Zero Suicide Sidney Dekker Psychological safety (legendado para português)

Summary

This video emphasizes the importance of psychological safety in organizations, particularly for effective teamwork and leadership. It highlights the role of leaders in fostering psychological safety by being accessible, acknowledging their own fallibility, and empowering lower-status team members. Leaders are encouraged to make frontline work possible, embrace servant leadership, and create an environment where everyone feels safe to speak up, offer suggestions, and challenge ideas. The video suggests that psychological safety is crucial for building trust, enhancing organizational outcomes, and ensuring safety in complex workplaces.

Takeaways

• 😀 Psychological safety is essential for creating a productive and healthy work environment.
• 😀 Leaders play a crucial role in fostering psychological safety within their teams.
• 😀 Psychological safety allows team members to take interpersonal risks, like voicing concerns, without fearing negative consequences.
• 😀 Empowering voices from all team members, regardless of their status, is critical for success in complex workplaces.
• 😀 Teamwork, rather than individual heroism, is increasingly necessary to achieve good outcomes in modern work environments.
• 😀 As a leader, being accessible and showing that you care about the team's well-being and success is vital for psychological safety.
• 😀 Servant leadership, which focuses on making frontline work possible, is a key aspect of promoting psychological safety.
• 😀 Acknowledging your own fallibility and admitting that you don't have all the answers helps foster psychological safety.
• 😀 Leaders should openly express that they may be wrong and invite input from others to improve decision-making.
• 😀 Empowering lower-status team members by elevating their voices and seeking their input strengthens trust and collaboration.
• 😀 Asking questions about obstacles and inefficiencies in the organization encourages openness and helps improve team performance.

Q & A

What is psychological safety and why is it important for organizations?

Psychological safety refers to the ability of team members to feel safe taking interpersonal risks, such as speaking up or questioning decisions, without fear of jeopardizing their reputation, status, or employability. It is important for organizations because it fosters open communication, collaboration, and ultimately better outcomes, especially in complex and team-driven environments.

What role does a leader play in creating psychological safety?

A leader's role in creating psychological safety involves fostering an environment where team members feel safe to express their thoughts and concerns. This is achieved by being accessible, acknowledging one's own fallibility, and empowering lower-status team members to voice their opinions.

What is the first step a leader can take to elevate psychological safety within their team?

The first step is to ensure accessibility. Leaders need to be present and show that they care about their team's work, both when they are physically present and when they are not. This sense of presence and genuine concern helps establish trust and safety.

What does 'servant leadership' mean in the context of psychological safety?

'Servant leadership' refers to a leadership approach where the leader's primary role is to make the frontline work possible by understanding and addressing obstacles. Leaders in this role prioritize the well-being and success of their team members over their own status or achievements.

How does acknowledging fallibility contribute to psychological safety?

By acknowledging that no one, including leaders, has all the answers, leaders demonstrate humility and openness. This helps team members feel safe to express their own uncertainties and ideas, fostering a culture of mutual support and learning.

Why is empowering lower-status team members important for psychological safety?

Empowering lower-status team members helps build trust and shows that their voices are valued. By actively inviting their input and asking questions, leaders create an environment where everyone feels they have a stake in the team's success and can contribute to problem-solving.

What types of questions should leaders ask to empower their team members?

Leaders should ask open-ended and inclusive questions, such as 'What do you think?' or 'What's the stupidest thing my organization is asking you to do?' These questions encourage team members to share their thoughts freely and without fear of judgment.

What is the connection between psychological safety and effective teamwork?

Psychological safety is crucial for effective teamwork because it enables open communication and the sharing of diverse ideas and perspectives. Teams can only work well if members feel safe to express themselves, challenge ideas, and collaborate without fear of negative consequences.

How does psychological safety relate to a leader's ability to make frontline work possible?

Psychological safety enables leaders to create an environment where frontline workers can perform their tasks without fear of failure or reprimand. When workers feel safe, they are more likely to raise issues and suggest improvements, leading to better team performance and outcomes.

Why is it important for leaders to ask about obstacles that hinder team members' success?

Asking about obstacles shows that the leader is actively seeking to remove barriers that might prevent team members from achieving success. It creates an opportunity for open dialogue, helping to improve processes, and ensuring that the team's work is more effective and efficient.