How to deal with a problem in English

Summary

In the 'What to Say' video, Ana introduces viewers to essential phrases for addressing problems in English. The dialogue between Ana and Yuna showcases a scenario where Ana accidentally uses her company credit card for a personal expense, leading to a discussion on how to handle such situations. Key phrases such as 'What's wrong?', 'Could we talk in private?', and 'I've made a mistake.' are highlighted, along with reassurances like 'Don't worry, these things happen.' The video aims to equip viewers with the language skills to confidently deal with problems in a professional or personal context.

Takeaways

• 🗣️ 'What to Say' is a segment focused on learning useful language for dealing with problems.
• 🤝 It emphasizes the importance of addressing issues by talking through them in private.
• 🤔 The script illustrates a scenario where an individual admits to making a significant mistake.
• 💳 A company credit card is mistakenly used for personal expenses, leading to a problem.
• 🏨 The mistake involves an expensive weekend break costing £3,782 and 56 pence.
• 😅 The character expresses embarrassment and worry about the costly mistake.
• 😌 The response to the problem is calm and assures that there's a procedure to handle such situations.
• 🗣️ The script provides a list of practical phrases for acknowledging and discussing problems.
• 🔗 It suggests practicing these phrases to improve communication skills in problem-solving scenarios.
• 👋 The segment ends with an encouragement to use these phrases in real-life situations.

Q & A

What is the main theme of the 'What to Say' segment?

The main theme of the 'What to Say' segment is to provide useful language and phrases for dealing with problems in English.

Why does Ana suggest talking in private with Yuna?

Ana suggests talking in private because she has a sensitive issue to discuss, which is a mistake she made using her company credit card.

What was the nature of the mistake that Ana made?

Ana accidentally used her company credit card instead of her personal one to make a purchase.

How does Yuna react when Ana reveals the mistake she made?

Yuna reassures Ana by saying, 'Don't worry, these things happen,' and mentions there's a procedure to deal with the situation.

What was the cost of the purchase Ana made using the company credit card?

The cost of the purchase was £3,782 and 56 pence.

What does Ana buy that costs £3,782 and 56 pence?

Ana bought a weekend break at a very nice hotel.

How does Ana feel after discussing the problem with Yuna?

Ana feels much better after telling Yuna about the mistake she made.

Why does Ana ask Yuna not to tell Noelia?

Ana asks Yuna not to tell Noelia because she might be embarrassed or worried about the consequences of her mistake.

What is the purpose of the phrases repeated at the end of the segment?

The purpose of repeating the phrases at the end is to help listeners practice and memorize them for future use in similar situations.

What advice does the segment give for dealing with problems in English?

The segment advises using specific phrases like 'What's wrong?', 'I've got a bit of a problem.', and 'I'm sure we can work it out.' to effectively communicate and handle problems in English.