Cutting Edge Intermediate | Unit 5 | Language Live: Making a formal telephone call

Summary

The transcript captures a series of phone interactions regarding a job application. Sean Richardson calls to follow up on his CV and covering letter, requesting a callback from Marion Nelson, who is in a meeting. Later, Sean contacts Go Star Appliances to inquire about a secretary position advertised in the newspaper. He speaks with Wendy Yang, confirming that the position is still available, and requests an application pack. The transcript showcases professional communication regarding job applications and inquiries.

Takeaways

• 😀 A caller is reaching out to inquire about their job application status.
• 😀 The caller, Sean Richardson, asks to speak with Marion Nelson regarding his job application.
• 😀 The receptionist informs Sean that Marion is currently in a meeting and offers to take a message.
• 😀 Sean requests that Marion calls him back and emphasizes that it is urgent.
• 😀 Sean provides his phone number for the return call.
• 😀 The receptionist notes down the number and assures Sean that she will pass the message along.
• 😀 Another call comes in from Sean Richardson, this time to Go Star Appliances.
• 😀 Sean requests to speak with Wendy Yang regarding a job advert in the newspaper.
• 😀 The receptionist asks for more details, and Sean confirms he’s calling about the job advertisement for a secretary position.
• 😀 Wendy Yang confirms the secretary position is still available and offers to send an application pack to Sean.

Q & A

Who is the first person Sean Richardson tries to contact?

Sean Richardson initially tries to contact Marion Nelson.

Why is Sean Richardson calling Marion Nelson?

He is calling to check if Marion has received his covering letter and CV for a job application.

What is the outcome of Sean’s call to Marion Nelson?

Marion Nelson is in a meeting, and the person answering the phone offers to take a message and have Marion call Sean back.

What information does Sean Richardson provide when leaving a message?

Sean provides his phone number (07832 810 310) and requests that Marion call him back urgently.

What company does the second part of the transcript take place at?

The second part of the transcript takes place at Go Star Appliances.

Who is Sean Richardson trying to contact at Go Star Appliances?

He is trying to contact Wendy Yang.

What job is Sean Richardson inquiring about at Go Star Appliances?

He is inquiring about a secretary position that was advertised in the newspaper.

What does Wendy Yang confirm during the conversation?

Wendy Yang confirms that the secretary position is still available.

What does Wendy Yang offer to Sean Richardson?

Wendy offers to send Sean an application pack for the secretary position.

How does Sean Richardson respond to Wendy Yang's offer?

Sean Richardson accepts the offer and asks Wendy to send him the application pack.