Caso de Éxito: Clínica Everest | Salesforce LATAM

Summary

The video discusses a Chilean dental service company that has been operating for 18 years. This company focuses on offering a full range of dental specialties in one place, being the first to introduce the 'arbitral' format in Chile. With 13 locations across Santiago and expanding to other regions, the company prioritizes patient experience. They recognized the need to transition to digital solutions and chose Salesforce for its comprehensive platform, which outperforms other tools that only address parts of the problem. They are planning future projects and rely on Salesforce to provide the necessary technological support.

Takeaways

• 😀 The company has been in the Chilean market for 18 years, offering dental services.
• 😀 It is a comprehensive dental service provider, covering all specialties in one location.
• 😀 The company was the first to launch a dental network with an arbitration format in Chile.
• 😀 Currently, the company operates 13 branches in Santiago and other regions, with strong expansion plans.
• 😀 The company focuses heavily on customer service and enhancing the patient experience.
• 😀 The company identified the need to embrace digital advancements and conducted extensive market research.
• 😀 After reviewing all available products, the company chose Salesforce as its solution for digital transformation.
• 😀 Salesforce was selected because it provides a more integrated solution compared to other tools that only address part of the problem.
• 😀 The company has a long-term roadmap with ongoing and upcoming projects, which Salesforce will support.
• 😀 The company believes that Salesforce's technology will help them achieve their goals and support future developments.

Q & A

What is the main focus of the company described in the script?

The company is focused on providing comprehensive dental services by concentrating all specialties in one place, aiming to offer an enhanced patient experience.

How long has the company been in the Chilean market?

The company has been operating in the Chilean market for 18 years.

How many clinics does the company currently have in Chile?

The company currently has 13 branches in Santiago and other regions of the country.

What was the company's role in the dental market in Chile?

The company was the first to introduce the network format for dental services in Chile.

Why did the company decide to adopt digital solutions?

The company identified the need to advance in digital technology to enhance its services and improve the patient experience.

How did the company approach the digital solution selection process?

The company conducted an extensive study of all available products in the market before deciding to go straight to the best option, which they found in Salesforce.

Why did the company choose Salesforce over other solutions?

Salesforce was selected because it offered a more comprehensive solution compared to other tools, which only addressed part of the problem without offering long-term support.

What is the company’s future plan with Salesforce?

The company plans to use Salesforce as a technological support platform to continue progressing in various projects, ensuring that the system can grow with the company.

How does the company see Salesforce’s role in their digital transformation?

Salesforce is seen as a tool that will support the company’s roadmap by providing a technological platform capable of scaling and adapting to future needs and projects.

What was the company’s main goal in selecting a digital solution?

The main goal was to find an integrated and reliable digital solution that would support their long-term growth and enhance the patient service experience.