The Roles of Managers
Summary
TLDRThis script delves into the complex role of managers, explaining their necessity and the multifaceted nature of their work. It categorizes managerial roles into informational, interpersonal, and decisional, highlighting activities like maintaining information networks, representing the organization, and making strategic decisions. The script emphasizes that while roles can be separated for understanding, in practice, they interconnect, and the emphasis a manager places on each role varies based on factors like position, skills, and organizational goals.
Takeaways
- 😀 The essence of management remains unclear to many, highlighting the need for understanding the role of managers.
- 🤔 Management roles can be categorized into three main types: informational, interpersonal, and decisional.
- 📊 Informational roles involve managing by information, including maintaining an information network and being the monitor, disseminator, and spokesperson.
- 👥 Interpersonal roles focus on relationships with others, encompassing the figurehead, leader, and liaison roles.
- 🛠️ Decisional roles are about making choices and taking action, including the entrepreneur, mediator, resource allocator, and negotiator roles.
- 🗣️ Communication is a significant part of a manager's job, with 75% of their time spent on it.
- 🔎 The monitor role involves seeking and scanning information to stay well informed about the organization's environment.
- 📢 Disseminators and spokespersons are responsible for sharing information within and outside the organization, respectively.
- 🏅 The figurehead role involves ceremonial duties, representing the organization in formal capacities.
- 💡 Entrepreneurial managers are focused on innovation and change, always considering the future and necessary adjustments.
- 🔄 The mediator role involves resolving conflicts, an essential part of maintaining harmony within the team or department.
- ⏰ Resource allocation is a critical decisional role, determining how resources are distributed to achieve goals.
- 🔄 Negotiation is a common management activity, with the negotiator role representing team or departmental interests in various settings.
Q & A
What is the primary purpose of the course mentioned in the script?
-The course aims to explore the role of managers, clarifying what they do on a daily basis, and why their role is essential.
How are the roles of managers categorized conceptually in the script?
-Managers' roles are divided into three categories: informational, where they manage by information; interpersonal, where they manage through people; and decisional, where they manage through action.
What functions of management are ultimately accomplished through the roles of managers?
-The roles of managers help to accomplish the functions of planning, organizing, leading, and controlling.
What percentage of a manager's time is typically spent on communication according to the script?
-75% of a manager's time is spent on communicating with people.
What is the 'monitor' role in the context of a manager's informational roles?
-The 'monitor' role involves a manager seeking current information from various sources to stay well informed.
How does the 'disseminator' role differ from the 'monitor' role for managers?
-While the 'monitor' role focuses on acquiring information, the 'disseminator' role involves transmitting current information to others within and outside the organization.
What is the significance of the 'spokesperson' role in a manager's responsibilities?
-The 'spokesperson' role is where a manager communicates information to outsiders, representing the organization through various forms of communication.
Can you explain the 'figurehead' role in the interpersonal roles of a manager?
-The 'figurehead' role involves ceremonial and symbolic activities where the manager represents the department or organization in a formal managerial capacity.
What does the 'leader' role encompass in terms of a manager's interpersonal relationships?
-The 'leader' role includes relationships with subordinates, focusing on motivation, communication, and influence.
What is the 'entrepreneur' role in the decisional roles of a manager?
-The 'entrepreneur' role involves innovation and change, with managers consistently thinking about the future and the changes needed to achieve future goals or visions.
How does the 'negotiator' role manifest in a manager's responsibilities?
-The 'negotiator' role is where a manager represents the interests of a team or department during negotiations, which can occur in various management activities such as budgeting, union environments, and purchases.
What factors influence the emphasis a manager puts on different roles according to the script?
-The emphasis on different roles depends on factors such as the manager's position in the hierarchy, natural skills and abilities, the type of organization, and department goals that need to be achieved.
Outlines
🤔 The Elusive Nature of Management Roles
This paragraph delves into the often misunderstood role of managers, highlighting the complexity and multifaceted nature of their responsibilities. It emphasizes the difficulty in defining exactly what managers do on a daily basis, especially for those who haven't performed managerial work themselves. The script introduces the concept of managerial roles divided into three categories: informational, interpersonal, and decisional. These roles encompass a range of activities aimed at fulfilling the managerial functions of planning, organizing, leading, and controlling. The paragraph also notes the interactivity of these roles in the real world, rather than being practiced as independent parts.
Mindmap
Keywords
💡Management
💡Managerial Work
💡Informational Roles
💡Interpersonal Roles
💡Decisional Roles
💡Planning
💡Organizing
💡Leading
💡Controlling
💡Communication
💡Hierarchy
Highlights
The role of managers is often misunderstood despite the presence of management gurus, consultants, and schools.
Managers' roles can be categorized into informational, interpersonal, and decisional.
Managers' activities are aimed at accomplishing the functions of planning, organizing, leading, and controlling.
Managers' roles are not practiced as independent parts but interact in the real world.
Informational roles involve maintaining and developing an information network, with communication being a significant part.
75% of managers' time is spent on communicating with people.
The monitor role involves seeking current information from various sources to stay well informed.
The disseminator role is about transmitting current information to others within and outside the organization.
The spokesperson role involves communicating information to outsiders through various channels.
Interpersonal roles relate to relationships with others and human skills.
The figurehead role includes ceremonial and symbolic activities representing the department or organization.
The leader role encompasses relationships with subordinates, including motivation and influence.
The liaison role is about developing information sources both within and outside the organization.
Decisional roles involve making choices or taking actions on events that require the manager's input.
The entrepreneur role involves innovation and change, with a focus on future goals and visions.
The mediator role is about resolving conflicts among subordinates or between departments.
The resource allocator role pertains to decisions on assigning resources to achieve desired outcomes.
The negotiator role involves representing team or department interests during negotiations.
Managers at every level perform these roles, which are grouped into informational, interpersonal, and decisional categories.
The emphasis a manager puts on these roles depends on factors such as position, skills, organization type, and department goals.
Transcripts
[Music]
despite a proliferation of management
gurus management consultants and
management schools it remains murky to
many of us what managers actually do and
why we need them in the first place
unless someone has actually performed a
managerial work it's hard to understand
exactly what managers do on an hour by
hour or day by day basis in this course
we explore this role of managers a role
is a set of expectations for a managers
behavior the roles of managers can be
divided into three conceptual categories
informational where we manage by
information interpersonal where we
manage through people and decisional
where we're managing through action each
role represents activities that managers
undertake to ultimately accomplish the
functions of planning organizing leading
and controlling although it's necessary
to separate the components of a
manager's job to understand the
different roles of a manager the real
job of management isn't practiced as a
set of independent parts all of the
roles interact in the real world
informational roles describe the
activities used to maintain and develop
an information network 75% of managers
time is about communicating with people
the monitor role involves seeking
current information from many sources
the manager acquires and scans
information to stay well informed the
next two roles are quite the opposite
the disseminator role is where the
manager transmits current information to
others both inside and outside the
organization who can use it
the disseminator role is where managers
forward information within the
organization doing things like sending
memos and reports making phone calls or
holding meetings likewise the
spokesperson roles where a manager or
transmit information to outsiders
through various forms of communication
interpersonal roles pertain to the
relationships with others and are
related to the human skills described
earlier the figurehead role involves
ceremonial and symbolic activities for
the department or organization the
manager represents the organization in
his or her formal managerial capacity as
a head of the unit
the leader role encompasses
relationships with subordinates
including motivation communication and
influence the liaison role pertains to
the development of information sources
both inside and outside the organization
finally decisional roles pertain to
those events about which the manager
must make a choice or take action the
entrepreneur role involves innovation of
change managers are consistently
thinking about the future and the
changes needed to achieve a future goal
or vision the mediator role involves
resolving conflicts among subordinates
or between the managers Department and
others the resource allocator role
pertains to decisions about how to
assign people time equipment money and
other resources to attain desired
outcomes the managers must decide which
projects receive budget allocations
which of several customer complaints
receive priority and how to spend his or
her own time and finally the negotiator
role is where the manager represents a
team or departments interests when
negotiating issues negotiation happens
in budgeting union environments
purchases and many other management
activities managers at every level
perform these tendrils which are grouped
into informational interpersonal and
decisional roles the relative emphasis
that a manager puts on these roles
depends on a number of factors such as
the manager's position in the hierarchy
natural skills and abilities the type of
organization and department goals that
need to be achieved
[Music]
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