Seru Fill In The Blanks Mock Test 1 | Seru Assessment | SERU New pattern 2024

Summary

This script is a comprehensive guide for licensed private hire vehicle (PHV) drivers, focusing on compliance with regulations and ensuring passenger safety. It covers the importance of staying in contact with authorities, adhering to airport bylaws, carrying valid insurance, and maintaining vehicle licenses. It emphasizes the need for drivers to follow instructions from Transport for London (TfL), avoid engaging in aggressive behavior, and handle found property responsibly. Additionally, it highlights the role of CCTV in reducing driver threats and the expectation for drivers to provide a professional and safe service to all passengers.

Takeaways

• 🔖 Maintaining communication with licensing authorities is crucial; promptly respond to all official correspondence.
• 🛂 Familiarize yourself with airport-specific regulations, especially if you operate in or around airport zones.
• 🚗 Carry valid insurance details for the vehicle at all times to ensure compliance with transportation regulations.
• 🏷️ License discs must be displayed on both the front and rear of the vehicle as per PHV licensing requirements.
• 🔄 Understand that vehicles may need to be re-examined and ensure they meet the standards before continuing their use.
• 📜 Follow instructions provided by the licensing authority, especially concerning vehicle use for private hire purposes.
• 🚫 Do not encourage or accept approaches from individuals without a valid booking, ensuring service integrity.
• 🚫 Install CCTV to reduce threats and violence against drivers, enhancing safety within the vehicle.
• 🤝 Offer a professional and safe service to all passengers, including both locals and visitors.
• 📢 Respond to complaints and inquiries from the licensing authority in a timely and necessary manner.

Q & A

What is the first action a licensed driver should take when they receive any form of communication from their licensing authority?

The first action a licensed driver should take is to keep in contact with and respond to any letters, emails, or forms of communication from their licensing authority.

What is the correct term for the set of rules that governs airport operations, especially when booking to or from an airport?

The correct term for the set of rules is 'bylaws'.

What is required for a driver to carry in their vehicle regarding insurance whenever they are operating?

A driver is required to carry details of the vehicle's valid hire or 'insurance' policy whenever they are operating.

What happens to the vehicle license and license discs once a Private Hire Vehicle (PHV) is licensed?

Once a PHV is licensed, a vehicle license is given and license discs will be fixed to the front and rear of the vehicle.

What is the condition for a vehicle to be used as a PHV after it needs to be re-examined?

A vehicle can continue to be used as a PHV after it needs to be re-examined, but it must be re-examined 'before' it can be used again.

What instructions should a driver follow regarding the use of their vehicle for private hire purposes as per a letter from the licensing authority?

A driver should follow the 'instructions' provided in the letter from the licensing authority, which may state that the vehicle cannot be used for private hire purposes until certain conditions are met.

What is the policy regarding interacting with the public for a driver who does not have a valid booking?

A driver must not 'encourage' any member of the public to approach them or their PHV if they don't have a valid booking.

What is the procedure if a driver finds lost property while operating their PHV?

If a driver finds lost property, they should take it back to their operator, who will 'record' the property and make efforts to return it to its owner.

What does TfL expect from licensed drivers in terms of service to passengers, including visitors?

TfL expects licensed drivers to offer a 'professional' and 'safe' service to all passengers, regardless of their needs.

What should a driver do if they witness or experience something unusual or suspicious during their work?

A driver should 'be aware' of their surroundings and 'be aware' of anything that seems different, unusual, or doesn't feel right, including anyone that they think is acting suspiciously.

What is the rule regarding where PHV drivers should not stop their vehicles?

PHV drivers should 'not stop' in any place where they would cause other vehicles to stop or be a 'danger' to road users.