Leaving and Taking Phone Message | Materi Bahasa Inggris Kelas 11 SMA & SMK.

Summary

This educational video script focuses on English language learning, specifically for Indonesian high school students. It covers telephone conversation etiquette and vocabulary, including phrases for leaving messages and handling calls professionally. The script features a dialogue between two characters, Jane and Jack, illustrating how to request to speak with someone, ask for help, and leave messages when the desired person is unavailable. The video also provides practical exercises for viewers to fill out telephone message forms based on the conversation, reinforcing the learning with real-world application.

Takeaways

• 😀 The video is an educational resource for English language learning, specifically tailored for high school students in Indonesia.
• 📞 The script includes a detailed telephone conversation scenario between two individuals, Jane and Jack, discussing a meeting schedule.
• 🗣️ It emphasizes the importance of proper etiquette and expressions used during phone conversations in a professional context.
• 📝 The video instructs viewers on how to leave and record messages when the person you're trying to reach is unavailable.
• 🏢 The script highlights the role of a receptionist or secretary in managing calls and taking messages in an office setting.
• 📆 The video provides a practical exercise for filling out 'telephone message forms' based on a provided conversation script.
• 🗂️ It outlines the format for message forms, including date, time, the recipient of the message, the sender's details, and the message content.
• 🗣️ The video script provides examples of how to politely ask for the identity of the caller and how to handle calls professionally.
• 📞 The script offers guidance on what to do when the person a caller wishes to speak with is not available, including how to offer to take a message.
• 🔖 It ends with a call to action for viewers to like, comment, and subscribe to the channel, encouraging engagement and support for the educational content.
• 📈 The video aims to help viewers improve their English language skills, particularly in the context of business communication.

Q & A

What is the main topic discussed in the video?

The video discusses how to make and handle phone conversations in English, specifically focused on receiving and leaving phone messages. This content is targeted at 11th-grade students in high school or vocational school.

What is the purpose of the initial dialogue presented in the video?

The initial dialogue serves as an example of a phone conversation between two people, Jane and Jack, demonstrating how to properly answer a phone call, identify oneself, and leave a message when the person being called is unavailable.

How does Jane introduce herself in the phone conversation?

Jane introduces herself by saying, 'Good morning, Pelita Company, Jane speaking. How can I help you?' She mentions the company name and her own name, then offers assistance.

What is Jack’s main request in the phone conversation?

Jack's main request is to speak with the marketing manager. When the marketing manager is unavailable, he leaves a message to reschedule their meeting to the next Monday.

What expressions are recommended for someone who wants to speak to a specific person on the phone?

Expressions like 'May I speak to [person's name] please?' or 'I’d like to speak to [person's name] please' are recommended when you want to speak to a specific person.

What should you do if the person you want to talk to is not available?

If the person you want to talk to is not available, you can leave a message. For example, you can say, 'Could you take a message for me?' or 'Please tell him/her that I called and will call back later.'

What are some expressions used for answering the phone in an office setting?

Some expressions for answering the phone include: 'Good morning, [Company Name], [Your Name] speaking. How can I help you?' and 'Good afternoon, [Company Name], how may I assist you?' These expressions include a greeting, company name, the responder's name, and an offer of assistance.

What should you do before connecting the caller to someone else?

Before connecting the caller to someone else, you should first check if that person is available. You can use expressions like 'Would you mind holding on the phone for a moment while I check if [person's name] is available?'

What is the purpose of a Telephone Message Form?

A Telephone Message Form is used to record information when the intended recipient of the call is not available. It typically includes fields for the date, time, message recipient, caller’s name, phone number, and the message left by the caller.

What should you do at the end of a phone call?

At the end of a phone call, you should thank the caller and say goodbye. Expressions like 'Thank you for calling, goodbye,' or 'Thank you, have a nice day,' are commonly used to end the conversation politely.