Reservation: Types of hotel reservation

Summary

The video discusses the types of hotel reservations, including tentative, confirmed, and waitlisted reservations. Tentative reservations are held until the guest confirms before the cutoff date, after which they become confirmed reservations. Confirmed reservations can be guaranteed or non-guaranteed, with guaranteed ones offering more protection to the hotel. Waitlisted reservations occur when no rooms are available but may be confirmed if cancellations occur. The video explains each type with examples, guiding viewers on the reservation process. Viewers are encouraged to engage through comments and subscriptions.

Takeaways

• 🏨 Reservation in hotels includes booking rooms and other services like banquets and meeting rooms.
• 📅 A tentative reservation is the initial booking stage before confirmation by the guest or the cutoff date.
• ⏰ The cutoff date is a deadline set by hotels, usually 12 to 48 hours before arrival, to confirm reservations.
• 💌 Upon guest confirmation, a tentative reservation is converted into a confirmed reservation, often with an acknowledgment from the hotel.
• 🔒 Confirmed reservations guarantee the guest's right to the reserved accommodation.
• 💳 Guaranteed confirmed reservations require some form of guarantee from the guest, like advance payment or a travel agency as guarantor.
• 🕔 Non-guaranteed confirmed reservations are held by the hotel until 6 PM on the arrival date, after which they may be released.
• 📋 Waitlisted reservations are for dates when the requested room type is unavailable, and they are confirmed when a room becomes available.
• 🌰 An example scenario involves David making a reservation, needing to confirm before the cutoff date to avoid cancellation.
• 🔄 If a hotel is fully booked, it may offer a waitlisted reservation, which can be confirmed if there's a cancellation or amendment.

Q & A

What is the purpose of a hotel reservation?

A hotel reservation is for advance booking of rooms and other facilities or services offered by a hotel such as banquets, meeting rooms, and restaurant tables.

What is the cutoff date in the context of hotel reservations?

The cutoff date is the deadline by which a guest must confirm their tentative reservation, which can be 12 to 48 hours or more in advance before the date of arrival.

What is a tentative reservation?

A tentative reservation is an initial booking that remains so until the guest confirms their stay by the cutoff date or the hotel receives confirmation.

How does a hotel handle a tentative reservation that is not confirmed by the cutoff date?

If a guest does not respond by the cutoff date, the hotel may cancel the tentative reservation.

What is the difference between a confirmed and a tentative reservation?

A confirmed reservation is one where the guest has provided confirmation to the hotel, either through a call or an email, while a tentative reservation is still awaiting confirmation.

What are the two types of confirmed reservations mentioned in the script?

The two types of confirmed reservations are guaranteed confirmed reservation and non-guaranteed confirmed reservation.

What does it mean for a reservation to be guaranteed?

A guaranteed reservation means the guest provides some form of guarantee, such as advance payment or a credit card detail, to protect the hotel's revenue.

What is the difference between a guaranteed and non-guaranteed confirmed reservation?

In a guaranteed confirmed reservation, the guest provides a guarantee, like advance payment or a credit card detail. In a non-guaranteed confirmed reservation, the guest confirms the booking but does not provide any guarantee, and the hotel holds the reservation until 6 P.M. on the date of arrival.

What is a waitlisted reservation?

A waitlisted reservation is when a specific type of room is not available for the requested dates, and the reservation is placed on a waiting list to be confirmed if another guest cancels or amends their booking for the same dates.

What is the term '6 PM release reservation' referring to?

The term '6 PM release reservation' refers to a non-guaranteed confirmed reservation that the hotel holds until 6 P.M. on the guest's arrival date, after which it may be canceled if the guest has not checked in.

Can you provide an example of how a reservation status changes?

Yes, in the example given, David made a reservation on 25th May 2020 for 26th November. His reservation was tentative until he confirmed it on 24th November. After confirmation, it became a confirmed reservation, which could be either guaranteed or non-guaranteed based on whether he provided a guarantee.

Outlines

00:00

🏨 Understanding Hotel Reservations

This paragraph introduces the concept of hotel reservations, focusing on the process of booking not only rooms but also other hotel services like banquet halls and restaurants. The speaker, Naveen Chahal, introduces the topic and encourages viewers to check a previous video on the hierarchy and functions of hotel reservation departments. He sets the context for the discussion on the types of reservations: tentative, confirmed, and waitlisted.

05:03

🕒 Tentative Reservations Explained

Tentative reservations are those made in the early stages and require confirmation from the guest before a specific cutoff date, typically 12 to 48 hours prior to arrival. The hotel holds the room during this stipulated period and cancels the reservation if no confirmation is received. If confirmed, the hotel converts the tentative booking to a confirmed reservation. The hotel usually sends an acknowledgment email or makes a call to ensure the guest's intent to arrive.

✅ Confirmed Reservations and Its Types

A confirmed reservation guarantees the guest accommodation. There are two types: guaranteed and non-guaranteed. A guaranteed reservation involves some form of payment or assurance from the guest, travel agency, or company. In contrast, a non-guaranteed reservation holds the booking until 6 P.M. on the arrival date without any payment. If the guest doesn’t show up by then, the hotel may cancel the reservation, which is why it’s called a '6 PM release' reservation.

🔄 Waitlisted Reservations

A waitlisted reservation occurs when the requested type of room is unavailable. If a guest cancels or changes their reservation, a waitlisted guest may be granted a confirmed reservation for those dates. This type of reservation helps hotels manage capacity while offering guests a chance to secure a room if availability changes.

📅 Example of Different Reservation Types

An example illustrates the three types of reservations. David books a room on May 25 for November 26, and the hotel sets a 48-hour cutoff for confirmation. His reservation remains tentative until November 24, when he confirms it, turning it into a confirmed reservation. If David provides a guarantee, it's a guaranteed reservation; if not, it's non-guaranteed and subject to cancellation after 6 P.M. on the arrival day. If no rooms are available, David’s reservation may be placed on the waitlist.

🤔 Conclusion and Call to Action

The final paragraph encourages viewers to comment with any remaining doubts about the topic and like the video if they found it helpful. The speaker also reminds the audience to subscribe to the 'Hospitality Broadcast' channel to stay updated on future content.

Keywords

💡Reservation

Reservation refers to the act of holding a booking in advance for hotel rooms or other services provided by a hotel such as banquets or meeting rooms. In the context of the video, reservation is central to understanding the booking process in the hospitality industry. The script discusses different types of reservations, emphasizing the importance of securing a stay or service in advance.

💡Tentative Reservation

A tentative reservation is an initial booking that is not yet confirmed by the guest. The video explains that all early-stage reservations are tentative and can be held by the hotel until a certain cutoff date. The example of David's reservation illustrates this, as his booking was tentative until he confirmed it on the 24th of November.

💡Cutoff Date

The cutoff date is a deadline set by hotels for guests to confirm their tentative reservations. If confirmation is not received by this date, the hotel may cancel the reservation. The script mentions that the cutoff date can range from 12 to 48 hours before the arrival date, as illustrated by David's need to confirm his reservation 48 hours before his arrival.

💡Confirmed Reservation

A confirmed reservation is a booking that has been officially secured by the guest's confirmation. The video explains that once a guest confirms their stay, the hotel changes the status from tentative to confirmed. This confirmation guarantees the guest's right to the reserved accommodation, as seen when David confirmed his reservation on the 24th of November.

💡Guaranteed Reservation

A guaranteed reservation is a type of confirmed reservation where the guest provides some form of guarantee, such as advance payment or a credit card detail, ensuring the hotel's revenue. The video mentions that this type of reservation protects the hotel financially, as in the case where a booking is made through a travel agency, which acts as a guarantor.

💡Non-Guaranteed Confirmed Reservation

This type of reservation is confirmed by the guest but without any financial guarantee. The hotel holds the room until a specific time, usually 6 P.M. on the day of arrival, after which the room may be released if the guest has not arrived. The script uses the term '6 PM release reservation' to describe this scenario.

💡Waitlisted Reservation

A waitlisted reservation occurs when a requested room type is not available for the desired dates. The guest is placed on a waitlist and may be offered a room if another guest cancels or amends their reservation. The video uses this term to describe a situation where availability is uncertain, and the guest may or may not secure a room.

💡Stipulated Time Period

The stipulated time period is the duration for which a hotel holds a tentative reservation before it can be canceled if not confirmed. This concept is integral to understanding the timeline guests are given to secure their bookings, as explained in the video when discussing the transition from a tentative to a confirmed reservation.

💡Hospitality Broadcast

Hospitality Broadcast is the name of the channel or series hosting the video. It serves as a platform to educate viewers on various topics related to the hospitality industry, such as reservation types, which is the main theme of the discussed video.

💡Eye Button

The term 'eye button' is used in the video script to refer to the 'watch' or 'view' button that might be available for previous videos on the platform. It's a metaphorical term used to guide viewers to related content, suggesting they should 'watch' the previous video for more context on hotel reservations.

💡Naveen Chahal

Naveen Chahal is the presenter of the Hospitality Broadcast video. As the host, he introduces the topic and guides the viewers through the different types of hotel reservations, providing examples and explanations to enhance understanding of the subject matter.

Highlights

Reservation in hotels includes booking rooms and other facilities like banquets and meeting rooms.

Types of reservations include Tentative, Confirmed, and Waitlisted.

Tentative reservations are initial bookings that need guest confirmation by a cutoff date.

Cutoff date is typically 12 to 48 hours before arrival.

Hotels may cancel reservations if no confirmation is received by the cutoff date.

Confirmed reservations occur after the guest confirms their stay.

Confirmed reservations are divided into Guaranteed and Non-Guaranteed.

Guaranteed reservations require some form of guarantee, such as advance payment.

Non-Guaranteed confirmed reservations are held until 6 P.M. on the arrival date.

Waitlisted reservations are for dates when the requested room type is unavailable.

Waitlisted reservations are confirmed when a room becomes available due to cancellations.

David's example illustrates the process of Tentative and Confirmed reservations.

David had to confirm his reservation by 24th November to avoid cancellation.

Confirmed Guaranteed reservations are made with a guarantee or through a travel agency.

Non-Guaranteed confirmed reservations are held until 6 P.M. on the guest's arrival date.

Hotels may offer Waitlisted reservations when there are no rooms available.

Waitlisted reservations may be confirmed if another guest cancels or amends their booking.

The video provides a clear concept of different reservation types in hotels.

Viewers are encouraged to comment for doubts and to like and subscribe for more content.

Transcripts

The term Reservation in context of hotels is largely used for advance booking of hotel

rooms but you can also book other facilities and services offered by a hotel such as

a banquet, meeting room, restaurant table etc.

We have already discussed, what is reservation, functions and hierarchy of the hotel reservation

department in our previous video.

If you have not watched that video, check the eye button above, and a link is also given

in the description below.

Hello friends, I am Naveen Chahal, welcomes you all on Hospitality Broadcast.

Our today’s topic is Types of Reservation.

Reservation is mainly of three types; Tentative, confirmed and waitlisted reservation.

Tentative Reservation: In the early stage, all reservations are tentative until and unless

confirmation is not received by the hotel from the guest before the cutoff date.

A cutoff date maybe 12 to 48 hours or more in advance before the date of arrival.

The hotel holds the reservation until the confirmation is received from the guest or

till cutoff date.

The time period for which hotel hold the reservation is also called stipulated time period and

during this time period reservation is a tentative reservation.

If there is no response till cutoff date, the hotel may cancel the reservation.

Once a hotel, received a confirmation mail or call from the guest, then it changes the

tentative reservation into a confirmed reservation.

Usually, the hotel sends an acknowledgement mail to confirm his reservation or some hotel

even call to remind or confirming whether the guest would come or not.

Once the guest confirms his status of arrival, the hotel confirms his reservation and send

a confirmation mail containing all information related to his reservation.

A guest holding confirmed reservation has a right to get reserved accommodation.

Confirmed Reservation is also of two types; guaranteed confirmed reservation and non-guaranteed

confirmed reservation.

Guaranteed reservation guest provides some kind of guarantee and protection to hotel revenue.

As a guaranteed hotel may ask advance payment.

If a booking is made through some travel agency or company/organizations, then these companies

are treated as a guarantor.

In the case of Non-Guaranteed confirmed reservation, the guest confirms the reservation but doesn’t

provide any kind of guarantee.

In this case, the hotel holds the reservation till 6 P.M on the date of arrival of the guest.

If a guest doesn’t turn up till that time, the hotel may cancel his reservation.

That’s why it is also called 6 PM release reservation.

There is also another category of reservation called waitlisted reservation.

A reservation is put under waitlisted when a particular type of room is not available

for requested dates.

The waitlisted is confirmed when another guest amends or cancel a room for the same dates.

Let’s take an example to understand the different types of reservation.

David called a hotel on 25th May 2020 and made a room reservation for 26th November.

And according to hotel policy, cutoff date is 48 hours in advance.

Then David must reply to the confirmation letter or mail sent by the hotel before 24th November.

David confirms his reservation on 24th November.

Till 24th November it was Tentative Reservation and after confirmation is received it becomes

confirmed reservation.

Now if guest provides some guarantee while confirming the reservation, or his reservation

is made on behalf of some travel agency or company, then it’s called confirmed guaranteed reservation.

If the guest only confirms but doesn’t provide any guarantee, then it’s called a non-guaranteed confirmed reservation

In this case, we hold the reservation until 6 P.M on the date of arrival of the guest.

And usually, hotel cancels the tentative reservation unless confirmed before the cutoff date

offered to a guest.

But what if a hotel doesn’t have rooms available for the requested date.

Then, the hotel may put the request under waitlisted reservation.

Waitlisted reservation may be confirmed if someone cancels or amends their reservation

for the requested date.

I hope your concept is clear if still have some doubts, comment below.

If you like the video, do hit like button.

Don’t forget to subscribe to Hospitality Broadcast.