The Elements of Patient Centered Care

Summary

This video highlights the transformative and patient-centered care provided at the VA. Staff members share their passion for helping Veterans, emphasizing personalized care, emotional support, and creating healing environments. Through stories of Veterans' experiences, from acupuncture programs to emotional wellness tools, the VA showcases its commitment to listening, advocating, and empowering both patients and staff. The video captures the deep connections formed, with an emphasis on the importance of holistic care, wellness, and the dedication of staff working together to improve Veterans' lives.

Takeaways

• 😀 Health care staff are driven by a passion to help patients and telling patient stories reinforces this commitment.
• 😀 The VA provides a supportive environment where patients feel wanted and well cared for, with around-the-clock nursing staff.
• 😀 Counselors and staff at the VA are dedicated to listening to patients' concerns and offering effective solutions for their problems.
• 😀 VA staff are deeply committed to the organization, treating patients like family and going the extra mile to ensure their well-being.
• 😀 Small acts of kindness, like smiling or advocating for a patient, can significantly impact a patient's experience and care.
• 😀 The VA prioritizes patient privacy and comfort, creating personalized and luxurious environments where patients feel cared for and respected.
• 😀 Focusing on patient-centered care allows health care workers to treat patients as human beings, not just medical cases, enhancing satisfaction and healing.
• 😀 VA programs, like acupuncture, offer alternative treatments that can significantly improve a patient’s quality of life and reduce reliance on medication.
• 😀 Survivors of serious illnesses like breast cancer are proud of the services the VA provides to help others through their recovery journeys.
• 😀 Veterans deserve comprehensive care that restores both their physical and emotional well-being, including support for wellness, spirituality, and health.
• 😀 The VA's proactive, personalized health approach, which includes interdisciplinary collaboration and input from various staff and Veterans, leads to transformative care that makes a major difference in patients' lives.

Q & A

Why do most people work in healthcare, according to Beiter?

Most people work in healthcare because they want to do good for patients and make a positive impact on their lives.

What was the impact of the care at the VA on Holder?

Holder felt welcomed and free from pressure, with around-the-clock care from nurses ensuring his well-being.

What did Hancock say about the counselors and staff at the VA?

Hancock highlighted that the counselors and staff genuinely care, listen to patients, and provide solutions to their problems.

How long has Costa been working with the VA, and what does he love about it?

Costa has been with the VA for over 30 years. He loves his patients and treats them like family, having started his career as a medical resident there.

What does Robertson believe makes a difference in patient care?

Robertson believes that small actions like smiling, welcoming patients warmly, advocating for them, and attending to simple needs can make a significant difference in patient care.

What is the focus of the suite's design mentioned by Ginsburg?

The suite was designed with patient privacy in mind, offering a luxurious and soothing environment with personalized care.

What does Gill mean by being 'humanistic' in patient care?

Gill emphasizes the importance of relating to patients as human beings, which helps demystify the healthcare system and provides satisfaction through healing the whole individual.

What role does acupuncture play for Spencer?

Spencer credits the VA's acupuncture program for greatly improving his quality of life, reducing the need for medication and avoiding its side effects.

What is Dorr's personal connection to the VA's services?

Dorr, a breast cancer survivor, is proud of the care offered to women at the VA, especially since she is personally invested in their well-being.

What does Angel believe veterans deserve?

Angel believes that every veteran who has served the country deserves the best care to help them regain their wholeness and wellness.

What does Hankinson suggest for staff starting their journey at the VA?

Hankinson advises new staff to adopt proactive, personalized health practices, focusing on wellness, sleep, spirituality, and creating healing environments for both patients and staff.

How does Crowell suggest helping veterans emotionally and spiritually?

Crowell proposes simple solutions, like providing veterans with a cellphone to help them emotionally and spiritually connect with their loved ones.

What was Burt's reaction to receiving a cellphone?

Burt was overjoyed to reconnect with his daughters after five years of not being in communication, thanks to the VA providing him with a cellphone.

How does the VA's patient-centered care steering committee function?

The committee consists of interdisciplinary staff, including unions, frontline staff, leadership, and veterans, all collaborating to focus on key components of patient-centered care.

What does Wickremasinghe say about the care provided at the VA?

Wickremasinghe emphasizes that the care at the VA is transformative, with a focus on listening to patients' needs and empowering frontline staff to take action based on patient feedback.

What is Beiter's reflection on making a difference in a patient's life?

Beiter reflects that realizing the major difference made in someone's life is incredibly rewarding, especially when it has a profound impact.