Pelayanan Prima - Upskilling dan Reskilling OTKP

Summary

This transcript showcases a detailed demonstration of office automation and management tasks in a professional setting. It covers various workplace interactions, including scheduling appointments, handling customer complaints, food orders for meetings, and coordinating delivery services. Additionally, it includes communication between employees and clients regarding logistical issues like shipping delays and product guarantees. The script offers insights into effective office management and the use of written communication, such as memos and confirmation notes, to ensure smooth operations. The content is educational and provides a practical view of office work, focusing on clarity, efficiency, and professionalism.

Takeaways

• 😀 A demonstration of office automation and governance tasks was conducted by Araviatu Sufria, a participant in the Upskilling and Reskilling program for vocational education development.
• 😀 The script illustrates a typical office scenario where an assistant helps in scheduling and communication tasks for a manager, such as confirming attendance at events and ordering meals.
• 😀 A key task involved contacting Mr. Daniel, the Marketing Director of PT Tenscom Singapore, to confirm his attendance at the Computer Expo event in Semarang on September 25, 2024.
• 😀 There was a food order placed by a company executive for three portions of Nasi Padang (Indonesian rice dish) with rendang to be delivered to PT ARA Digital Indonesia.
• 😀 The assistant followed standard office protocols to handle the food order, confirming the details of the order, location, and phone number for delivery.
• 😀 In addition to food orders, the script also shows how office assistants manage guest interactions, such as confirming meetings, providing information, and ensuring guests fill in the guestbook.
• 😀 The script emphasizes the importance of communication and coordination in a business environment, whether it involves scheduling meetings, handling orders, or responding to customer complaints.
• 😀 The business operation also involves handling customer complaints, such as when issues with computer shipments arise, and employees take steps to address these problems.
• 😀 A meeting regarding the shipment issue is arranged, and the office assistant is tasked with preparing a follow-up letter to address the problem with the logistics team.
• 😀 The transcript highlights a balance between technical tasks (e.g., troubleshooting, managing documents) and customer service roles (e.g., managing guest arrivals and food orders).

Q & A

What is the main purpose of the transcript?

The transcript details various business communication tasks, including making food orders, confirming appointments, handling customer complaints, and managing guest visits in a company.

Who is Araviatu Sufria, and what is her role?

Araviatu Sufria is a participant in the Upskilling and Reskilling program at SMK Negeri 2 Semarang, specializing in office automation and management.

What event is mentioned in the transcript, and what is the date?

The event mentioned is a Computer Expo at Paragon Mall in Semarang, scheduled for Wednesday, September 25, 2024, at 1 PM.

Who does Araviatu need to contact regarding the Computer Expo?

Araviatu is instructed to contact Mr. Daniel, the Marketing Director of PT Tenscom, Singapore branch, to confirm his attendance at the Computer Expo.

What food order is requested in the transcript?

A food order for three portions of nasi padang with rendang is requested, to be delivered to PT ARA Digital Indonesia at Jalan Dr. Cipto, Semarang.

How is the food order confirmed and processed?

The order is confirmed with Zahra, an employee of Warung Padang Citrobundo, specifying the delivery details and the total payment. The customer’s phone number is also noted for any follow-up.

What issue does Ibu Salsa and Ibu Joan have regarding their delivery?

Ibu Salsa and Ibu Joan have encountered an issue with the delivery of computers that did not arrive on time, and they are seeking a solution during their meeting.

How is the issue with the computer delivery addressed?

The company plans to send a follow-up letter to the shipping company to address the delay and ensure that the delivery process is clarified.

What is the significance of the guest book in the transcript?

The guest book is used to record the details of visitors who enter the company, ensuring proper identification and coordination with the relevant department or leader.

What action does Araviatu take when Ibu Sani’s laptop is reported as broken?

Araviatu confirms whether the laptop is still under warranty and promises to contact the computer store to follow up on the issue and ensure proper resolution.