Knowledge Management

Summary

This video script discusses the growing challenge for companies in managing the vast amount of information generated in the digital age. It highlights the importance of a proper knowledge management strategy to capture both enterprise data and the valuable knowledge residing in employees' minds. Tools like enterprise search, content management systems, and collaboration platforms are essential to support this strategy. However, technology alone isn't enough—it must be combined with an effective framework to transform information overload into actionable enterprise knowledge.

Takeaways

• 💻 The digital world generates increasing amounts of information, creating a challenge for companies to capture relevant data.
• 🔍 Companies need to transform captured information into enterprise knowledge to stay competitive.
• 🧠 A second challenge is capturing the valuable knowledge residing in employees' minds and adding it to the enterprise knowledgebase.
• 📊 Implementing a proper knowledge management strategy is key to tackling these challenges.
• 🔧 Technology plays a crucial role in supporting a knowledge management strategy.
• 🔑 Deloitte has developed a knowledge management framework addressing six pillars to manage knowledge effectively.
• 📂 Productivity tools, such as Enterprise Search and content management systems, help employees find and structure needed information.
• 🤝 Collaboration tools like wikis, team rooms, and blogs increase knowledge sharing within organizations.
• 📦 Enterprise file sharing tools, like Box, provide easy access to files in a secure manner.
• ⚙️ Technology alone isn't the solution; it must be part of a comprehensive knowledge management strategy supported by proper tools.

Q & A

What is the main challenge companies face in a digital world?

The main challenge is capturing the relevant stream of information and turning it into enterprise knowledge, as well as capturing and processing the most valuable information that resides in employees' minds.

How does Deloitte address the challenges of knowledge management?

Deloitte has developed a knowledge management framework that addresses six pillars of proper knowledge management.

What is the role of technology in the knowledge management framework?

Technology plays a crucial role by providing the correct toolset to enable and support the knowledge management strategy.

How are tools categorized in the knowledge management framework?

Tools are organized into eight categories, including productivity tools, enterprise search, enterprise content management systems, and collaboration tools.

What is the purpose of productivity tools in knowledge management?

Productivity tools aim to increase employee productivity by enabling Enterprise Search and Enterprise Content Management Systems, which help in finding and structuring information.

What functionalities do collaboration tools typically offer?

Collaboration tools typically offer functionalities such as wikis, team rooms, blogs, and social platforms to increase knowledge sharing.

Can you name some known tools for collaboration mentioned in the script?

Yes, some known tools mentioned are Yammer and Jive.

What is the importance of enterprise file sharing and synchronization tools?

Enterprise file sharing and synchronization tools bring the functionality of services like Dropbox into the enterprise in a secure and manageable way.

What is the key takeaway regarding the use of technology in knowledge management?

Technology is not a solution in itself; it needs to be supported by all six aspects of the knowledge management framework, starting with an efficient knowledge management strategy.

What are the two big challenges that companies face in terms of information?

The two big challenges are the overload of information and capturing the information in employees' minds and turning it into enterprise knowledge.

How can implementing a good knowledge management strategy help tackle these challenges?

A good knowledge management strategy, supported by the right tools, can help manage the information overload and capture tacit knowledge from employees, transforming it into structured enterprise knowledge.