Kuwait Airways Responded – I Didn’t Expect This

Summary

In this final part of the Kuwait Airways saga, the speaker shares the surprising responses received from Kuwait Airways after a negative flight experience. The chairman personally apologized for the crew's misconduct, and a member of the royal family followed up with a gesture of goodwill. The speaker praises the airline's overall handling of the situation, highlighting the importance of transparent reviews and clear communication. While suggesting that the crew's lack of training in de-escalating situations needs improvement, the speaker remains hopeful for positive change. The video ends with gratitude toward the audience's support.

Takeaways

• 😀 The video is part three of a series discussing a negative experience with Kuwait Airways, specifically addressing the responses from the airline.
• 😀 The content of the video is a follow-up to parts one and two, which include a detailed review of the flight experience and a problematic interaction with the crew.
• 😀 The video creator expressed initial fear about posting negative content, but received a surprisingly positive response from viewers.
• 😀 The video discusses how airlines should embrace positive reviews and encourage passengers to share their experiences, while also maintaining clear guidelines about filming policies.
• 😀 The creator highlights a recommendation for airlines to train staff to handle situations where passengers are filming, focusing on de-escalation and respect for privacy.
• 😀 Kuwait Airways' response included a personal email from the airline's chairman, apologizing for the incident and offering a gesture of goodwill, which surprised the creator.
• 😀 The chairman of Kuwait Airways acknowledged the importance of passenger comfort and privacy, as well as the need for better communication about filming policies.
• 😀 Kuwait Airways initiated an investigation into the incident, ensuring transparency in their approach while respecting the creator’s concerns.
• 😀 The creator declined compensation (refund or free flight), appreciating the gesture but emphasizing that they didn’t need it.
• 😀 The creator expressed a desire for sympathy towards the flight crew involved, acknowledging that the purser’s behavior might be a result of inadequate training, rather than malicious intent.
• 😀 The video concludes with gratitude toward viewers for their support and highlights the creator’s excitement about nearing one million subscribers after 15 years of creating content.

Q & A

Why did the creator decide to make a third video about their experience with Kuwait Airways?

The creator decided to make a third video to share the responses they received from Kuwait Airways, which they felt were important for completing the story and addressing the feedback from the airline.

What was the creator's main concern when posting the first two parts of the video?

The creator was concerned about receiving hate or backlash, especially when posting a review that could be perceived as negative or controversial.

How did the creator feel about the support received from viewers?

The creator expressed immense gratitude for the positive response, saying they were relieved and appreciative of the support after sharing their experience.

What key lesson did the creator hope airlines could learn from this situation?

The creator hoped that airlines would learn to embrace passenger feedback, especially positive reviews, and handle situations with respect and discretion when it comes to filming and photography.

How did Kuwait Airways' chairman personally respond to the creator's complaint?

The chairman of Kuwait Airways sent a personal apology email, acknowledging the incident, apologizing for the crew's behavior, and offering to meet in person as well as an invitation for a free flight.

What did the creator think about the email from the Kuwait Airways chairman?

The creator was surprised and impressed by the personal response from the chairman, noting that it was a genuine and professional reply, addressing the issue without being defensive.

What concerns did the creator have regarding Kuwait Airways' handling of their employees?

The creator was concerned about the airline's potential actions against the employees involved, questioning whether it was necessary to take severe action and suggesting that the incident might have been caused by a lack of proper training.

What offer did a member of Kuwait’s royal family extend to the creator?

A member of Kuwait's royal family offered a refund or another free flight as a gesture of goodwill, although the creator declined both offers, appreciating the gesture but not needing them.

What were the key points in the official statement from Kuwait Airways chairman?

The chairman acknowledged the importance of passenger privacy and comfort, appreciated transparent reviews, initiated an investigation into the incident, and promised clear communication on policies and future actions.

What was the creator's request regarding the purser involved in the incident?

The creator requested that some sympathy be extended to the purser, not wanting to negatively impact the person's career, and hoped the individual would be given an opportunity to learn and grow from the situation.