Processo de Comunicação

Summary

The video explores the significance of communication for humans, emphasizing how it enables us to express ideas, emotions, and solutions. It discusses the distinction between informing and communicating, highlighting that communication requires interaction, understanding, and feedback. The process of communication involves key elements such as the sender, message, receiver, encoding, decoding, and the impact of noise or interference. The video illustrates this through a real-life example and provides practical tips on how to communicate effectively, including being clear, listening actively, and considering the emotional context. Ultimately, the video underscores the vital role of communication in everyday life.

Takeaways

• 😀 Communication is a fundamental human ability that allows us to express ideas, emotions, and share solutions.
• 😀 Effective communication requires interaction, understanding, and feedback. It’s not just about informing.
• 😀 Information transmission without interaction is just informing, not true communication.
• 😀 The communication process involves several key elements: sender (emissor), message (mensagem), receiver (receptor), encoding (codificação), decoding (decodificação), channel (canal), noise (ruído), and feedback.
• 😀 Noise in communication refers to any interference that distorts or alters the original message.
• 😀 The context, whether emotional, social, or physical, can greatly influence how a message is received and interpreted.
• 😀 Misinterpretations can happen due to the emotional state of the receiver, as seen in the example of Joana misreading her supervisor’s email.
• 😀 Communication requires clarity, conciseness, and the ability to consider the receiver's perspective.
• 😀 Listening is a vital part of communication. Active feedback from the receiver helps improve understanding.
• 😀 To improve communication, focus on being clear, asking questions, respecting others, and paying attention to non-verbal cues.

Q & A

What is the importance of communication for humans?

Communication is essential for humans as it allows us to express ideas, emotions, share doubts, uncertainties, and solutions. Without communication, the world and even human existence would be significantly different.

How does the script define communication?

Communication is described as one of the most fundamental human abilities. It has been a part of human life since ancient times, with humans seeking ways to communicate with one another.

What are some common challenges people face with communication?

Many people struggle with communication due to fear, difficulty, or shyness, which may prevent them from expressing themselves. Others might display an authoritarian attitude, informing others without genuinely communicating or engaging in a dialogue.

How is 'informing' different from 'communicating'?

'Informing' is a unilateral act where one person simply provides information, while 'communicating' involves interaction, making the message common, and provoking reactions in the receiver. Communication requires mutual understanding and feedback.

What is the role of feedback in communication?

Feedback is the response given by the receiver after decoding the message. It plays a crucial role in ensuring that the message has been understood and enables the sender to assess the effectiveness of the communication.

Can you explain the process of communication using Channel’s model?

Channel’s model of communication includes elements like the sender (emissor), the message, the receiver, encoding (creating the message), decoding (interpreting the message), the medium or channel through which the message is sent, noise (disturbances that affect communication), and feedback (the receiver’s response). All these elements work together in a communication cycle.

What is 'noise' in the context of communication?

Noise refers to any interference that can distort or affect the clarity of the message being transmitted. It could be physical, psychological, or emotional, and it may cause the sender and receiver to misunderstand each other.

How do emotional, social, and physical contexts influence communication?

The emotional, social, and physical contexts significantly affect communication. For instance, a person’s mood or physical environment can alter how they interpret or respond to a message, as seen in the example where Joana’s emotional state influenced her interpretation of her supervisor's email.

What does the example with Joana and her supervisor illustrate about communication?

The example with Joana illustrates how personal emotions and context (like a poor night's sleep and a recent argument) can influence how someone interprets a message. Despite the supervisor's positive intentions, Joana's interpretation was clouded by her own emotional state, leading to a miscommunication.

What are the 10 tips shared to improve communication?

The 10 tips for better communication are: 1. Define your communication goal. 2. Clarify your ideas. 3. Be clear and concise. 4. Put yourself in the other person's shoes. 5. Don’t interrupt others. 6. Show respect to others. 7. Ask questions. 8. Take notes. 9. Pay attention to non-verbal cues. 10. Always be mindful of how your message is processed by others.