Deloitte Digital Bank – Customer Onboarding

Deloitte US
6 Jan 201703:37

Summary

TLDRThe Deloitte Digital Bank accelerator revolutionizes customer onboarding with a frictionless digital experience. It enables opening accounts in under 2 minutes using a mobile device, government-issued ID, and facial recognition, creating a secure digital identity. This scalable, cloud-based solution empowers customers to control their financial life, reaching the underbanked and enhancing the overall banking experience with features like QR code payments and cross-border transfers.

Takeaways

  • 😀 Customers value a frictionless experience and dislike waiting in lines or dealing with lengthy processes.
  • 🏦 Traditional banking processes, such as opening an account, can be cumbersome and time-consuming.
  • 🌐 Deloitte aims to reimagine customer onboarding to achieve a digital-first experience.
  • 🚀 The goal is to onboard 1 million new customers per hour without significantly increasing costs.
  • 📱 A mobile device, government-issued ID, and a smile are all that's needed for the new onboarding process.
  • 🔍 The application automatically fills out forms by using the user's location and language preferences from their mobile device.
  • 🆔 Verification is done by taking a photo of the user's ID and matching it with their selfie through facial recognition.
  • 🔒 Exponential technologies like blockchain, AI, NLP, and biometrics are used to create a secure, immutable digital identity.
  • 📋 This digital identity becomes the single source of truth for the customer across the organization.
  • 👍 Customers are empowered to control their identity, enhancing their financial life.
  • 💻 Deloitte's Digital Bank accelerator is a cloud-based application built on a scalable microservices architecture.

Q & A

  • What is the main problem customers face when opening a new bank account?

    -Customers face friction such as standing in line, holding on the phone, and signing endless documents, which wastes their time and energy.

  • What is the traditional process like for both new and existing clients when opening a bank account?

    -The traditional process involves meeting face-to-face with a bank representative, providing personal information, filling out long forms, making deposits, and sending documents back and forth, which can take days.

  • What is the goal of Deloitte's Digital Bank accelerator in terms of customer onboarding?

    -The goal is to reimagine customer onboarding to enable handling 1 million new customers per hour without significantly increasing costs, by moving to a truly digital customer experience.

  • How long does the new onboarding process take with Deloitte's Digital Bank accelerator?

    -The new onboarding process takes less than 2 minutes and can be done anywhere with a mobile device, a government-issued ID, and a smile.

  • What are the requirements for the new onboarding process using the Digital Bank accelerator?

    -The requirements include a mobile device, a government-issued ID such as a driver's license or passport, and a selfie for facial recognition.

  • How does the application pick up location and language preferences during the onboarding process?

    -The application automatically picks up location and language preferences from the user's mobile device.

  • What technologies are used to create a digital identity in the new onboarding process?

    -Exponential technologies such as blockchain, artificial intelligence, natural language processing, and groundbreaking biometrics are used to create an immutable, secure, paperless digital identity.

  • What is the significance of the digital identity created in the onboarding process?

    -The digital identity serves as the single source of truth for the customer throughout the entire organization, allowing banks to know their customer and provide personalized services.

  • How does the account opening process conclude after the onboarding steps are completed?

    -The account opening concludes with the customer signing in with a fingerprint, which is a quick and efficient step.

  • What additional services can Deloitte's digital bank accelerator provide to enhance customer experience?

    -The accelerator can provide services such as QR code payments, cash recycling, cardless withdrawals, and cross-border transfers.

  • What is the technical foundation of Deloitte's digital bank accelerator?

    -The accelerator is a cloud-based application built on a flexible and scalable microservices architecture, showcasing digital banking modules integrated with core banking applications and complex back-end systems.

Outlines

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Mindmap

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Keywords

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Related Tags
Digital BankingCustomer OnboardingFacial RecognitionBlockchain TechMobile BankingEfficiencyBiometricsAI IntegrationPaperless ProcessDeloitte Solutions