How to Create an AI WhatsApp Chatbot, Without Coding (Free Template)

In this informative video, the host guides viewers through the process of creating an AI-powered WhatsApp chatbot without any coding. The chatbot is designed to enhance customer service by automatically answering common questions about a business, such as return policies and order statuses. The tutorial begins with the recommendation to purchase a new phone number for the chatbot, followed by a step-by-step account setup on platforms like ManyChat and Chatbase. The host also demonstrates how to create a greeting message and integrate AI for more complex queries. The video concludes with a live demonstration of the chatbot in action on WhatsApp and a mention of additional functionalities like sending promotional messages. The entire process is designed to be accessible for businesses of all sizes, aiming to boost efficiency and customer satisfaction.

Takeaways

• 📱 WhatsApp is a widely used communication channel with over two billion monthly users, making it an ideal platform for businesses to engage with customers.
• 🤖 Creating a WhatsApp chatbot can be done without coding, enabling businesses to automate customer support and answer questions at scale.
• 📊 Chatbot platforms like ManyChat allow for no-code creation of chatbots, which can be connected to WhatsApp for automated responses.
• 📞 A new phone number is required to set up a WhatsApp chatbot, and it should be able to receive text messages for verification purposes.
• 🔗 The process involves creating a ManyChat account, connecting it to a new WhatsApp Business Account, and setting up a profile that customers will see.
• 👋 The greeting message is crucial as it is the first interaction with users; it should introduce the chatbot, manage expectations, and prompt the user for their query.
• 🔍 AI can be integrated into the chatbot using tools like Chatbase, which allows the chatbot to be trained on custom data to answer specific questions.
• 🔗 An integration platform like Make can be used to connect ManyChat with Chatbase, enabling the chatbot to send questions to Chatbase and receive answers to relay to users.
• 📝 A knowledge-based document containing information about the business, such as return policies and delivery times, can be used to train the AI for more accurate responses.
• 📌 User inputs like email addresses and order numbers can be collected and stored using custom fields within ManyChat for later use in responses or by support agents.
• 💬 After providing an answer, the chatbot should always ask if the user's question has been answered satisfactorily to ensure a good customer experience.
• 📈 Additional features like sending promotional messages or integrating with live chat support can further enhance the functionality of the WhatsApp chatbot for businesses.

Q & A

What is the preferred method of communication for most WhatsApp users?

WhatsApp is the preferred channel of communication for most of its over two billion monthly users.

Why should businesses use a WhatsApp chatbot?

Businesses should use a WhatsApp chatbot to serve their customers on their preferred channel at scale, which can help automate customer support and answer questions about the business.

What is the first step in creating a WhatsApp chatbot?

The first step is to buy a new phone number that can receive text messages, as recommended by WhatsApp for connecting to a chatbot.

Why is it recommended to use a new phone number for the WhatsApp chatbot?

Using a new phone number is recommended because there are often problems when trying to connect an existing WhatsApp number to a chatbot.

What chatbot platform is suggested for creating a WhatsApp chatbot?

The chatbot platform suggested for creating a WhatsApp chatbot is ManyChat, which is a no-code platform that is easy to use and fairly inexpensive.

How can a business create a customer support chatbot on WhatsApp?

A business can create a customer support chatbot on WhatsApp by using ManyChat to automate responses to common questions and integrate AI trained on the business's own data.

What is the purpose of the greeting message in a WhatsApp chatbot?

The greeting message is the initial message that users receive when they interact with the chatbot. It sets expectations by informing users that they are talking to a digital assistant and guiding them on how to proceed with their inquiries.

null

null

How can a chatbot provide information about a business's return policy and order status?

The chatbot can be programmed with information about the business's return policy and order status. When a user asks about these topics, the chatbot can provide pre-set responses or guide the user to the appropriate support channel.

What is the role of a knowledge-based document in training a chatbot?

A knowledge-based document contains detailed information about various topics such as returns, warranties, and delivery times. The chatbot is trained on this document so it can automatically answer questions related to the content of the document.

How does the integration of ManyChat, Chatbase, and Make work?

ManyChat is used to manage the chatbot on WhatsApp. Chatbase is an AI tool that trains the chatbot using custom data. Make is an integration platform that connects ManyChat and Chatbase, allowing the chatbot to send questions to Chatbase, receive answers, and respond to users accordingly.

What are the benefits of using an AI WhatsApp chatbot for an e-commerce business?

An AI WhatsApp chatbot can save time and money for an e-commerce business by automatically answering common customer queries, reducing the need for manual replies. It also provides immediate responses to customers, improving their experience.

Outlines

00:00

🚀 Introduction to Creating a WhatsApp Chatbot for Business

The video begins with the host, Joran, explaining the importance of using WhatsApp for business communication due to its massive user base. He outlines the process of creating a customer support chatbot on WhatsApp that can automatically answer questions about a business using AI. The host guides viewers step by step, from choosing the right chat automation tool to creating WhatsApp automations and training AI with business-specific data. The video promises a free template for viewers to use, requiring no coding experience.

05:01

📞 Setting Up the WhatsApp Business Account and Chatbot Platform

The host details the initial steps for setting up a WhatsApp chatbot, which include purchasing a new phone number and creating a ManyChat account. ManyChat is chosen for its user-friendly interface and no-code platform. The process involves connecting the new phone number to the ManyChat platform via a Facebook Business account. The host emphasizes the importance of accurate business information to comply with WhatsApp's strict policies and to ensure the account's successful setup.

10:02

💬 Creating Greeting Messages and Automating Common Queries

The video continues with instructions on creating a greeting message, which is the first interaction users have with the chatbot. The host demonstrates how to set up triggers for common greetings and how to provide users with options to ask questions or connect with a support agent. Two common buttons for 'Return Policy' and 'Order Status' are showcased, with the latter requiring user input for email and order number. The inputted information is stored in ManyChat for future reference and to facilitate the support agent's follow-up.

15:03

🔔 Notifying Support Teams and Preparing for AI Integration

The host explains how to set up notifications for the support team within ManyChat when a user asks a question that requires human intervention. This involves marking conversations as open and assigning them to specific team members. The paragraph also introduces the next steps: integrating AI into the chatbot using Chatbase, an AI tool for training chatbots with custom data, and Make, an integration platform for connecting applications without coding.

20:05

🤖 Adding AI Capabilities and Testing the Chatbot on WhatsApp

The host guides viewers on how to use Chatbase to train the chatbot with specific business documents and how to connect ManyChat to Chatbase using Make. The resulting AI-enabled chatbot can answer a wide range of questions automatically. The video concludes with a demonstration of the chatbot's functionality on WhatsApp, showcasing how users can interact with it to get answers to common inquiries like return policies and order tracking. The host also mentions additional capabilities like sending promotional messages and provides resources for further learning.

Keywords

AI WhatsApp Chatbot

An AI WhatsApp Chatbot is an automated messaging service on the WhatsApp platform that uses artificial intelligence to understand and respond to user queries. In the video, the host guides viewers on creating such a bot for customer support, emphasizing its utility for businesses to serve customers efficiently without manual intervention.

Chat Automation Tool

A chat automation tool is software that enables the creation of chatbots for various platforms, like WhatsApp. It typically includes features to automate responses and manage conversations without the need for coding. The video mentions using a tool called ManyChat to build the WhatsApp chatbot, highlighting its ease of use and no-code setup.

WhatsApp Business Account

A WhatsApp Business Account is a special type of account on WhatsApp designed for companies to communicate with their customers professionally. The video script describes the process of creating this account, which is necessary for setting up a WhatsApp chatbot and ensuring compliance with WhatsApp's guidelines.

Knowledge-Based Document

A knowledge-based document is a resource containing information that a chatbot can use to answer questions. In the context of the video, the chatbot is trained on a knowledge-based document containing details about returns, warranties, and delivery times, enabling it to provide accurate and automated responses to customer inquiries.

Digital SIM Card (eSIM)

A digital SIM card, or eSIM, is a virtual SIM that can be activated and used without a physical card. It allows users to have a phone number without needing a traditional SIM card. The video suggests purchasing an eSIM for the chatbot, which can be done online and used immediately, provided the phone supports this feature.

Greeting Message

The greeting message is the initial response a chatbot gives when a user initiates a conversation. In the video, the host explains how to set up a greeting message that not only welcomes the user but also informs them that they are interacting with a bot, offers to answer questions, and provides options for further queries.

User Input Element

A user input element is a feature within chatbot platforms that allows users to provide information through a chat interface. The video demonstrates using this feature to collect an email address and order number from users, which are then stored and used to provide personalized responses or connect them with a support agent.

Chatbase

Chatbase is an AI tool used to train chatbots using custom data. It enables the chatbot to understand and respond to a wider range of user questions based on the training it receives. In the video, the host uses Chatbase to train the chatbot on a document containing business information, allowing it to answer questions about delivery times, returns, and warranties.

Make.com (Integration Platform)

Make.com is an integration platform that allows users to create connections between different applications without coding. The video uses Make.com to integrate ManyChat with Chatbase, enabling the chatbot to send user questions to Chatbase, receive answers, and respond to users on WhatsApp automatically.

Promotional Messages

Promotional messages are marketing communications sent to customers to promote products or services. The video briefly mentions the capability of the WhatsApp chatbot to send promotional messages, suggesting that businesses can use the bot not only for customer support but also for marketing purposes.

Live Chat Agent

A live chat agent is a customer service representative who communicates with customers in real-time via chat. In the video, the host demonstrates how a live chat agent can take over a conversation from the chatbot when needed, ensuring that complex or unresolved issues are handled by a human.

Highlights

Create an AI WhatsApp chatbot without coding using a free template.

WhatsApp is used by over two billion people monthly, making it an ideal channel for business communication.

The tutorial guides users step by step on creating a customer support chatbot for an e-commerce business.

Chatbot can automatically answer questions about a business, saving time and improving customer experience.

The chatbot is trained on a knowledge-based document containing information about returns, warranties, and delivery times.

Buy a new phone number to connect to a WhatsApp chatbot to avoid potential issues with existing numbers.

Use a digital SIM card (eSIM) for quick setup if your phone supports it.

Manat is the recommended chatbot platform for its ease of use, no-code environment, and affordability.

Create a Meta Business account with the same name as your business for WhatsApp verification.

WhatsApp Business Profile is visible to users and should contain accurate business information.

Set up a greeting message for the chatbot that greets users, informs them about the chatbot's capabilities, and asks for their query.

Use Manat's automation features to trigger responses based on user inputs like 'return policy' or 'order status'.

Integrate user input elements to collect and store information such as email addresses and order numbers.

Notify and assign open conversations to support agents for human intervention when needed.

Chatbase is used to train the chatbot on custom data to answer a wide range of questions.

Make is an integration platform that facilitates no-code connections between Manat and Chatbase.

Create a default reply automation in Manat to handle questions not covered by other automations.

Use Manat's live chat feature to take over the conversation and provide real-time support to customers.

The chatbot can also be used to send promotional messages, offering additional marketing capabilities.

The tutorial provides a complete guide on integrating Manat, Chatbase, and Make for a fully functional AI chatbot.