Find Out Anything From Anyone, Anytime by James O Pyle and Maryann Karinch 📖 Book Summary
Summary
TLDRLe livre 'Find Out Anything from Anyone Anytime' de James Opill et Marianne Courage est une ressource précieuse pour apprendre l'art de poser les bonnes questions. Les auteurs, tirant sur des décennies d'expérience, expliquent comment des questions bien structurées, en utilisant les mots 'who', 'what', 'where', 'why', 'when' et 'how', peuvent conduire à des réponses plus riches et moins à réponses closes. Ils évitent les questions vagues, négatives, ou à double sens, et soulignent l'importance de reformuler et de répéter les questions pour approfondir les réponses. Le livre s'adresse à tous, de l'enseignant au journaliste, en passant par le médecin, pour améliorer la communication et obtenir des informations précieuses.
Takeaways
- 🔍 Les questions ouvertes comme 'Qui', 'Quoi', 'Pourquoi', 'Où', 'Quand' et 'Comment' encouragent des réponses complètes et informées.
- 🚫 Évitez les questions vagues, négatives,复合问题 et les questions导向性, car elles sont moins efficaces en obtenant des réponses précises.
- 👍 L'inclusion de 'Quelque chose d'autre' dans vos questions peut élargir la portée de la réponse et révéler des informations supplémentaires.
- 🔁 La reformulation et la répétition des questions peuvent aider à obtenir une réponse plus détaillée et approfondie.
- 🧐 Il est important de considérer les intentions et les points de vue des personnes auxquelles vous posez des questions pour maximiser l'information obtenue.
- 🗣️ La personnalité et le rôle professionnel des répondants influencent la manière dont ils répondent aux questions.
- ⏰ Les journalistes, par exemple, se concentrent sur les faits immédiatement après un événement majeur, en posant des questions sur 'Quoi' et 'Où' plutôt que sur 'Pourquoi'.
- 👨🏫 Les enseignants posent des questions pour encourager les enfants à explorer et à s'engager avec les faits, en utilisant des questions ciblées.
- 👩⚕️ Les professionnels de la santé, tels que les infirmières d'un service d'assistance médicale, posent des questions préparées pour diagnostiquer rapidement et efficacement.
- 🔎 Les enquêteurs et les détectives utilisent des questions stratégiques pour élargir leur recherche et trouver des réponses cruciales dans les enquêtes.
Q & A
Quels sont les six mots magiques qui encouragent des réponses complètes et perspicaces?
-Les six mots magiques sont 'qui', 'quoi', 'pourquoi', 'où', 'quand' et 'comment'. Ils encouragent des réponses plus détaillées et moins des réponses par 'oui' ou 'non'.
Pourquoi les questions avec des mots commençant par 'W' sont-elles moins agressives?
-Les questions avec des mots commençant par 'W' sont moins agressives car elles ne permettent pas de réponses 'oui' ou 'non' et encouragent des réponses plus longues et plus satisfaisantes.
Quels types de questions doivent être évités selon le livre?
-Les questions à éviter sont celles qui sont vagues, négatives, des questions导向性问题 ou des questions composées qui contiennent plusieurs questions en une.
Quelle est la différence entre une question ouverte et une question close-ended?
-Une question ouverte encourage des réponses complètes, tandis qu'une question close-ended est souvent limitée à des réponses 'oui' ou 'non'.
Pourquoi la question 'What else?' est-elle si importante?
-La question 'What else?' permet d'explorer plus profondément un sujet et peut révéler des informations cruciales qui pourraient être manquées avec des questions moins directes.
Quels sont les avantages de reformuler et de répéter les questions lors d'une interview?
-Reformuler et répéter les questions permet de s'assurer que l'interviewé a bien compris et peut fournir des informations plus complètes ou des détails supplémentaires.
Comment la considération des intentions et du point de vue des répondants peut-elle influencer la manière dont on pose des questions?
-En prenant en compte les intentions et le point de vue des répondants, on peut poser des questions plus pertinentes et réceptives, ce qui peut conduire à des réponses plus sincères et détaillées.
Quels types de questions un enseignant devrait-il poser pour encourager les enfants à explorer et à s'engager avec les faits?
-Un enseignant devrait poser des questions spécifiques et ciblées qui encouragent les enfants à investiguer et à interagir avec les informations, plutôt que de poser des questions trop générales.
Quelle est la différence entre les questions posées par un service d'assistance médicale généraliste et un service d'urgence médicale?
-Un service d'assistance médicale généraliste pose des questions préparées pour faire un diagnostic rapide, tandis qu'un service d'urgence médicale se concentre sur la réaction immédiate et la sécurité de l'individu.
Pourquoi les journalistes doivent-ils se concentrer sur les faits et les événements en temps réel lors d'un événement majeur?
-Les journalistes doivent se concentrer sur les faits et les événements en temps réel pour fournir des informations précises et actualisées, et éviter les spéculations prématurées qui pourraient être fausses ou trompeuses.
Outlines
🔍 Comment poser des questions pour obtenir les meilleures réponses
Le livre 'Find Out Anything from Anyone Anytime' de James Opill and Marianne Courage explique comment poser des questions pour obtenir des réponses détaillées et pertinentes. Les auteurs, tirant sur plusieurs décennies d'expérience, montrent que des professionnels de divers domaines, tels que les enseignants, les journalistes et les médecins, peuvent bénéficier de l'art de poser les bonnes questions. Ils soulignent l'importance des questions 'W' (qui, quoi, où, pourquoi, quand, comment) qui encouragent des réponses complètes plutôt que des réponses 'oui' ou 'non'. Ils décrivent également les pièges à éviter, tels que les questions vagues, négatives,复合 ou导向性, et soulignent l'efficacité de la question 'What else?' pour approfondir les réponses. Enfin, ils recommandent de répéter et de reformuler les questions pour obtenir des informations plus précises.
🏆 Poser des questions pour approfondir les réponses
Le deuxième paragraphe met l'accent sur l'importance de ne pas se limiter à une série de questions rapides, mais plutôt de creuser plus profondément pour obtenir des réponses plus riches. Il illustre cela avec des exemples tirés de situations telles que l'entretien d'un entraîneur de football ou la préparation à un salon professionnel. Le paragraphe souligne également la nécessité de prendre en compte les intentions et les points de vue des répondants, ainsi que les caractéristiques de leur personnalité, pour poser des questions pertinentes. Il explique comment la profession d'une personne influence le type de questions qu'elle pose, avec des exemples de comment les enseignants, les professionnels de la santé et les journalistes abordent leurs questions en fonction de leur rôle et de la situation.
Mindmap
Keywords
💡Questions
💡Réponses
💡W-words
💡Questions ouvertes
💡Questions guidantes
💡Questions vagues
💡Questions négatives
💡Questions composées
💡Questions répétées
💡Intentions et points de vue
Highlights
The book 'Find Out Anything from Anyone Anytime' by James Opill and Marianne Courage is a guide to mastering the art of asking questions.
Key idea one: 'Who, what, where, why, when, and how' questions yield the finest answers compared to yes or no questions.
Using 'W' words in questions encourages more comprehensive and insightful replies.
Leading questions can be counterproductive as they often lead to agreement rather than genuine responses.
Avoid vague, negative, and compound questions as they can lead to confusion and incomplete answers.
The 'what else' question is a powerful tool for uncovering deeper insights and additional information.
Rephrasing and repeating queries can lead to more accurate and detailed answers.
Understanding the respondent's intentions and viewpoint is crucial for effective questioning.
Personality types of respondents can influence the type of questions asked and the responses given.
A person's career often shapes the style and nature of the questions they ask.
In journalism, focusing on 'what' and 'where' rather than 'why' can provide more accurate and immediate reporting.
The timing of questions is essential, especially in the context of breaking news events.
Asking 'what else' can help in broadening the scope of investigation and uncovering additional relevant events.
The book emphasizes the importance of asking open-ended questions to elicit detailed responses.
Examples are provided to illustrate how 'W' word questions can lead to more engaging and informative conversations.
The transcript discusses the negative impact of leading questions and suggests alternative approaches.
The concept of reframing questions is introduced as a strategy for gaining deeper insights.
The transcript highlights the significance of considering the respondent's perspective and motivations.
The role of a person's profession in shaping their questioning approach is explored.
The importance of timing in journalism and its impact on the quality of reporting is discussed.
Transcripts
sparkbooks here today I'm going to
explain the book find out anything from
anyone anytime by James opile and
Marianne courage take care enjoy the
book and have a nice day find out
anything from anyone anytime 2014 is a
guide to asking questions that will
elicit the responses you seek the
authors draw on Decades of experience to
show that everyone from teachers to
journalists to doctors can benefit from
asking the right questions in the right
way
key idea number one who what where why
when and how questions yield the finest
answers
are yes or no answers frustrating six
magic words who what why where when and
how encourage comprehensive insightful
replies w words F on a date with Bob it
was pouring so we went to the movies did
you notice that some questions help
Jenny's shy buddy answer yes or no
Jenny's acquaintance was more likely to
answer yes or no when she didn't use a W
word when Jenny used a W word her pal
delivered lengthier more fulfilling
responses Jenny even got some juicy date
information W word questions are less
abrasive but you hate the cinema don't
you was Jenny's worst question Jenny's
friend must disagree to answer this
hostile question most people reply to
Leading questions by agreeing because
it's the quickest and most likely to
satisfy the questioner
w words are great because they don't
enable yes no answers Jenny told her
friend
Jenny went anywhere last night
friend
where are you Cinema Jay but you detest
the cinema
F no
Jay why went
F on a date with Bob it was pouring so
we went to the movies
did you notice that some questions help
Jenny's shy buddy answer yes or no
Jenny's acquaintance was more likely to
answer yes or no when she didn't use a W
word when Jenny used a W word her pal
delivered lengthier more fulfilling
responses Jenna even got some juicy date
information
W word questions are less abrasive
but you hate the cinema don't you was
Jenny's worst question Jenny's friend
must disagree to answer this hostile
question
most people reply to Leading questions
by agreeing because it's the quickest
and most likely to satisfy the
questioner
key idea number two avoid these four
poor questions
you learned in the last blink that
open-ended inquiries encourage complete
responses you also found that leading
forms are ineffective
thus leading questions are bad vague
negative and compound queries follow
vague inquiries are unfocused and often
too wide to answer what do you think
about Modern Life is a vague question
negative questions confuse next if you
use too many negatives or double
negatives in a question it will be hard
to answer avoid difficult queries like
am I wrong and presuming that you didn't
appreciate the film
compound questions multiple questions in
one are the fourth category who have you
provided the state secrets to and should
the public be frightened about this a
journalist asks at a press conference
the journalist is asking two questions
the reply usually forgets one portion of
compound queries like this one after
denying sharing Secrets the politician
may forget to remark that the public
shouldn't worry about information he
never shared a good interviewer asks one
question so the subject can remember it
and answer it
key idea number three asking what else
is often better
you now know that certain queries get
poor replies and others good ones
another insightful inquiry is what else
what else nope the tech support
technician soon discovered that your
image editing software is the main issue
not the process of resizing photographs
what else solved at everything military
investigators can save lives using this
term asking what else questions can help
detectives see a suspect's team
interrogation what were you doing mining
what else watch the investigator
determined by asking what else that the
mines were positioned near an important
site as a defense tactic they found an
enemy base and possibly a high-ranking
general by broadening their search
the best tip from these Sparks is to
utilize this statement while
interrogating someone
tech support staff ask what else to
address issues imagine your computer
won't resize images tech support
conversation
what's wrong
I can't resize what else
I can't save images
what else
my image editing software keeps crashing
what else
nope the tech support technician soon
discovered that your image editing
software is the main issue not the
process of resizing photographs what
else solve did everything
military investigators can save lives
using this term asking what else
questions can help detectives see a
suspect's team interrogation
what were you doing mining what else
watch the investigator determined by
asking what else that the mines were
positioned near an important site as a
defense tactic they found an enemy base
and possibly a high-ranking general by
broadening their search
key idea number four to get answers
rephrase and repeat queries
imagine interviewing your favorite
football manager for a sports blog for
the best content you want all your
questions answered instead of jumping
from question to question dig deeper to
receive the most answers
reframing is a great way to dig deeper
how many players will play the upcoming
World Cup game versus Brazil 11. last
time I counted but you need to know how
many people are in the tournament so you
ask and how many hotel rooms have you
booked 23 for the squad and 10 for the
management team
your initial query didn't give you the
full picture because the team on the
pitch is different from the tournament
Squad
to find the truth ask the same questions
twice you meet a client with a novel
product three months before a trade show
she answers within three months
definitely you then ask her so can I get
you in for a stand in June to debut your
product we might not be out of beta
testing by June she says
you found the truth by asking twice next
time you're rushing through a list of
questions because you think it's best
reframe a couple and ask what else
key idea number five consider your
respondents intentions and viewpoint
conversations are two-way therefore put
yourself in their shoes to gather the
most information
assess the respondent stakes before
asking questions respondents reasons for
answering or not answering very
a captured enemy combatant may have
received questioning resistance training
and conflict because answering your
inquiries May endanger his friends or
family such a guy may be difficult to
break
on the other hand an aged medical
patient may be uncomfortable and readily
discuss all their aches and pains
they'll reveal everything to end their
agony
consider your respondent's personality
type some people are shy While others
are outgoing some overconfidently
Express their thoughts as facts knowing
these personality types helps you ask
questions
dictators like to present their opinions
as facts many politicians will state
their opinion as truth if asked a
question as the questioner you must
determine if what they say is true
evaders don't appreciate being
questioned their strict parents may have
had different cultural beliefs the
Vaders usually lie to their relatives
naturally they fear all inquiry is
intrusive
key idea number six your career shapes
your questions
people ask questions for varied reasons
just as responders answer or avoid
particular queries a person's profession
usually indicates their questioning
Style
to engage kids teachers ask probing
questions asking questions that Inspire
children to investigate and engage with
facts is best we're a poorly equipped
teacher might ask three broad questions
how many people live near the coast in
California why is it dangerous to live
in California and what are the main
types of commercial activity a competent
teacher will ask one narrow question
what are the 10 biggest threats to
livelihood in coastal California rate
them one to ten
the less skilled teachers three
questions must be known to answer the
second question they'd also have to
actively process and respond to the
information
medical professionals queries vary by
role choose amongst these medical
hotlines a General Health hotline and a
911 emergency number handle
non-life-threatening concerns
the General Health hotline asks prepared
questions Scripps help nurses make a
probable diagnosis quickly they'll know
your condition isn't urgent if you're
not bleeding can breathe and have
intermittent pain if you phone 911 and
can hardly talk the prepared questions
are ignored and an ambulance is sent key
idea number seven good reporters focus
on time
when a major news event breaks
journalists cover it live rather than
speculating on motivations or offering
explanations journalists are taught to
ask what and where rather than why
news reports focused on the plane
smashing into the buildings at 8 45 and
903 am this was followed by coverage of
the Port Authority closing the bridges
at 9 21 am President Bush addressing in
Florida at 9 30 a.m and ultimately the
other planes crashing and Emergency
Services responding reporters first
mentioned Al-Qaeda and speculated about
terrorist motivation some hours later
what and where are less prejudiced than
why during an ongoing event they reveal
all before speculation or retribution
additionally what else events must be
considered after 9 11 journalists wanted
to know more to get the full story
consider this one Tower falling may seem
like a terrible accident if the other
collapses you'll think it's intentional
asking what else and learning about the
Pentagon will help you grasp the
attack's motives what else you'll see
similar acts in the Years leading up to
9 11 and eventually discover that Al
Qaeda was behind them so ask the
appropriate questions at the right time
ask w words like what where when why and
how to get thorough insightful replies
in interviews or conversations in
addition asking what else and rephrasing
your queries will reveal more about the
topic
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