Reservation: Types of hotel reservation

Summary

The video discusses the types of hotel reservations, including tentative, confirmed, and waitlisted reservations. Tentative reservations are held until the guest confirms before the cutoff date, after which they become confirmed reservations. Confirmed reservations can be guaranteed or non-guaranteed, with guaranteed ones offering more protection to the hotel. Waitlisted reservations occur when no rooms are available but may be confirmed if cancellations occur. The video explains each type with examples, guiding viewers on the reservation process. Viewers are encouraged to engage through comments and subscriptions.

Takeaways

• 🏨 Reservation in hotels includes booking rooms and other services like banquets and meeting rooms.
• 📅 A tentative reservation is the initial booking stage before confirmation by the guest or the cutoff date.
• ⏰ The cutoff date is a deadline set by hotels, usually 12 to 48 hours before arrival, to confirm reservations.
• 💌 Upon guest confirmation, a tentative reservation is converted into a confirmed reservation, often with an acknowledgment from the hotel.
• 🔒 Confirmed reservations guarantee the guest's right to the reserved accommodation.
• 💳 Guaranteed confirmed reservations require some form of guarantee from the guest, like advance payment or a travel agency as guarantor.
• 🕔 Non-guaranteed confirmed reservations are held by the hotel until 6 PM on the arrival date, after which they may be released.
• 📋 Waitlisted reservations are for dates when the requested room type is unavailable, and they are confirmed when a room becomes available.
• 🌰 An example scenario involves David making a reservation, needing to confirm before the cutoff date to avoid cancellation.
• 🔄 If a hotel is fully booked, it may offer a waitlisted reservation, which can be confirmed if there's a cancellation or amendment.

Q & A

What is the purpose of a hotel reservation?

A hotel reservation is for advance booking of rooms and other facilities or services offered by a hotel such as banquets, meeting rooms, and restaurant tables.

What is the cutoff date in the context of hotel reservations?

The cutoff date is the deadline by which a guest must confirm their tentative reservation, which can be 12 to 48 hours or more in advance before the date of arrival.

What is a tentative reservation?

A tentative reservation is an initial booking that remains so until the guest confirms their stay by the cutoff date or the hotel receives confirmation.

How does a hotel handle a tentative reservation that is not confirmed by the cutoff date?

If a guest does not respond by the cutoff date, the hotel may cancel the tentative reservation.

What is the difference between a confirmed and a tentative reservation?

A confirmed reservation is one where the guest has provided confirmation to the hotel, either through a call or an email, while a tentative reservation is still awaiting confirmation.

What are the two types of confirmed reservations mentioned in the script?

The two types of confirmed reservations are guaranteed confirmed reservation and non-guaranteed confirmed reservation.

What does it mean for a reservation to be guaranteed?

A guaranteed reservation means the guest provides some form of guarantee, such as advance payment or a credit card detail, to protect the hotel's revenue.

What is the difference between a guaranteed and non-guaranteed confirmed reservation?

In a guaranteed confirmed reservation, the guest provides a guarantee, like advance payment or a credit card detail. In a non-guaranteed confirmed reservation, the guest confirms the booking but does not provide any guarantee, and the hotel holds the reservation until 6 P.M. on the date of arrival.

What is a waitlisted reservation?

A waitlisted reservation is when a specific type of room is not available for the requested dates, and the reservation is placed on a waiting list to be confirmed if another guest cancels or amends their booking for the same dates.

What is the term '6 PM release reservation' referring to?

The term '6 PM release reservation' refers to a non-guaranteed confirmed reservation that the hotel holds until 6 P.M. on the guest's arrival date, after which it may be canceled if the guest has not checked in.

Can you provide an example of how a reservation status changes?

Yes, in the example given, David made a reservation on 25th May 2020 for 26th November. His reservation was tentative until he confirmed it on 24th November. After confirmation, it became a confirmed reservation, which could be either guaranteed or non-guaranteed based on whether he provided a guarantee.