer for slot three is

two

q25 tfl expects to deliver of customer

all passengers whatever their

needs your options

are select an

option phv

driver phv

drivers a high

standard a high

standard service

to service

to correct answer for slot one is phv

drivers correct answer for slot two is a

high standard

correct answer for slot three is service

2 e